Tweet
It's been ages (feels like ages) since I've posted anything. Though I have had something post-worthy just about every night I work. I'm still with the Red Bulls-eye. I think someone else on here calls it the Big Red Circles. And I still run the front end.
Shoplifting don'ts
The last "guest" of the night had a small collection of things he brought to the check lanes. I had just dismissed the last cashier as her ride was waiting and the closing announcement had been made, so it was my pleasure to ring him out.
He had a roll of packing tape that the barcode was obscured by the sticky label folded in on itself, a Belkin wireless router, three Bibles and a Sentry fireproof safe. The top of the box to the safe was bowed out a bit and resealed with tape (from the tape he was purchasing, I might add) and so I pulled the tape off and peeked inside. All in the name of guest service, of course. Inside were some designer Post-It fridge pockets, a set of Belkin HDMI cables and a Belkin phone case. I held up the stuff and said "Did you still want this stuff too?"
He of course said no, paid with his card and left. I asked the LOD to pull the receipt from that last transaction and so now we have his name as he's a regular booster.
Restroom Check-Up Reminder
Anyone who follows me on FB saw my status update on this one.
A few weeks ago a guest approached me at the service desk to inform me that the men's room needed attention desperately. It seems someone had poo'd in the middle of the floor. I thought he meant in the middle of the floor in a stall. Oh how I was wrong. I was mean here and foisted the job of cleanup onto my awesome cart attendant with the excuse of "You're a guy and it's the men's room."
The cart attendant did a bang up job (didn't phase him as he has a kid in diapers) but told me that the poo, while impressively huge (think Great Dane) was cold and hard and looked like it had been pressed flat. My theory is that someone who is dissatisfied with Bullseye brought in dog poo and left it for us.
We are hiring, but not you
Roughly around the same time as the poo incident (that week, not the same day), my last two "guests" at the service desk were attempting to return a prepaid Boost (ha!) Mobile phone without a receipt. I scanned the kid's license then the phone and received a message that no return item found. Heh, means not available for return. Whoops. Not paid for. I haven't told the kid this yet because is buddy has been asking repeatedly if we're hiring for the holidays and how long it takes to get called back on an application. I break the bad news while Chatty Cathy there is inhaling and they depart. I make a point of remembering their faces and asking AP to pull their faces from the tapes.
A week passes and we're nearing Black Friday when I come in for my closing shift and who do I see training as a cashier but Chatty Cathy. I snag the AP guy and update him on who our cashier is. I haven't seen that cashier since after Black Friday.
Doctor, the infection has traveled to her brain!
One of my cashiers has an infected toe. She called out for a few days because of it and then when she came back to work, it was wrapped in gauze and she was wearing a flip flop on that foot. She was given a hard "No" on having a stool to sit on at the register and for some reason she was put behind the service desk despite a lack of training. I took her out of there because the service desk is actually somewhat physically demanding. At least movement wise.
Over the last few nights of working with her I caught her telling a racist, albeit cute, story about her nephew to a guest who looked less than impressed but was trapped as their change was being held hostage, wandering the check lanes even though she claims that her foot hurts too much to move, and attempting to change her bandage in broad view of everyone.
I will add, before the attacks on not allowing her to sit, I did split her 2 15-minute breaks up into 5 minutes every hour in addition to her 30-minute lunch, so that she could go into the break room and rest.
Work Gripes
So my 90 day review came and while I got a raise, I was told that my walkie etiquette needs work. When pressed for an example of what I'm doing wrong, I'm told that I don't sound enthusiastic enough when I recognize my cashiers for getting a Bullseye Card. --=Here is where I tell you, dear reader, that my coworkers are constantly commenting that I'm bubbly and friendly and energetic no matter what is going on around me and that they want whatever drug I'm taking. Diet Coke, btw=-- So I call shenanigans on my walkie etiquette being subpar.
I put in for a transfer a week ago as I want desperately to move home. Next week's schedule came out 2 days later and has me working a total of 2 days. 14 hours. I'm less than thrilled. HR claims it's not retaliation, and it's possible they are right as the people who all have 40 and 40+ hours on their schedule are guys and in super tight with the other HR girl. In either case, I'm ticked. I can't survive on 14 hours, let alone pay for a Uhaul!
Speaking of walkie etiquette, there are many times where I have to radio for back up cashiers or for a "Team Bullseye" for carts. Everytime I do, no one responds. Often the LOD will respond with "Who is responding to that call?" and then people will come help. I've taken to calling for back up, waiting for silence, then doing a walkie check (consists of speaking into the walkie "walkie check" and then someone responds with "it's working") at which point I go "Aha! You can hear me. I need back up to the check lanes."
