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Customer calls in looking to redeem Pay-Per-View vouchers. Sadly, we in sales cannot help with that. All we do is sign new people up for service. I tell the nice lady that, give her the correct number, and send her on her way.
Twenty minutes later, she calls back, same problem. I reiterate that we can't help, to her consternation.
One minute later, husband calls in. He is noticeably less pleasant.
Note: the customer signed up for service in August with us, hasn't talked to my office since. The husband starts talking about how he uses our phone number for all his needs; billing and whatnot, and had only called last month for help.
Me: "Sir, I'm sorry, we're not the ones that you were talking to. We can't help with those problems here, we have no access."
Cust: "So you're saying that I'm a liar, huh?"
Then I got to use a line that I've used once or twice that I know that everyone here will appreciate.
Me: "Sir, I'm not saying that you're lying. I'm saying that you're WRONG. There's a difference."
See subject line for info on the remainder of the conversation.
Twenty minutes later, she calls back, same problem. I reiterate that we can't help, to her consternation.
One minute later, husband calls in. He is noticeably less pleasant.
Note: the customer signed up for service in August with us, hasn't talked to my office since. The husband starts talking about how he uses our phone number for all his needs; billing and whatnot, and had only called last month for help.
Me: "Sir, I'm sorry, we're not the ones that you were talking to. We can't help with those problems here, we have no access."
Cust: "So you're saying that I'm a liar, huh?"
Then I got to use a line that I've used once or twice that I know that everyone here will appreciate.
Me: "Sir, I'm not saying that you're lying. I'm saying that you're WRONG. There's a difference."
See subject line for info on the remainder of the conversation.
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