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That chat was disconnected earlier, but his batteries were dead when he purchased this device.
[16:00:22] Me: Hello, thank you for contacting <company>s, we hope to bring sense and simplicity to you today. How may I help you?
[16:00:34] Asshat: Sorry about that. Got disconnected.
[16:00:44] Asshat: I'm sorry I meant to say <company>s, not <other company>.
[16:01:00] Me: The batteries are not covered under our warranty.
[16:01:35] Asshat: You have got to be kidding me. The <company>s batteries that came with it and are brand-new aren't under warranty?!?!
[16:01:50] Asshat: The batteries say explicitly "<company>s" on them.
[16:02:10] Me: Yes, but batteries are not covered under out warranty.
[16:02:22] Asshat: I want to speak to a supervisor.
[16:05:01] Supervisor: Thank you for choosing <company>s, this is <supervisor>, how may I help you?
[16:05:19] Asshat: I have a complaint I would like escalated.
[16:05:28] Supervisor: Ok, how may I assist you?
[16:06:22] Asshat: I just bought a BRAND-NEW <company>s <model> cordless phone and got it in yesterday. The <COMPANY>S batteries that came WITH it will not charge, period. I want them replaced.
[16:07:28] Supervisor: The batteries have no warranty Sir, I would have to advise you to return it if you are not satisfied with the product upon your purchase Sir.
[16:07:52] Asshat: I'd like to speak to YOUR supervisor.
[16:08:09] Supervisor: I am the Supervisor SIr.
[16:08:35] Asshat: I'm quite aware of that. I want to talk to YOUR supervisor.
[16:08:51] Supervisor: I am the only Supervisor here today.
[16:09:06] Asshat: Fine. Then I want your supervisor's contact information.
[16:09:27] Asshat: I will also be submitting a Better Business Bureau complaint against your company.
[16:09:38] Supervisor: You can call tomorrow and speak to another Supervisor, <phone number>.
[16:10:38] Supervisor: I do apologize for the inconvenience Sir.
[16:10:44] Asshat: I want your supervisor's contact information or the CEO's contact information. By law you are required to divulge it when asked.
[16:11:00] Supervisor: No , I do not.
[16:11:51] Asshat: Yes you do. I've worked in retail customer service before in management.
[16:12:17] Supervisor: Ok, SIr, ifyou call in tomorrow, you can speak to another supervisor.
[16:12:31] Asshat: That wasn't the issue.
[16:13:41] Supervisor: Well, if you ask for the Senior Supervisor, that's who you will be transferred to, Sir. I assure you. There's only one of those in the facility.
[16:16:26] Supervisor: Are you stil there Sir?
[16:16:49] Asshat: Yup. Still waiting on contact info.
[16:17:30] Supervisor: Ok, you can have that tomorrow when you call in.
[16:18:01] Asshat: No. I want it now.
[16:18:46] Supervisor: Ok, the Senior Supervisor is <Fake Name> and the CEO information we do not have at this location Sir.
[16:20:46] Asshat has left the session.
[16:20:46] Additional comments will be added to the log, but will not be seen by the customer.
[16:00:22] Me: Hello, thank you for contacting <company>s, we hope to bring sense and simplicity to you today. How may I help you?
[16:00:34] Asshat: Sorry about that. Got disconnected.
[16:00:44] Asshat: I'm sorry I meant to say <company>s, not <other company>.
[16:01:00] Me: The batteries are not covered under our warranty.
[16:01:35] Asshat: You have got to be kidding me. The <company>s batteries that came with it and are brand-new aren't under warranty?!?!
[16:01:50] Asshat: The batteries say explicitly "<company>s" on them.
[16:02:10] Me: Yes, but batteries are not covered under out warranty.
[16:02:22] Asshat: I want to speak to a supervisor.
[16:05:01] Supervisor: Thank you for choosing <company>s, this is <supervisor>, how may I help you?
[16:05:19] Asshat: I have a complaint I would like escalated.
[16:05:28] Supervisor: Ok, how may I assist you?
[16:06:22] Asshat: I just bought a BRAND-NEW <company>s <model> cordless phone and got it in yesterday. The <COMPANY>S batteries that came WITH it will not charge, period. I want them replaced.
[16:07:28] Supervisor: The batteries have no warranty Sir, I would have to advise you to return it if you are not satisfied with the product upon your purchase Sir.
[16:07:52] Asshat: I'd like to speak to YOUR supervisor.
[16:08:09] Supervisor: I am the Supervisor SIr.
[16:08:35] Asshat: I'm quite aware of that. I want to talk to YOUR supervisor.
[16:08:51] Supervisor: I am the only Supervisor here today.
[16:09:06] Asshat: Fine. Then I want your supervisor's contact information.
[16:09:27] Asshat: I will also be submitting a Better Business Bureau complaint against your company.
[16:09:38] Supervisor: You can call tomorrow and speak to another Supervisor, <phone number>.
[16:10:38] Supervisor: I do apologize for the inconvenience Sir.
[16:10:44] Asshat: I want your supervisor's contact information or the CEO's contact information. By law you are required to divulge it when asked.
[16:11:00] Supervisor: No , I do not.
[16:11:51] Asshat: Yes you do. I've worked in retail customer service before in management.
[16:12:17] Supervisor: Ok, SIr, ifyou call in tomorrow, you can speak to another supervisor.
[16:12:31] Asshat: That wasn't the issue.
[16:13:41] Supervisor: Well, if you ask for the Senior Supervisor, that's who you will be transferred to, Sir. I assure you. There's only one of those in the facility.
[16:16:26] Supervisor: Are you stil there Sir?
[16:16:49] Asshat: Yup. Still waiting on contact info.
[16:17:30] Supervisor: Ok, you can have that tomorrow when you call in.
[16:18:01] Asshat: No. I want it now.
[16:18:46] Supervisor: Ok, the Senior Supervisor is <Fake Name> and the CEO information we do not have at this location Sir.
[16:20:46] Asshat has left the session.
[16:20:46] Additional comments will be added to the log, but will not be seen by the customer.
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