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I don't believe this story myself but I swear I just had this conversation....
SC:I need to pay my bill, its policy number abc123....
Me
k it looks like you cancelled last week but they are willing to reinstate your policy for 57 dollars
SC: CANCELED?!? it aint cancelled! how's it cancelled?
ME: Well it looks like you only made a partial payment in Nov. They gave you until the middle of this month to pay the rest but it was never received.
SC: How come no one ever told me this?
ME: well it looks like 2 mailings were sent out on day x and day Y
SC well I didnt get them cause I moved.
...
Me: ok... uh... lets get that new address from you (gets address) and now they only need the 57 dollard to reinstate
SC: I DON"T HAVE 57 dollars! all I got is $211 on my Visa card!
ME: uh 57 is less than 211
SC: oh... uh can I just pay the whole 211 instead
Me: sure, it will just come off your next bill for you. lets get the info
runs payment comes up declined.
Me I'm sorry, the card was declined.
SC those
at Visa always do this. I just bought this card and put $122 on it. I have the receipt right in front of me!
ME: well how much was on the card before you added the $122?
SC: nothing. I just bought it.
Me but... but.. you asked me to charge $211!
long silence....
SC: I'll call you back
SC:I need to pay my bill, its policy number abc123....
Me
k it looks like you cancelled last week but they are willing to reinstate your policy for 57 dollarsSC: CANCELED?!? it aint cancelled! how's it cancelled?
ME: Well it looks like you only made a partial payment in Nov. They gave you until the middle of this month to pay the rest but it was never received.
SC: How come no one ever told me this?
ME: well it looks like 2 mailings were sent out on day x and day Y
SC well I didnt get them cause I moved.
...
Me: ok... uh... lets get that new address from you (gets address) and now they only need the 57 dollard to reinstate
SC: I DON"T HAVE 57 dollars! all I got is $211 on my Visa card!
ME: uh 57 is less than 211
SC: oh... uh can I just pay the whole 211 instead
Me: sure, it will just come off your next bill for you. lets get the info
runs payment comes up declined.
Me I'm sorry, the card was declined.
SC those
at Visa always do this. I just bought this card and put $122 on it. I have the receipt right in front of me!ME: well how much was on the card before you added the $122?
SC: nothing. I just bought it.
Me but... but.. you asked me to charge $211!
long silence....
SC: I'll call you back
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