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And I'm back from vacation...
Empty House
Woman calls up… she has an open house on one of her properties today and needs to advertise it on our site. Why she waited until the last day (when most people will have already pulled up the open houses they want to visit so it’s pretty much too late anyway) I have no idea. But she wants to add it. No problem. I explain to her how to do it. It’s easy. But she’s driving and won’t be able to get online to do it. So she asks if there’s “online tech support” that can assist her.
First of all, I’m the tech support and I DID assist you. Oh, you want me to add it FOR you? No, sorry, can’t make any changes without paperwork in hand. Do you have an assistant who can enter it for you? Great! Oh, you say that she doesn’t know how to do it? Well… I just gave you the simple directions. You can tell her what to do. Or failing that, since you probably forget how to wipe your ass and breathe on a daily basis, why don’t you tell her to call us and I’ll explain it to her. Oh but she’s not at the office either? And it’s my fault that no one will be at your Open House? What part of your failure to plan is my fault? And why do you think that I care?
Wait... I actually DO care?
Guy calls. 40 minutes. Pop ups won’t work, not even system pop-ups. Can’t click on a link that opens in a new window, gets error on page. Run through standard troubleshoot, uninstall the google toolbar he has, make sure browser pop-up blocker is off, clear cache, check privacy/security settings, make sure javascript is enabled… you know, all the standard crap. Still same problem. Turn off anti-virus. Doesn’t fix. Run browser with no add-ons. Same problem. Try to upgrade his browser but can’t because the system popups to Run/Save won’t open either. Ctrl-Click doesn’t work. He has another computer (but it doesn’t have the program on it that he needs and isn’t compatible with the program) so he’s going to download malwarebytes from that computer onto a flash drive to check for viruses.
I actually felt bad at the end of the call because I couldn’t help him.
Wait… did I manage to grow a heart during my vacation?!?!?!?!?!?!!!?!?!?! OMG…. HELP! PLEASE! Someone remove this abnormal growth and return me to my horribly jaded existence… I don’t know what I’ll do if I start feeling pity or remorse when dealing with these callers. My bleak existence has a glimmer of light and it scares me.
Time Warp
Today is the 14th. So why have I received two listings and a status change all dated 11/15/10? Those can’t be processed until tomorrow. Oh well… less work for me!
More calls snippets:
Had to explain to someone how to delete a letter that he had typed into a text field. Wait a minute… didn’t I walk you through this before I went on vacation?
Had to walk someone though how to double click. Believe it or not, this took four minutes.
Had to explain to someone that you can't use the "Email ON Market" button to send Off-Market properties. That’s why there’s an “Email OFF-Market” button to use. Don’t yell at me because you can’t read… but thank you for making me care less.
If my last name was pronounced "upchuck" I would change it. Every time this woman calls, I think the same thing… and have to keep myself from laughing.
That didn’t last long
Woman argued with me that I called her every day this past week and I needed to stop harassing her. According to her, I called her at noon on Monday, 2pm on Tuesday, 9am on Wednesday, 4pm on Thursday and noon again on Friday. She screamed at me for 13 minutes about how I need to stop personally harassing her.
One really problem with this... I was on vacation all week.
Oh yeah, and turns out she was calling the wrong company.
Sorry for the false alarm…. I guess that Khiras, GK & Irv are no longer needed for that emergency procedure. This client killed any hope I had left for humanity as well as the small tolerance I built up over my vacation.
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Was just about done typing this up since my work day is almost done... when I got this call:
And so my day ends...
I had an emotional breakdown in the middle of the day... I don't deal well with the holidays... the time between Halloween until after New Years is really difficult for me. Holidays are for family... I don't have one. The times that I've been invited to spend the holidays with friends, I found out (while I was there) that I was invited out of pity only and that no one really wanted me there. Way to help with self-esteem issues... thanks. But what this means is that I HATE holidays now. Thanksgiving, Christmas, New Years, Easter, my birthday... which this past year WAS Easter, so double whammy... I spend alone feeling worthless, because I have no where else to go. I don't remember the last time I had a good holiday. Even as a kid, I wasn't allowed parties because my mom was always drunk and my dad didn't want anyone over because of it. I can count on one hand (and still have 3 fingers left over) how many birthday parties I've actually had... One was when I was 16 and my stepmother bitched the ENTIRE time how expensive it was... and yet everything about the party was her idea, not mine. And the other was a disaster where my roommate got a cake she knew I hated because that's what her fiance wanted, 4/5 of the people who RSVPed didn't show up, and my roommate and her fiance played kissy-face through my entire party making everyone feel uncomfortable.
ANYWAY...
So my last caller of the day decides to talk about the holidays while I'm looking up something for her. She's going on about how she is glad to spend time with her large family... and actually comments on how she's glad she's not one of those people who doesn't have a family. She said that people who spend Christmas alone have no one to love them.
I was already feeling fragile before this call.
I started crying.
Luckily we were done and I was able to end the call without my voice breaking too badly. And then I just burst into tears.
Fuck you too lady. Fuck you.
