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C**twaffles
We don’t deserve holidays
It’s 11:16am, I’ve been working for 16 minutes, and I’ve already received the <sarcasm> BEST CALL EVER! </sarcasm>
“I tried to call you guys on Thursday… why weren’t you open?”
When I tried to explain.. you know… THANKSGIVING… she got upset and said that she’s self-employed and works every day of the year and relies on our services and she lost business because we were closed. Oh, and she’s going to talk to the CEO about this because we NEED to be open EVERY day, because we don’t deserve holidays.
I offered to transfer her to the CEO’s voicemail because I’d LOVE to see Karen’s reaction to that one… but the caller hung up instead.
So what’s my alibi this week guys? I almost broke a tooth keeping myself from saying what I wanted to say to her. That whole “not getting fired” thing and all….
Bitchydouchecuntwafflesaurus
That’s the nicest thing I can call her.
She has an attitude when she calls… I can hear the catbuttface over the phone with the first syllable she utters in that abrupt loud voice.
She’s having problems logging in to our system on her phone. Now, we have our main website (to be used on computers) and a mobile website designed for… well… mobile devices. You know, phones, iPads, etc. Yeah, you might be able to use the main website on your phone if you have an iPhone or an Android or an iPad, but we don’t guarantee that it will work correctly, because there are some things that mobile devices just can’t do yet.
She’s on her iPhone. She’s using the main website. I recommend that she use the mobile site. She cuts me off halfway through my sentence to tell me that the main website WAS working fine. She describes the problem. Usually means that there’s an expired/corrupt cookie. So I tell her that she’ll need to try deleting her cache/cookies on the phone (and no, I’m not going to walk her through how to do it) if she wants to log in to the main website. I explain AGAIN that we recommend that she use the mobile site since she’s on her phone, but she keeps cutting me off, talking to me like I’m a 3 year old and I don’t understand her.
No, I understand you find. I understand that you want it done YOUR way even if that’s not the recommended way. I understand that you believe that it’s worked fine on your phone, even though we’ve tested it in our office and we know that there are problems accessing the main site on an iPhone, which is why we have a MOBILE SITE. I also understand that you have an inability to let me speak more than 4 words before cutting me off again. Does it make you feel important?
Oh, now she’s saying that she tried using our mobile site a year and a half ago, and it was “determined” – unsure who determined this, since it wasn’t anyone in my office – that the mobile site doesn’t work with iPhones and she was better off using the main site. And, according to her, our IT department doesn’t know ANYTHING unless people call in. (Really? Then what do we do all this testing for? Yeah, people might report a few new glitches that we don’t catch when we roll out an update, but we do months of testing on multiple platforms first… so I think they know a few things, as do the rest of us.)
I tried explaining (getting cut off multiple times) that we’ve made changes to the mobile site in the past year and a half and that she might want to try it again. She cuts me off YET AGAIN (this is like the 10th time she’s cut me off so far in this conversation) to ask rudely if we made changes today. I told her that we haven’t made any changes to either our mobile site or our main site recently, but since we have made changes to the mobile site in the past year and a half, that it might work better on her phone now.
I’m TRYING to help her here. She can’t figure out how to delete her cache (or she didn’t do it and just told me that she did… wouldn’t be surprised) and she should be able to log in on the mobile site if she tries. But nope! Not good enough since I didn’t pull a magical wand out of my ass and fix her phone for her.
I suggest that she uses a task-manager (if she has an app for that) on her phone to make sure she’s closed out of the browser completely. I also suggest restarting her phone. But now there’s a guy in the background and she’s asking HIS opinion on why she might be having the problem (even though I’ve tried to explain it to her several times, but she keeps cutting me off) and now she’s cutting me off AGAIN to talk to him.
Thankfully, the phone disconnected. And no, it wasn’t me. It was disconnected on her end…. But it made me very VERY happy.
Still waiting on that alibi guys… Any suggestions?
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I still have 1 hour left of work, but I'm submitting this now in the hope that I won't get any callers... or that they'll be sweet and polite. Which means that I've just cursed myself, of course.
