Guest: Dave, I am afraid due to my finances, I cant come down there. This economy has hit us hard and so we are stuck here. I am devastated. I have been crying since six this morning. This is the most horrible thing that has ever happened to me. I cant begin to describe what I am feeling right now. Is there any way you can refund my deposit?
Me: yea we can do that. I should have it back on your card in a couple of days.
Guest: that's it?
Me: well is there anything else we can do for you?
Guest: did you hear tell you how traumatic this is for me? Arent you going to even acknowledge that?
Me: well we are very sorry to hear that....I
Guest: no, now you're patronizing me....I dont need this after the day I have had. You dont care. I have to get off this phone before I start crying again. This is so awful. How much more can I endure? (then she starts crying and hangs up)
Me: yea we can do that. I should have it back on your card in a couple of days.
Guest: that's it?
Me: well is there anything else we can do for you?
Guest: did you hear tell you how traumatic this is for me? Arent you going to even acknowledge that?
Me: well we are very sorry to hear that....I
Guest: no, now you're patronizing me....I dont need this after the day I have had. You dont care. I have to get off this phone before I start crying again. This is so awful. How much more can I endure? (then she starts crying and hangs up)
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