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Yesterday & Today were a mix of good & dumb. Guess which was more prevalent?
Good:
I happily waived a fine for one nice guy who let me walk him through why he got the fine and how NOT to get them in the future… and warned him that he won't be able to waive future fines.
The Rest:
The Computer is Nomming my Text!
A guy calls in because when he prints, it's squishing everything into the middle of the page. He says that he's tried this on three computers and it's doing the same on all three, but that it MUST be something with his login on OUR system because no one else is having a problem.
I'm skeptical, 'cause that's my middle name. So I have him check his margins. The margins are set at 3.75 on both the left and right, and 0.25 on the top and bottom. Miraculously, when I had him change everything to 0.25, the page prints fine. He didn't understand. So I had to explain what margins were.
Happily waived a fine for one nice guy who let me walk him through why he got the fine… and warned him about future fines so he doesn’t get any.
SpamBot
No, we will not help you spam your follow REALTORS. You can pull up the agents and/or offices in an area and copypasta the email address from there, but we don’t make it easy. Why? Because no one likes spam. And even though you think it’s helping your business to send emails to agents, they didn’t ask for the emails so it’s still spam.
The Defeat of Ms. Story Time
ST: Ms. Story Time
ME: Don't need to hear it, don't want to hear it!
ST: So, I’m trying to enter this listing, but I have another listing in, and… do you want the MLS number?
ME: No, why don’t you just tell me what the problem is and we’ll work from there. So, you have another listing in… for sale and you want to enter it for lease, or is it different acreage?
ST: It’s different acreage and it’s not telling me put it in and why don’t I give you the MLS number so you can look it up and I can tell you about it.
ME: Actually… no, that’s not needed. It’s not going to let you enter it because it’s a duplicate address, so you’re going to need to fill out a listing profile form and fax it over to us with a cover sheet explaining that it’s different acreage so we’ll know to bypass the duplicate check…
ST: So you don’t need the MLS number because I’d be happy to have you look at it…
ME: The fax number is xxx-xxx-xxxx.
ST: But I can…
ME: Just fax that over and we’ll get it entered for you tomorrow. Have a wonderful day!
ST: Oh, ok. Bye!
<click>
Magical Mystical Power of… NO.
No, I do not have power over another MLS. If you have an issue with one of their listings, you need to contact them. It’s not in our database, we don’t have a data share agreement with them, and we’re not affiliated with them in any way other than they happen to be in the same state. I can’t magically remove a listing from a site that isn’t mine, even if I wanted to. And I don’t want to. Here, have their number. Call them. Please.
The Disappearing CEO
Had a caller today... first he said that he's been trying to get in touch with the CEO for the past 3 weeks. Then he said "about" 2 1/2 weeks. So yeah... I checked the call log and he was transferred to her once. Yesterday.
Anyway, the CEO (K) was on vacation last week, so even if he did call her or leave a VM, she wouldn't have gotten back to him until yesterday at the earliest. Now, she's really good at returning emails and phone calls, so I highly doubt she just hasn't been returning his calls.
Too bad for him that she had to leave the office early today... he called around 2:30pm and just missed her. And she's out of the office tomorrow for a meeting. He accused me of making her disappear.
Um..... sure? First of all, why would I make my CEO disappear? She's the one who signs the paychecks. Second, if I had that power don't you think I'd use it to make certain annoying callers disappear? And Third... how did I know that you'd be calling in time to make her disappear even if I did have that power?
I told him to call back on Thursday, offered her email address, and offered to transfer him back to her voicemail. Instead, he said that if she doesn't return his call by tomorrow afternoon, he's going to show up Thursday at 8am and wake for her to show up.
Ohhhhh... guaranteed way to piss off K! Good luck with that!
Professional Much?
I can’t see your password. But I can see your password attempts. So when you call in because you’re getting an invalid password message, I will tell you in the sweetest voice possible that the computer isn’t recognizing fuckingcomputer1 as the password, and that it is also too long since the password needs to be between 8-15 characters. And since length does matter, they’ll need to reset their password if they can’t remember what it really should be.
<blissful silence and then stammering>
I LOVE those calls.
Speaking of passwords... had a caller today who couldn't remember his password... it was something mundane and generic though, and we got to talking because he disagrees with the fact that we have to change our passwords every 90 days. I told him that I have to do the same, which is true. Not sure how the conversation progressed, but the next thing I know he's suggesting that we make the password be 13 numbers, with no number used more than twice, and users have to change it every month to a new password and no password can be used again within the same year. He told me it would be job security for me. I told him that I had enough job security already without adding that into the mix!
Ohhh! One more Good Thing! I get a $500 referral bonus 'cause a coworker who I referred got hired and made it past his 90 days! Yay!
But on the Bad side, my acid reflux is bad enough that I didn't sleep yet again last night, and I couldn't stand anything tight around my ribcage so I skipped a bra today and wore a heavy sweater. And my team lead threatened to write me up for not wearing a bra even though she must have really been staring at my chest to notice... 'cause it's not like I need a bra unless I'm wearing a thin shirt anyway!