It’s 11:16am, I’ve been working for 16 minutes, and I’ve already received the <sarcasm> BEST CALL EVER! </sarcasm>
“I tried to call you guys on Thursday… why weren’t you open?”
When I tried to explain.. you know… THANKSGIVING… she got upset and said that she’s self-employed and works every day of the year and relies on our services and she lost business because we were closed. Oh, and she’s going to talk to the CEO about this because we NEED to be open EVERY day, because we don’t deserve holidays.
I offered to transfer her to the CEO’s voicemail because I’d LOVE to see Karen’s reaction to that one… but the caller hung up instead.
So what’s my alibi this week guys? I almost broke a tooth keeping myself from saying what I wanted to say to her. That whole “not getting fired” thing and all….
Bitchydouchecuntwafflesaurus
That’s the nicest thing I can call her.
She has an attitude when she calls… I can hear the catbuttface over the phone with the first syllable she utters in that abrupt loud voice.
She’s having problems logging in to our system on her phone. Now, we have our main website (to be used on computers) and a mobile website designed for… well… mobile devices. You know, phones, iPads, etc. Yeah, you might be able to use the main website on your phone if you have an iPhone or an Android or an iPad, but we don’t guarantee that it will work correctly, because there are some things that mobile devices just can’t do yet.
She’s on her iPhone. She’s using the main website. I recommend that she use the mobile site. She cuts me off halfway through my sentence to tell me that the main website WAS working fine. She describes the problem. Usually means that there’s an expired/corrupt cookie. So I tell her that she’ll need to try deleting her cache/cookies on the phone (and no, I’m not going to walk her through how to do it) if she wants to log in to the main website. I explain AGAIN that we recommend that she use the mobile site since she’s on her phone, but she keeps cutting me off, talking to me like I’m a 3 year old and I don’t understand her.
No, I understand you find. I understand that you want it done YOUR way even if that’s not the recommended way. I understand that you believe that it’s worked fine on your phone, even though we’ve tested it in our office and we know that there are problems accessing the main site on an iPhone, which is why we have a MOBILE SITE. I also understand that you have an inability to let me speak more than 4 words before cutting me off again. Does it make you feel important?
Oh, now she’s saying that she tried using our mobile site a year and a half ago, and it was “determined” – unsure who determined this, since it wasn’t anyone in my office – that the mobile site doesn’t work with iPhones and she was better off using the main site. And, according to her, our IT department doesn’t know ANYTHING unless people call in. (Really? Then what do we do all this testing for? Yeah, people might report a few new glitches that we don’t catch when we roll out an update, but we do months of testing on multiple platforms first… so I think they know a few things, as do the rest of us.)
I tried explaining (getting cut off multiple times) that we’ve made changes to the mobile site in the past year and a half and that she might want to try it again. She cuts me off YET AGAIN (this is like the 10th time she’s cut me off so far in this conversation) to ask rudely if we made changes today. I told her that we haven’t made any changes to either our mobile site or our main site recently, but since we have made changes to the mobile site in the past year and a half, that it might work better on her phone now.
I’m TRYING to help her here. She can’t figure out how to delete her cache (or she didn’t do it and just told me that she did… wouldn’t be surprised) and she should be able to log in on the mobile site if she tries. But nope! Not good enough since I didn’t pull a magical wand out of my ass and fix her phone for her.
I suggest that she uses a task-manager (if she has an app for that) on her phone to make sure she’s closed out of the browser completely. I also suggest restarting her phone. But now there’s a guy in the background and she’s asking HIS opinion on why she might be having the problem (even though I’ve tried to explain it to her several times, but she keeps cutting me off) and now she’s cutting me off AGAIN to talk to him.
Thankfully, the phone disconnected. And no, it wasn’t me. It was disconnected on her end…. But it made me very VERY happy.
Still waiting on that alibi guys… Any suggestions?
---------------
I still have 1 hour left of work, but I'm submitting this now in the hope that I won't get any callers... or that they'll be sweet and polite. Which means that I've just cursed myself, of course.
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