It's Called FRAUD

[Red_Dazes]

So I'm still feeling like either I or my manager should have called Micheal's and given them a heads up on this...but my manager said don't worry about it....so I'm letting it go.

Lady came in with a Fisksars (sp) scrapbooking machine. It was a gift, from her sister, who lives in N. Dakota. She does not want it. She has the receipt. However her SISTER bought it, therefore the card on the receipt is her sisters card (if ya'll do returns you know where this is heading)


I am not trained to do returns I know how, but I am not trained, nor am I on a register equipped to do returns.
--Buuuuuuut she's been waiting in line forever! How dare we refuse to help her NOW.
Manager Okays it, on the basis that it is going to be going onto an exchange card, so I do not require the proper $$$ for a return register.
---Wait, wait, wait. Why can't we give her cash back.
We can only do returns in the form of original tender, or exchange cards. Since it was not her credit card, and she does not have said credit card, we can not do the return on the card. Only exchange cards.
---- She does NOT like that answer, there is not $50 worth of "CRAP" (yes she said it) that she wants to buy at our store. Plus she doesn't even live near by.
We are very sorry but that is the only thing we can do

Her response?
"Fine, I'll just take it to Micheal's then. They carry this product and will give me $72 back for it with out a receipt. " **storm out**

Kinda made me mad.

[Rhion]

I'd be sorely tempted to ring up Michael's and tell them Ms. Fraudster was incoming.

[jjc927]

Then why didn't she go to Michael's in the first place (although I'm sure they'll give her the same choice)?

[EvilEmpryss]

She didn't go to Michael's first because she thought she could get what she wanted from the store the thing was purchased from. She was mistaken, as she clearly didn't read the receipt.

She's also mistaken if she thinks she can just walk into another store without a receipt and claim to have purchased an expensive piece of scrapbooking equipment and get cash for it.

[EricKei]

Either that or she was bluffing and had no intention of going to Michael's -- maybe she just wanted to see if you would cave and give her the $72 cash in order to avoid losing her business as a valuable cust.....O wait, she already said she didn't want anything from your store.

F*** her.

[Kristev]

Yes. Michaels should have been warned.

[MadMike]

She's also mistaken if she thinks she can just walk into another store without a receipt and claim to have purchased an expensive piece of scrapbooking equipment and get cash for it.

I don't know, they did it all the time where I used to work. I saw stuff at the returns counter that we didn't even carry. Granted this was over 20 years ago, but you never know what some of those idiots will allow in the name of "good customer service."

[chainedbarista]

i'd give them a heads up, full descrip, yada yada. scam or something else...

[EricKei]

I saw stuff at the returns counter that we didn't even carry. Granted this was over 20 years ago, but you never know what some of those idiots will allow in the name of "good customer service."

The Mart of Wal, in particular, used to be known for this. Criminals absolutely LOVED them for it, so they kept on coming back. The smart crooks would do so (or just dumpster-dive) and then sell the Mart their own stolen goodies back.

[Irving Patrick Freleigh]

And then you've got places like Kohls who advertise "no hassle" return policies, where you can get store credit or a corporate-issued refund without a receipt.

And then other stores have to deal with this kind of horseshit from scammers because they expect every store to have similarly lax policies.

[EvilEmpryss]

Yeah, I forgot to consider the spineless manager potential at Michael's. The one I go to is pretty strict, since they seem to get a lot of attempts to return stuff purchased at another large chain craft store that's right down the block. No receipt, no cash, not even if it's a Michael's-brand item.

I wonder, though, about the original gift. Sure, the relative might have purchased something and the lady didn't like the function or brand, but people don't typically plunk down that kind of cash on something totally unrelated to the recipient's likes. The lady is likely a crafter of some sort, even if scrapbooking isn't her big thing. I call bullshit that there's *nothing* in a store like Michael's that the lady wouldn't want to get for that much store credit. She just wanted cash, plain and simple.

[simplyanother]

Glitter Hell, with a no receipt return gives store credit for either the current sale price, or the regular price minus 20%, if the product isn't seasonal, clearanced or discontinued (then, minus a receipt, [provided you aren't dealing with spineless manager] you get to take your crap home with you... Something tells me she'll be getting far less than 72 dollars for it there.

[Mytical]

The Mart of Wal, in particular, used to be known for this. Criminals absolutely LOVED them for it, so they kept on coming back. The smart crooks would do so (or just dumpster-dive) and then sell the Mart their own stolen goodies back.

I can vouch first hand here, in fact..one return I had no idea WHAT it was. Manager still overruled me and gave them the money.

[Andara Bledin]

I wonder, though, about the original gift. Sure, the relative might have purchased something and the lady didn't like the function or brand, but people don't typically plunk down that kind of cash on something totally unrelated to the recipient's likes.

Add in the fact that the lady claims to not be from around there, and I'm calling foul.

^-.-^

[shankyknitter]

having previously worked at a Micheals she won't be getting cash. They can't do it. She'll get store credit for the item -20%, provided it hasn't been clearanced recently. Honestly when I left corporate was cracking down on the managers for improperly done returns. So even if she gets a spineless manager all they can give her is store credit without their ass getting thrown on the fire.