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It's a busy Sunday night before Christmas and we're open until midnight tonight!!! YAAAAAAYYY!! 
I'm tiding up the food section of the store with a few other members of my team when I get a call over the walkie from the operator asking me to take an electronics call. That's a little odd, I thought, since electronics has its own dedicated phones and employees. I didn't think too much of it, and walked over to the sporting goods department's phone to answer.
GQ: me
DB: deaf bitch
GQ: Electronics department, can I help you find something?
DB: Speak louder please. <in a rather commanding tone>
GQ: This is the electronics department. Can I help you find something?
DB: You need to speak louder.
GQ: *Repeat*
DB: I bought one of your antenna converters for my TV and it's having problems.
GQ: Okay. When did you buy the converter?
DB: YOU NEED TO SPEAK LOUDER.
*By this time, I've begun to speak pretty loudly into the mouthpiece, so much so that a couple customers have stared at me while walking by.*
GQ: WHEN DID YOU BUY THIS CONVERTER?
DB: Oh I don't know, about two years ago?
GQ: OH, I SEE. WELL MA'AM WE ONLY COVER ITEMS FOR 90 DAYS. UNLESS YOU BOUGHT A SERVICE PLAN OF SOME SORTS, YOU'LL HAVE TO GET IN CONTACT WITH THE MANUFACTURER FOR THEIR WARRANTY INFORMATION.
DB: I can't hear you, you need to talk louder.
GQ: SORRY, LET ME FIX THE PHONE. *adjusting a non-existent knob*
DB: Talk louder.
GQ: THERE, IS THAT BETTER?
DB Yes. Some people talk too low.
GQ: OKAY. ANYWAYS, YOU NEED TO GET IN CONTACT WITH THE MANUFACTURER IF SOMETHING IS WRONG WITH THE ITEM.
DB: Well I don't know if it's the antenna converter or the TV.
GQ: I'M SORRY MA'AM, BUT I'M REALLY NOT ABLE TO DIAGNOSE THE PROBLEM OVER THE PHONE. HAVE YOU LOOKED FOR HELP ONLINE OR ASKED SOMEONE TO CHECK THE TV AND CONVERTER OUT FOR YOU?
DB: Well, I need speak with someone that knows something about what I'm talking about.
GQ: OKAY. WOULD YOU LIKE ME TO GET THE HEAD ELECTRONICS MANAGER? *no such position*
DB: Yes, do that. I need to know what's wrong. Could it be the weather or the rain? *it is pouring in Southern California right now*
GQ: IT COULD BE. PLEASE HOLD AND I'LL TRANSFER YOU TO HER RIGHT NOW.
DB: What?
*transfer*
I put the call back on hold. Then I walkied the electronics team member by name and told her she had a call on line 33. I didn't hear a response, but didn't care and went back to my work, since it was one of those nights when NO ONE would reply to any sort of request over the walkies.
Later in the night when I was walking by the electronics department, I asked her if she helped the deaf lady, to which she replied "Who. Um no."
I guess I accidentally hung up on her. Oh well....
-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-
Later in the night I'm covering electronic's 45-minute lunch/dinner break.
It's a little slow for a few minutes, so I'm just tidying things up.
Then this big black mournful-looking lady walks up to me.
GQ: me
WB: whiny bitch
WB: I can't find the ink for my printerrrrrrr
GQ: I can check for you. Which printer do you have?
WB: I already looooked. It's not there.
GQ: I can look to see if we have some in the back. Which one did you need?
WB: *Thrusts two cartridges at me.* Theeeeeeese
GQ: Okay, we can go check them out.
So we walk a few aisles down to the ink. I'm going through the motions of showing her where one of them is and where the other one should be when I notice both are black cartridges. As far as I'm aware, I've never run into an HP Inkjet printer that had two black cartridges with different codes.
GQ: Excuse me, which one were you looking for? These are different types.
WB: My brother took both of them out of the printer and told me to get them. He said it's okay if I get that one, but he REALLLYYYY prefers the other one.
Of course, "the other one" is the cartridge that is sold out.
GQ: Well we do have this one, but the second one is completely sold out.
WB: Uhhh what's the difference between the two of them
GQ: Erm.
The two cartridges looked IDENTICAL and were the same size. Only they were different codes and one was twice as expensive.
GQ: The more expensive one has more capacity inside of it? *I guess?*
WB: But you guys are all sold out of it and I really neeeed it
GQ: I can check other stores in the area for you.
WB: But I'm not from around here and I don't know where anything iiiiis.
GQ: Ma'am we have another branch very close by. You just go left onto the main road in front of us and go past 4 or 5 stoplights. It'll be in the huge shopping center with the In'n'Out in the front. *A blind monkey can find it*
WB: I don't know where anything iiiiis
GQ: You just go left onto the main road in front of us and go past 4 or 5 stoplights. It'll be in the huge shopping center with the In'n'Out in the front.
WB: I'm new around here
*rinse, repeat*
She finally says OK to calling the other brand, which happens to have dozens of that cartridge. After another few minutes of moping and pouting, she manages to walk away to drive to the other store, just as the electronics team member came back.
