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  • #1

    common complaint

    It's the policy of Walmart to not match prices in store to that of items on walmart.com. I know this seems silly, but they come from different warehouses and becomes a matter of supply. and there are objects that are cheaper in store (usually movies). This seems to be the one thing that enrages most customers, especially during christmas and the gift card aftermath.

    Several insist that the website says it is available in our store for the same price, when the website only lists the online price, and then says prices in store may vary. even if you go to "find in store"

    One lady demanded a manager and swore to him that the website said she could get it at this store for the online price, so he gave it to her. Looked up the item just after she left and it doesn't even have a "find in store" option, so it doesn't mention our location at all.

    Just really been getting on my nerves.



    Bonus: Had a customer buying something, handed me some cash, saying "I need to pay with this first." then handed me a gift card adding "and then this." Now me, not being a mindreader, did exactly as she said, which ended up with some left on the gift card. Of course, this wasn't what she wanted at all, but nothing I could do but send her up to customer service desk. I know I could've reasoned that i would prefer the gift card first, and if she had just handed me both I would've done that. But when you give me specific instructions I'm going to follow them.



    Also, what's the thrill in tearing keys off the keyboards of display laptops?
    I make music videos in my spare time. http://www.youtube.com/user/raven13x. Check them out ^_^
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  • #2
    1) Your manager demands a swift kick for giving into the tantrumer just to get rid of her.

    2) You did what they said they wanted. Not your fault they couldn't manage to tell you the right thing.

    3) People, in the aggregate, are uncivilized ruffians, and defacing floor models is just one of the myriad ways they prove it.

    ^-.-^
    Faith is about what you do. It's about aspiring to be better and nobler and kinder than you are. It's about making sacrifices for the good of others. - Dresden

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    • #3
      Then you have the folks upset because the website shows it's in store. Customer shows up and learns the very popular item is out of stock and backordered. No amount of "the webiste says it's available in store, not that it's in stock" will make a difference.
      A lion however, will only devour your corpse, whereas an SC is not sated until they have destroyed your soul. (Quote per infinitemonkies)

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      • #4
        Quoth bainsidhe View Post
        No amount of "the webiste says it's available in store, not that it's in stock" will make a difference.
        More to the point -- EVERY site that I have encountered that does this, says to call the store FIRST to make sure they actually have the item in question available (before you go out there)...

        Site quantities are usually updated once every day or two, if even that often.
        "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
        "The difference between an amateur and a master is that the master has failed way more times." - JoCat
        "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
        "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
        "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
        "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
        Acts of Gord – Read it, Learn it, Love it!
        "Our psychic powers only work if the customer has a mind to read." - me

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        • #5
          Quoth raine_naoe View Post
          It's the policy of Walmart to not match prices in store to that of items on walmart.com.
          Dude, being in Electronics, that's the biggest complain I get. That and the fact that Walmart doesn't match with other Walmarts. Being within 20 miles of two other stores, I get yelled at a lot for this one.


          Quoth raine_naoe View Post
          Also, what's the thrill in tearing keys off the keyboards of display laptops?
          I. Hate. That. I wish I could just stand there with a bat and smack whoever keeps doing it.

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          • #6
            Walmart does have a maddening website though. I once found a rifle I wanted on clearance for an awesome price. Being a gun you can't just order it from the website so I went to the store the guy behind the counter calls the supplier and is told they haven't had any in MONTHS. Even though they had just gone on clearance the day before!!

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            • #7
              Also, I keep having people say "online it says you have X many." Am I just stupid? Cause I've never seen it say anything like that.
              I make music videos in my spare time. http://www.youtube.com/user/raven13x. Check them out ^_^

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              • #8
                Quoth Dracalous View Post
                Dude, being in Electronics, that's the biggest complain I get. That and the fact that Walmart doesn't match with other Walmarts. Being within 20 miles of two other stores, I get yelled at a lot for this one.
                I live within twenty miles of six -- yes, SIX -- Wally Worlds (which is one of the reasons why so many of my stories come from there).

                Two of them have lower prices on electronics than the others, one of them is always lowest on food, another has better clothing selections... I have heard people start the whining about "But the other WW has this for less". Well, then go buy it there. Sheesh.
                Sorry, my cow died so I don't need your bull

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                • #9
                  Quoth EvilEmpryss View Post
                  Two of them have lower prices on electronics than the others, one of them is always lowest on food, another has better clothing selections... I have heard people start the whining about "But the other WW has this for less". Well, then go buy it there. Sheesh.
                  Even GameStore does this. Pricing on some things - especially used games, may vary by as much as 5 to 10 bucks, and certain areas will get more of certain types of games due to demographics, perceived or otherwise.
                  "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
                  "The difference between an amateur and a master is that the master has failed way more times." - JoCat
                  "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
                  "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
                  "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
                  "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
                  Acts of Gord – Read it, Learn it, Love it!
                  "Our psychic powers only work if the customer has a mind to read." - me

                  Comment

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