All three of those things combined are starting to get to me. I'm starting to take it personally.
Shoplifting don'ts
The last "guest" of the night had a small collection of things he brought to the check lanes. I had just dismissed the last cashier as her ride was waiting and the closing announcement had been made, so it was my pleasure to ring him out.
He had a roll of packing tape that the barcode was obscured by the sticky label folded in on itself, a Belkin wireless router, three Bibles and a Sentry fireproof safe. The top of the box to the safe was bowed out a bit and resealed with tape (from the tape he was purchasing, I might add) and so I pulled the tape off and peeked inside. All in the name of guest service, of course. Inside were some designer Post-It fridge pockets, a set of Belkin HDMI cables and a Belkin phone case. I held up the stuff and said "Did you still want this stuff too?"
He of course said no, paid with his card and left. I asked the LOD to pull the receipt from that last transaction and so now we have his name as he's a regular booster.
Restroom Check-Up Reminder
Anyone who follows me on FB saw my status update on this one.
A few weeks ago a guest approached me at the service desk to inform me that the men's room needed attention desperately. It seems someone had poo'd in the middle of the floor. I thought he meant in the middle of the floor in a stall. Oh how I was wrong. I was mean here and foisted the job of cleanup onto my awesome cart attendant with the excuse of "You're a guy and it's the men's room."
The cart attendant did a bang up job (didn't phase him as he has a kid in diapers) but told me that the poo, while impressively huge (think Great Dane) was cold and hard and looked like it had been pressed flat. My theory is that someone who is dissatisfied with Bullseye brought in dog poo and left it for us.
We are hiring, but not you
Roughly around the same time as the poo incident (that week, not the same day), my last two "guests" at the service desk were attempting to return a prepaid Boost (ha!) Mobile phone without a receipt. I scanned the kid's license then the phone and received a message that no return item found. Heh, means not available for return. Whoops. Not paid for. I haven't told the kid this yet because is buddy has been asking repeatedly if we're hiring for the holidays and how long it takes to get called back on an application. I break the bad news while Chatty Cathy there is inhaling and they depart. I make a point of remembering their faces and asking AP to pull their faces from the tapes.
A week passes and we're nearing Black Friday when I come in for my closing shift and who do I see training as a cashier but Chatty Cathy. I snag the AP guy and update him on who our cashier is. I haven't seen that cashier since after Black Friday.
Doctor, the infection has traveled to her brain!
One of my cashiers has an infected toe. She called out for a few days because of it and then when she came back to work, it was wrapped in gauze and she was wearing a flip flop on that foot. She was given a hard "No" on having a stool to sit on at the register and for some reason she was put behind the service desk despite a lack of training. I took her out of there because the service desk is actually somewhat physically demanding. At least movement wise.
Over the last few nights of working with her I caught her telling a racist, albeit cute, story about her nephew to a guest who looked less than impressed but was trapped as their change was being held hostage, wandering the check lanes even though she claims that her foot hurts too much to move, and attempting to change her bandage in broad view of everyone.
I will add, before the attacks on not allowing her to sit, I did split her 2 15-minute breaks up into 5 minutes every hour in addition to her 30-minute lunch, so that she could go into the break room and rest.
Work Gripes
So my 90 day review came and while I got a raise, I was told that my walkie etiquette needs work. When pressed for an example of what I'm doing wrong, I'm told that I don't sound enthusiastic enough when I recognize my cashiers for getting a Bullseye Card. --=Here is where I tell you, dear reader, that my coworkers are constantly commenting that I'm bubbly and friendly and energetic no matter what is going on around me and that they want whatever drug I'm taking. Diet Coke, btw=-- So I call shenanigans on my walkie etiquette being subpar.
I put in for a transfer a week ago as I want desperately to move home. Next week's schedule came out 2 days later and has me working a total of 2 days. 14 hours. I'm less than thrilled. HR claims it's not retaliation, and it's possible they are right as the people who all have 40 and 40+ hours on their schedule are guys and in super tight with the other HR girl. In either case, I'm ticked. I can't survive on 14 hours, let alone pay for a Uhaul!
Speaking of walkie etiquette, there are many times where I have to radio for back up cashiers or for a "Team Bullseye" for carts. Everytime I do, no one responds. Often the LOD will respond with "Who is responding to that call?" and then people will come help. I've taken to calling for back up, waiting for silence, then doing a walkie check (consists of speaking into the walkie "walkie check" and then someone responds with "it's working") at which point I go "Aha! You can hear me. I need back up to the check lanes."
All three of those things combined are starting to get to me. I'm starting to take it personally.
I used to run a Christian bookstore. Not only were we robbed twice, but they took both Bibles AND Bible studies 
(as well as the cash)
Comment