I'm tiding up the food section of the store with a few other members of my team when I get a call over the walkie from the operator asking me to take an electronics call. That's a little odd, I thought, since electronics has its own dedicated phones and employees. I didn't think too much of it, and walked over to the sporting goods department's phone to answer.
GQ: me
DB: deaf bitch
GQ: Electronics department, can I help you find something?
DB: Speak louder please. <in a rather commanding tone>
GQ: This is the electronics department. Can I help you find something?
DB: You need to speak louder.
GQ: *Repeat*
DB: I bought one of your antenna converters for my TV and it's having problems.
GQ: Okay. When did you buy the converter?
DB: YOU NEED TO SPEAK LOUDER.
*By this time, I've begun to speak pretty loudly into the mouthpiece, so much so that a couple customers have stared at me while walking by.*
GQ: WHEN DID YOU BUY THIS CONVERTER?
DB: Oh I don't know, about two years ago?
GQ: OH, I SEE. WELL MA'AM WE ONLY COVER ITEMS FOR 90 DAYS. UNLESS YOU BOUGHT A SERVICE PLAN OF SOME SORTS, YOU'LL HAVE TO GET IN CONTACT WITH THE MANUFACTURER FOR THEIR WARRANTY INFORMATION.
DB: I can't hear you, you need to talk louder.
GQ: SORRY, LET ME FIX THE PHONE. *adjusting a non-existent knob*
DB: Talk louder.
GQ: THERE, IS THAT BETTER?
DB Yes. Some people talk too low.
GQ: OKAY. ANYWAYS, YOU NEED TO GET IN CONTACT WITH THE MANUFACTURER IF SOMETHING IS WRONG WITH THE ITEM.
DB: Well I don't know if it's the antenna converter or the TV.
GQ: I'M SORRY MA'AM, BUT I'M REALLY NOT ABLE TO DIAGNOSE THE PROBLEM OVER THE PHONE. HAVE YOU LOOKED FOR HELP ONLINE OR ASKED SOMEONE TO CHECK THE TV AND CONVERTER OUT FOR YOU?
DB: Well, I need speak with someone that knows something about what I'm talking about.
GQ: OKAY. WOULD YOU LIKE ME TO GET THE HEAD ELECTRONICS MANAGER? *no such position*
DB: Yes, do that. I need to know what's wrong. Could it be the weather or the rain? *it is pouring in Southern California right now*
GQ: IT COULD BE. PLEASE HOLD AND I'LL TRANSFER YOU TO HER RIGHT NOW.
DB: What?
*transfer*
I put the call back on hold. Then I walkied the electronics team member by name and told her she had a call on line 33. I didn't hear a response, but didn't care and went back to my work, since it was one of those nights when NO ONE would reply to any sort of request over the walkies.
Later in the night when I was walking by the electronics department, I asked her if she helped the deaf lady, to which she replied "Who. Um no."
I guess I accidentally hung up on her. Oh well....
-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-
Later in the night I'm covering electronic's 45-minute lunch/dinner break.
It's a little slow for a few minutes, so I'm just tidying things up.
Then this big black mournful-looking lady walks up to me.
GQ: me
WB: whiny bitch
WB: I can't find the ink for my printerrrrrrr
GQ: I can check for you. Which printer do you have?
WB: I already looooked. It's not there.
GQ: I can look to see if we have some in the back. Which one did you need?
WB: *Thrusts two cartridges at me.* Theeeeeeese
GQ: Okay, we can go check them out.
So we walk a few aisles down to the ink. I'm going through the motions of showing her where one of them is and where the other one should be when I notice both are black cartridges. As far as I'm aware, I've never run into an HP Inkjet printer that had two black cartridges with different codes.
GQ: Excuse me, which one were you looking for? These are different types.
WB: My brother took both of them out of the printer and told me to get them. He said it's okay if I get that one, but he REALLLYYYY prefers the other one.
Of course, "the other one" is the cartridge that is sold out.
GQ: Well we do have this one, but the second one is completely sold out.
WB: Uhhh what's the difference between the two of them
GQ: Erm.
The two cartridges looked IDENTICAL and were the same size. Only they were different codes and one was twice as expensive.
GQ: The more expensive one has more capacity inside of it? *I guess?*
WB: But you guys are all sold out of it and I really neeeed it
GQ: I can check other stores in the area for you.
WB: But I'm not from around here and I don't know where anything iiiiis.
GQ: Ma'am we have another branch very close by. You just go left onto the main road in front of us and go past 4 or 5 stoplights. It'll be in the huge shopping center with the In'n'Out in the front. *A blind monkey can find it*
WB: I don't know where anything iiiiis
GQ: You just go left onto the main road in front of us and go past 4 or 5 stoplights. It'll be in the huge shopping center with the In'n'Out in the front.
WB: I'm new around here
*rinse, repeat*
She finally says OK to calling the other brand, which happens to have dozens of that cartridge. After another few minutes of moping and pouting, she manages to walk away to drive to the other store, just as the electronics team member came back.
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