I was enjoying one of the many stories on the site and was reminded of a rather sad call.
IH (ignorant husband) calls in to ask (nicely) about a some of the charges and numbers on his bill. Particularly on his wifes line. The line had several hundred text overages and there was a number that had called and been called from the phone many many times. The IH had a military discount code on his account which made me feel worse because I know that military wives often cheat on thier husbands.
I asked him if he had attempted to call the number to see who answers as his wife (while spening at times over an hour talking to this number) says she does not recognize nor call the number. For those of you who are familiar with cell phone billing this is pretty much impossible. I dont see how she can talk to some one for several hours a month and not know who she is talking to. But I am speaking with her husband who while being a dimwit is actually a nice person.
He told me that when he calls the number a man who speaks spanish and ONLY spanish ansers the phone and they never get anywhere in the conversation because of the obvious language barrier. Not a whole lot I can do on this one unless they pay extra for the parental control to stop the number. The other charges are from an texting service that chargse them .99 per text. It is not one of the services that can be found in our (the cell phone carriers) systems other than the codes associated with it so I googled it. Being a sup I had that option and told my agents they did to as long as it was for a call. As it turns out the texting service was a dating service catering to specifically latinos. During the course of the call I heard CW talk to her husband on several occasions, her voice was unmistakingly latino. Turns out hubby had been in the sand box known as Iraq for a year. He told me this in basic converstation and not as a means to get out of paying his bill... having spent a year there myself and managing to pay all my bills you can assume that its a tactic that wouldnt work. However being that he was a brother in the military I felt bad because his wife is almost certainly cheating on him.
While I cannot remember the entirety of the call I remember very clearly the light clicking on in husbads head.. I coudl literally hear the alrams going off in his voice. Now... Im not sure if he lost it or merely concealed it or suppressed it but the thought seemed to fade out of his mind. I know whats going to happen to this guy when he gets redeployed. She is going to clean out his bank accounts and sell his house and all his assets... happens all the time because a man thinks that he is supposed to be able to trust his wife. I just hope there are no children involved.
IH (ignorant husband) calls in to ask (nicely) about a some of the charges and numbers on his bill. Particularly on his wifes line. The line had several hundred text overages and there was a number that had called and been called from the phone many many times. The IH had a military discount code on his account which made me feel worse because I know that military wives often cheat on thier husbands.
I asked him if he had attempted to call the number to see who answers as his wife (while spening at times over an hour talking to this number) says she does not recognize nor call the number. For those of you who are familiar with cell phone billing this is pretty much impossible. I dont see how she can talk to some one for several hours a month and not know who she is talking to. But I am speaking with her husband who while being a dimwit is actually a nice person.
He told me that when he calls the number a man who speaks spanish and ONLY spanish ansers the phone and they never get anywhere in the conversation because of the obvious language barrier. Not a whole lot I can do on this one unless they pay extra for the parental control to stop the number. The other charges are from an texting service that chargse them .99 per text. It is not one of the services that can be found in our (the cell phone carriers) systems other than the codes associated with it so I googled it. Being a sup I had that option and told my agents they did to as long as it was for a call. As it turns out the texting service was a dating service catering to specifically latinos. During the course of the call I heard CW talk to her husband on several occasions, her voice was unmistakingly latino. Turns out hubby had been in the sand box known as Iraq for a year. He told me this in basic converstation and not as a means to get out of paying his bill... having spent a year there myself and managing to pay all my bills you can assume that its a tactic that wouldnt work. However being that he was a brother in the military I felt bad because his wife is almost certainly cheating on him.
While I cannot remember the entirety of the call I remember very clearly the light clicking on in husbads head.. I coudl literally hear the alrams going off in his voice. Now... Im not sure if he lost it or merely concealed it or suppressed it but the thought seemed to fade out of his mind. I know whats going to happen to this guy when he gets redeployed. She is going to clean out his bank accounts and sell his house and all his assets... happens all the time because a man thinks that he is supposed to be able to trust his wife. I just hope there are no children involved.
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