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I noticed something yesterday-if I think negatively I get more negativity. I had a bad day on Saturday so yesterday and today I got crap from people at my Aid of Rite. Has anyone else noticed similar?
That's Snot It! Part 2
Same guy from the same set of stories last year. This time the booger he had was the yellow green color and gelatinous consistency you get when you cough up phlegm during bronchitis, and it wriggled wetly from his nose. I got him a tissue because I couldn't stand it anymore. He smeared it into his mustache with the tissue. Better than staring at it.
Round And Round And Round We Go...
Ten minutes. Ten minutes of my life wasted on the phone with a customer yesterday who could not understand:
"Wic" brand lighters are not childproof (from what I understand-though no lighter is 100% childproof if your child is hellbent on being an arsonist).
1 lighter is $1.79
2 lighters are $3.09.
2 mini lighters are $3.19.
5 lighters are $5.99.
Cue ten minutes of going around in circles.
"What's one lighter?"
"$1.79."
"Why so expensive?"
"It's a 'Wic' brand."
"Why?"
"That's...how they set their prices?"
"So 5 lighters are $3.19?"
"No, 5 lighters are $5.99."
"$5.99?"
"Yes."
"And 2 lighters are...?"
"$3.09 for regular size or $3.19 for mini size."
"So regular lighters are how much?"
"$3.09."
"What's the $3.19?"
3 times she kept repeating she had a cold. I could hear her mouthbreathing on the phone. Eeee-huuuuuh....Eeeeeee-huuuuuuuh.... If there's something I HATE it's when someone does that on the phone. She kept on trying to "write" down the prices but kept on getting confused. Finally, she asked to be transferred to the pharmacy. I transferred her, picked up the ad I was working on and went down in haircare, which is near pharmacy. New Technician had picked up the phone and I could hear her getting more and more frazzled.
"Ma'am that's the number. No ma'am I've already said it. You want me to repeat it? Ok. (xxx) xxx-xxxx. Yes, that IS the number. Excuse me? No, you need to call your doctor about that prescription. No, you already picked it up. No, you get one refill per month. Yes, one per month. No. Yes. No. You need to call your doctor. Ok, have a good day."
I went over to ask if she had gotten that woman and New Technician was upset because customer accused her of NOT saying the entire phone number. I apologized.
Today, the customer wandered in and it was Double Bag Bitch! I was doing a return for a guy and waiting for management approval when she wandered in and interrupted.
"I was the one on the phone yesterday."
"Ok." thinking: oh shit.
"I'm a pain in the ass aren't I?"
"*noncommittal noise*"
"I asked you to repeat yourself because I couldn't understand what you were saying."
"Ah, ok."
"Where's the lighters?"
"I have some right here, these are the $1.79 ones."
She shoves past the guy at my register with her carriage and very slowly grabs a lighter.
"These are childproof?"
"Not childproof from what I know."
"Where's the others?"
"Aisle 7."
"Aisle 6?"
"Right hand side of Aisle 7."
"Can you show me?"
"When I'm done with this customer."
She wanders off very slowly and I go stand right in front of the lighters when I'm done with the customer. She's gotten herself absorbed into the 50 cent no brand lighters we carry and very slowly picks up 2 of those.
"Ma'am?"
"Yes?"
"Here's the lighters."
"Where are you?"
"Behind you."
She walks up very slowly.
"Where are they?"
"I'm in front of them."
"Where?"
"HERE!"
"Oh."
Then I rush back up front to help with the line again.
I have the patience of a saint.
...Where We Stop, Nobody Knows
Another one where I spent 10 minutes trying to worm some information about this woman. She was upset she did not get her 20% discount. I told her she needed to come in with her basket of items and receipt, return her items and then we could adjust the price.
"I have to come back?"
"Yes."
"With my items."
"Yes."
"To return them."
"Yes."
"And get my credit."
"Yes."
"I want your manager."
SM was on the phone for another 20 minutes explaining, yes, she had to come in. No, we cannot magically return your items for you. No, there is no other way. In the end the woman apparently shrieked about getting her attorney and slammed the phone down.
Bonus: We are NOT "Salad Greens".
Jut because "Salad Greens" pharmacy has public restrooms does not mean WE have bathrooms. Bitching a fit about it won't help. We don't have a public one because of 4 reasons.