Good:
I happily waived a fine for one nice guy who let me walk him through why he got the fine and how NOT to get them in the future… and warned him that he won't be able to waive future fines.
The Rest:
The Computer is Nomming my Text!
A guy calls in because when he prints, it's squishing everything into the middle of the page. He says that he's tried this on three computers and it's doing the same on all three, but that it MUST be something with his login on OUR system because no one else is having a problem.
I'm skeptical, 'cause that's my middle name. So I have him check his margins. The margins are set at 3.75 on both the left and right, and 0.25 on the top and bottom. Miraculously, when I had him change everything to 0.25, the page prints fine. He didn't understand. So I had to explain what margins were.
Happily waived a fine for one nice guy who let me walk him through why he got the fine… and warned him about future fines so he doesn’t get any.
SpamBot
No, we will not help you spam your follow REALTORS. You can pull up the agents and/or offices in an area and copypasta the email address from there, but we don’t make it easy. Why? Because no one likes spam. And even though you think it’s helping your business to send emails to agents, they didn’t ask for the emails so it’s still spam.
The Defeat of Ms. Story Time
ST: Ms. Story Time
ME: Don't need to hear it, don't want to hear it!
ST: So, I’m trying to enter this listing, but I have another listing in, and… do you want the MLS number?
ME: No, why don’t you just tell me what the problem is and we’ll work from there. So, you have another listing in… for sale and you want to enter it for lease, or is it different acreage?
ST: It’s different acreage and it’s not telling me put it in and why don’t I give you the MLS number so you can look it up and I can tell you about it.
ME: Actually… no, that’s not needed. It’s not going to let you enter it because it’s a duplicate address, so you’re going to need to fill out a listing profile form and fax it over to us with a cover sheet explaining that it’s different acreage so we’ll know to bypass the duplicate check…
ST: So you don’t need the MLS number because I’d be happy to have you look at it…
ME: The fax number is xxx-xxx-xxxx.
ST: But I can…
ME: Just fax that over and we’ll get it entered for you tomorrow. Have a wonderful day!
ST: Oh, ok. Bye!
<click>
Magical Mystical Power of… NO.
No, I do not have power over another MLS. If you have an issue with one of their listings, you need to contact them. It’s not in our database, we don’t have a data share agreement with them, and we’re not affiliated with them in any way other than they happen to be in the same state. I can’t magically remove a listing from a site that isn’t mine, even if I wanted to. And I don’t want to. Here, have their number. Call them. Please.
The Disappearing CEO
Had a caller today... first he said that he's been trying to get in touch with the CEO for the past 3 weeks. Then he said "about" 2 1/2 weeks. So yeah... I checked the call log and he was transferred to her once. Yesterday.
Anyway, the CEO (K) was on vacation last week, so even if he did call her or leave a VM, she wouldn't have gotten back to him until yesterday at the earliest. Now, she's really good at returning emails and phone calls, so I highly doubt she just hasn't been returning his calls.
Too bad for him that she had to leave the office early today... he called around 2:30pm and just missed her. And she's out of the office tomorrow for a meeting. He accused me of making her disappear.
Um..... sure? First of all, why would I make my CEO disappear? She's the one who signs the paychecks. Second, if I had that power don't you think I'd use it to make certain annoying callers disappear? And Third... how did I know that you'd be calling in time to make her disappear even if I did have that power?
I told him to call back on Thursday, offered her email address, and offered to transfer him back to her voicemail. Instead, he said that if she doesn't return his call by tomorrow afternoon, he's going to show up Thursday at 8am and wake for her to show up.
Ohhhhh... guaranteed way to piss off K! Good luck with that!
Professional Much?
I can’t see your password. But I can see your password attempts. So when you call in because you’re getting an invalid password message, I will tell you in the sweetest voice possible that the computer isn’t recognizing fuckingcomputer1 as the password, and that it is also too long since the password needs to be between 8-15 characters. And since length does matter, they’ll need to reset their password if they can’t remember what it really should be.
<blissful silence and then stammering>
I LOVE those calls.
Speaking of passwords... had a caller today who couldn't remember his password... it was something mundane and generic though, and we got to talking because he disagrees with the fact that we have to change our passwords every 90 days. I told him that I have to do the same, which is true. Not sure how the conversation progressed, but the next thing I know he's suggesting that we make the password be 13 numbers, with no number used more than twice, and users have to change it every month to a new password and no password can be used again within the same year. He told me it would be job security for me. I told him that I had enough job security already without adding that into the mix!
Ohhh! One more Good Thing! I get a $500 referral bonus 'cause a coworker who I referred got hired and made it past his 90 days! Yay!
But on the Bad side, my acid reflux is bad enough that I didn't sleep yet again last night, and I couldn't stand anything tight around my ribcage so I skipped a bra today and wore a heavy sweater. And my team lead threatened to write me up for not wearing a bra even though she must have really been staring at my chest to notice... 'cause it's not like I need a bra unless I'm wearing a thin shirt anyway!
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