A couple of years ago, I worked at a chain toy store during Christmas for some extra money. This day I was working my favorite position, sitting on my butt answering the phone, it rang almost non stop, most of them were asking if we had a WII in stock.
Me: Thanks for calling toy store, how can I help you?
C: Yes, do ya'll have any WII's in stock?
Me: No ma'am we sure don't right now.
C: Do you know when you'll get some?
Me: Yes, we have a truck coming in late Saturday night, they'll be on the floor when we open on Sunday.
C: What time do you open?
Me: 6 AM
C: Oh, that's really early.. Can you put one on hold for me?
I should mention that we weren't allowed to put toys on hold during the Christmas season.. The managers were really adamant about us not putting any toys on hold during Christmas.
Me: I'm sorry, we aren't allowed to put anything on hold during Christmas.
Customer quickly drops her nice voice and starts ranting
C: I've called everywhere! And no one has any, what am I supposed to get my kids for Christmas!
Me:....
C: You know part of your job is to make the customer happy!
Me: Yes, and well the other part of my job.... Is to well keep my job.
Me: Thanks for calling toy store, how can I help you?
C: Yes, do ya'll have any WII's in stock?
Me: No ma'am we sure don't right now.
C: Do you know when you'll get some?
Me: Yes, we have a truck coming in late Saturday night, they'll be on the floor when we open on Sunday.
C: What time do you open?
Me: 6 AM
C: Oh, that's really early.. Can you put one on hold for me?
I should mention that we weren't allowed to put toys on hold during the Christmas season.. The managers were really adamant about us not putting any toys on hold during Christmas.
Me: I'm sorry, we aren't allowed to put anything on hold during Christmas.
Customer quickly drops her nice voice and starts ranting
C: I've called everywhere! And no one has any, what am I supposed to get my kids for Christmas!
Me:....
C: You know part of your job is to make the customer happy!
Me: Yes, and well the other part of my job.... Is to well keep my job.
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