1. Thieves
2. Druggies shooting up in easy reach.
3. People messing the bathroom by accident so we have to clean.
4. People messing up the bathroom on purpose so we have to clean.
That's Snot It! Part 2
Same guy from the same set of stories last year. This time the booger he had was the yellow green color and gelatinous consistency you get when you cough up phlegm during bronchitis, and it wriggled wetly from his nose. I got him a tissue because I couldn't stand it anymore. He smeared it into his mustache with the tissue. Better than staring at it.
Round And Round And Round We Go...
Ten minutes. Ten minutes of my life wasted on the phone with a customer yesterday who could not understand:
"Wic" brand lighters are not childproof (from what I understand-though no lighter is 100% childproof if your child is hellbent on being an arsonist).
1 lighter is $1.79
2 lighters are $3.09.
2 mini lighters are $3.19.
5 lighters are $5.99.
Cue ten minutes of going around in circles.
"What's one lighter?"
"$1.79."
"Why so expensive?"
"It's a 'Wic' brand."
"Why?"
"That's...how they set their prices?"
"So 5 lighters are $3.19?"
"No, 5 lighters are $5.99."
"$5.99?"
"Yes."
"And 2 lighters are...?"
"$3.09 for regular size or $3.19 for mini size."
"So regular lighters are how much?"
"$3.09."
"What's the $3.19?"
3 times she kept repeating she had a cold. I could hear her mouthbreathing on the phone. Eeee-huuuuuh....Eeeeeee-huuuuuuuh.... If there's something I HATE it's when someone does that on the phone. She kept on trying to "write" down the prices but kept on getting confused. Finally, she asked to be transferred to the pharmacy. I transferred her, picked up the ad I was working on and went down in haircare, which is near pharmacy. New Technician had picked up the phone and I could hear her getting more and more frazzled.
"Ma'am that's the number. No ma'am I've already said it. You want me to repeat it? Ok. (xxx) xxx-xxxx. Yes, that IS the number. Excuse me? No, you need to call your doctor about that prescription. No, you already picked it up. No, you get one refill per month. Yes, one per month. No. Yes. No. You need to call your doctor. Ok, have a good day."
I went over to ask if she had gotten that woman and New Technician was upset because customer accused her of NOT saying the entire phone number. I apologized.
Today, the customer wandered in and it was Double Bag Bitch! I was doing a return for a guy and waiting for management approval when she wandered in and interrupted.
"I was the one on the phone yesterday."
"Ok." thinking: oh shit.
"I'm a pain in the ass aren't I?"
"*noncommittal noise*"
"I asked you to repeat yourself because I couldn't understand what you were saying."
"Ah, ok."
"Where's the lighters?"
"I have some right here, these are the $1.79 ones."
She shoves past the guy at my register with her carriage and very slowly grabs a lighter.
"These are childproof?"
"Not childproof from what I know."
"Where's the others?"
"Aisle 7."
"Aisle 6?"
"Right hand side of Aisle 7."
"Can you show me?"
"When I'm done with this customer."
She wanders off very slowly and I go stand right in front of the lighters when I'm done with the customer. She's gotten herself absorbed into the 50 cent no brand lighters we carry and very slowly picks up 2 of those.
"Ma'am?"
"Yes?"
"Here's the lighters."
"Where are you?"
"Behind you."
She walks up very slowly.
"Where are they?"
"I'm in front of them."
"Where?"
"HERE!"
"Oh."
Then I rush back up front to help with the line again.
I have the patience of a saint.
...Where We Stop, Nobody Knows
Another one where I spent 10 minutes trying to worm some information about this woman. She was upset she did not get her 20% discount. I told her she needed to come in with her basket of items and receipt, return her items and then we could adjust the price.
"I have to come back?"
"Yes."
"With my items."
"Yes."
"To return them."
"Yes."
"And get my credit."
"Yes."
"I want your manager."
SM was on the phone for another 20 minutes explaining, yes, she had to come in. No, we cannot magically return your items for you. No, there is no other way. In the end the woman apparently shrieked about getting her attorney and slammed the phone down.
Bonus: We are NOT "Salad Greens".
Jut because "Salad Greens" pharmacy has public restrooms does not mean WE have bathrooms. Bitching a fit about it won't help. We don't have a public one because of 4 reasons.
1. Thieves
2. Druggies shooting up in easy reach.
3. People messing the bathroom by accident so we have to clean.
4. People messing up the bathroom on purpose so we have to clean.
in her face.
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