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So my first multi-part post in a while, these ALL happened in one night. Worst shift ever. Believe me, I thought some of the shifts at Old Store were bad.
Quick bg: I work front end at a supermarket. I have the power to serve cigarettes. I do not have the power to do anything else on that particular register except serve cigarettes and all the other functions I get on a normal register.
Goodee, I'm not singled out:
One of my new coworkers, somewhat shy, attracted the attention of Picky Meat Guy. Well, really his name should be Psychic Picky Meat Guy. Basically he tells you that you're brain-dead for not packing his meat the way he wants it. He does not tell you how he wants it packed. Apparaently it's "the safe way", when I have not had a single customer complain about how we pack the meat at all. Not one. Except from him. (furthermore, none of our customers have developed food poisoning, listeria or any food-borne diseases)
Next time I hear him calling someone brain-dead, I'm getting a manager so he can complain. After all, we're providing bad service, so my manager should be made aware of it right?
(and I will make him wait)
Unfortunately, the SM did not share the same views and told me to "grin and bear it". What he did say though was that we are not expected to be psychic.
Seriously, my BTMF is almost broken with this guy.
Are you expected to know things the first time?
So, I get flustered. I also forget things. Tonight I forgot where something was. (not too sure what set me off there, but it might've been the lack of sleep, the lack of attention or the fact that we had moved things around and I couldn't find things) Customer got pissed. I gave him his alternative and held my tongue. I was shaking after that, but managed to keep my cool for the rest of my shift.
Oh and he didn't lodge a complaint thank freaking God. (I did warn management)
My question to him would've been: If you work a job, does your boss get pissed at you when you cannot remember where something is? Where you might misplace it?
IT. TAKES. TIME
Thankfully I was only partially involved with this one. Again, I'll state-I can serve cigarettes. I am getting better at dealing with complaints-sort of. I cannot process refunds. And I will most likely not do so.
Lady comes back with an item that was priced incorrectly. Fair enough, I turn her over to someone who can process the refund. She suddenly gets pissy when they go to check the price (she was correct, the price was screwed) because the grocery boy was unable to manipulate subspace and appear in front of her instantly and then gets pissy when my coworker doesn't do the refund straightaway. The kicker? She took her anger out on ME.
Do I have a sign over my head that says "Sponge Here, Please Abuse Because I Will Absorb?"
Oh and the lady was there for a grand total of 5 minutes.
And to top it off, we have a massive breakdown of communication between my coworkers. One coworker would tell me to do something, but other coworker would tell me the opposite.
Yeah, another crap shift.
On the plus side, I managed to avoid bursting into tears (a first), however my brain to mouth filter was almost broken and so is my spirit. I am not going to hide from my manager any longer that I'm starting to look for another job. Or a department transfer. I am sick of the drama, the politics, the constant paranoia I am getting. All I want to be able to do, is to come in, to do my job and to then run off when I am done. If I socialise, fine, I can do that-I can work and talk at the same time, as long as the job gets done. I am just sick of all the drama. If you imagined work as a battlefield, I am basically the disabled soldier fighting like hell on the battlefield. When really I should be in the reinforcements.
Quick bg: I work front end at a supermarket. I have the power to serve cigarettes. I do not have the power to do anything else on that particular register except serve cigarettes and all the other functions I get on a normal register.
Goodee, I'm not singled out:
One of my new coworkers, somewhat shy, attracted the attention of Picky Meat Guy. Well, really his name should be Psychic Picky Meat Guy. Basically he tells you that you're brain-dead for not packing his meat the way he wants it. He does not tell you how he wants it packed. Apparaently it's "the safe way", when I have not had a single customer complain about how we pack the meat at all. Not one. Except from him. (furthermore, none of our customers have developed food poisoning, listeria or any food-borne diseases)
Next time I hear him calling someone brain-dead, I'm getting a manager so he can complain. After all, we're providing bad service, so my manager should be made aware of it right?
(and I will make him wait)Unfortunately, the SM did not share the same views and told me to "grin and bear it". What he did say though was that we are not expected to be psychic.
Seriously, my BTMF is almost broken with this guy.
Are you expected to know things the first time?
So, I get flustered. I also forget things. Tonight I forgot where something was. (not too sure what set me off there, but it might've been the lack of sleep, the lack of attention or the fact that we had moved things around and I couldn't find things) Customer got pissed. I gave him his alternative and held my tongue. I was shaking after that, but managed to keep my cool for the rest of my shift.
Oh and he didn't lodge a complaint thank freaking God. (I did warn management)
My question to him would've been: If you work a job, does your boss get pissed at you when you cannot remember where something is? Where you might misplace it?
IT. TAKES. TIME
Thankfully I was only partially involved with this one. Again, I'll state-I can serve cigarettes. I am getting better at dealing with complaints-sort of. I cannot process refunds. And I will most likely not do so.
Lady comes back with an item that was priced incorrectly. Fair enough, I turn her over to someone who can process the refund. She suddenly gets pissy when they go to check the price (she was correct, the price was screwed) because the grocery boy was unable to manipulate subspace and appear in front of her instantly and then gets pissy when my coworker doesn't do the refund straightaway. The kicker? She took her anger out on ME.
Do I have a sign over my head that says "Sponge Here, Please Abuse Because I Will Absorb?"
Oh and the lady was there for a grand total of 5 minutes.
And to top it off, we have a massive breakdown of communication between my coworkers. One coworker would tell me to do something, but other coworker would tell me the opposite.
Yeah, another crap shift.
On the plus side, I managed to avoid bursting into tears (a first), however my brain to mouth filter was almost broken and so is my spirit. I am not going to hide from my manager any longer that I'm starting to look for another job. Or a department transfer. I am sick of the drama, the politics, the constant paranoia I am getting. All I want to be able to do, is to come in, to do my job and to then run off when I am done. If I socialise, fine, I can do that-I can work and talk at the same time, as long as the job gets done. I am just sick of all the drama. If you imagined work as a battlefield, I am basically the disabled soldier fighting like hell on the battlefield. When really I should be in the reinforcements.
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