Empty House
Woman calls up… she has an open house on one of her properties today and needs to advertise it on our site. Why she waited until the last day (when most people will have already pulled up the open houses they want to visit so it’s pretty much too late anyway) I have no idea. But she wants to add it. No problem. I explain to her how to do it. It’s easy. But she’s driving and won’t be able to get online to do it. So she asks if there’s “online tech support” that can assist her.
First of all, I’m the tech support and I DID assist you. Oh, you want me to add it FOR you? No, sorry, can’t make any changes without paperwork in hand. Do you have an assistant who can enter it for you? Great! Oh, you say that she doesn’t know how to do it? Well… I just gave you the simple directions. You can tell her what to do. Or failing that, since you probably forget how to wipe your ass and breathe on a daily basis, why don’t you tell her to call us and I’ll explain it to her. Oh but she’s not at the office either? And it’s my fault that no one will be at your Open House? What part of your failure to plan is my fault? And why do you think that I care?
Wait... I actually DO care?
Guy calls. 40 minutes. Pop ups won’t work, not even system pop-ups. Can’t click on a link that opens in a new window, gets error on page. Run through standard troubleshoot, uninstall the google toolbar he has, make sure browser pop-up blocker is off, clear cache, check privacy/security settings, make sure javascript is enabled… you know, all the standard crap. Still same problem. Turn off anti-virus. Doesn’t fix. Run browser with no add-ons. Same problem. Try to upgrade his browser but can’t because the system popups to Run/Save won’t open either. Ctrl-Click doesn’t work. He has another computer (but it doesn’t have the program on it that he needs and isn’t compatible with the program) so he’s going to download malwarebytes from that computer onto a flash drive to check for viruses.
I actually felt bad at the end of the call because I couldn’t help him.
Wait… did I manage to grow a heart during my vacation?!?!?!?!?!?!!!?!?!?! OMG…. HELP! PLEASE! Someone remove this abnormal growth and return me to my horribly jaded existence… I don’t know what I’ll do if I start feeling pity or remorse when dealing with these callers. My bleak existence has a glimmer of light and it scares me.
Time Warp
Today is the 14th. So why have I received two listings and a status change all dated 11/15/10? Those can’t be processed until tomorrow. Oh well… less work for me!
More calls snippets:
Had to explain to someone how to delete a letter that he had typed into a text field. Wait a minute… didn’t I walk you through this before I went on vacation?
Had to walk someone though how to double click. Believe it or not, this took four minutes.
Had to explain to someone that you can't use the "Email ON Market" button to send Off-Market properties. That’s why there’s an “Email OFF-Market” button to use. Don’t yell at me because you can’t read… but thank you for making me care less.
If my last name was pronounced "upchuck" I would change it. Every time this woman calls, I think the same thing… and have to keep myself from laughing.
That didn’t last long
Woman argued with me that I called her every day this past week and I needed to stop harassing her. According to her, I called her at noon on Monday, 2pm on Tuesday, 9am on Wednesday, 4pm on Thursday and noon again on Friday. She screamed at me for 13 minutes about how I need to stop personally harassing her.
One really problem with this... I was on vacation all week.
Oh yeah, and turns out she was calling the wrong company.
Sorry for the false alarm…. I guess that Khiras, GK & Irv are no longer needed for that emergency procedure. This client killed any hope I had left for humanity as well as the small tolerance I built up over my vacation.
--------------------
Was just about done typing this up since my work day is almost done... when I got this call:
And so my day ends...
I had an emotional breakdown in the middle of the day... I don't deal well with the holidays... the time between Halloween until after New Years is really difficult for me. Holidays are for family... I don't have one. The times that I've been invited to spend the holidays with friends, I found out (while I was there) that I was invited out of pity only and that no one really wanted me there. Way to help with self-esteem issues... thanks. But what this means is that I HATE holidays now. Thanksgiving, Christmas, New Years, Easter, my birthday... which this past year WAS Easter, so double whammy... I spend alone feeling worthless, because I have no where else to go. I don't remember the last time I had a good holiday. Even as a kid, I wasn't allowed parties because my mom was always drunk and my dad didn't want anyone over because of it. I can count on one hand (and still have 3 fingers left over) how many birthday parties I've actually had... One was when I was 16 and my stepmother bitched the ENTIRE time how expensive it was... and yet everything about the party was her idea, not mine. And the other was a disaster where my roommate got a cake she knew I hated because that's what her fiance wanted, 4/5 of the people who RSVPed didn't show up, and my roommate and her fiance played kissy-face through my entire party making everyone feel uncomfortable.
ANYWAY...
So my last caller of the day decides to talk about the holidays while I'm looking up something for her. She's going on about how she is glad to spend time with her large family... and actually comments on how she's glad she's not one of those people who doesn't have a family. She said that people who spend Christmas alone have no one to love them.
I was already feeling fragile before this call.
I started crying.
Luckily we were done and I was able to end the call without my voice breaking too badly. And then I just burst into tears.
Fuck you too lady. Fuck you.
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