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A while ago, day after Christmas I think, I was working the audit shift at the hotel. The guy I was relieving told me that there was nothing going on and I should have a quite night, if only.
Around 12:30 a guy (guest A) calls down and tells me that he can hear noises coming from the room upstairs. Ok no problem I go up and I can hear noise coming from the room, I knock on the door and remind them (guest B) that it is getting late and to try to keep the noise down, they say ok and I think all is well in the world. Then around 1 am guest A calls down to the desk angry telling me that he has been dealing with this the entire night and I should come to his room and sit on his bed and listen to the noise. Um no I am alone in this hotel with no working cordless phone I am not about to go to a guests room who wants me to sit on there bed. I tell him I will go back up and deal with the situation. He threatens to call the police if nothing is done about it. I go up and hear nothing, I just figured that they just put the kids to bed or something and go back down.
About 10 min later guest A comes down to the desk and tells me that he has had enough whips out his cell phone and dials 911 and tells them that there is a domestic disturbance and that someone is harassing him.
I was shocked to say the least. When the police show up they talk to the guy and then come up to me and tell me that I need to learn how to handle these things on my own. They ask what the room above guest A is, I tell them and they go on their way before I could tell them that I did not call them.
After a few min I get a call from guest B who is livid and demands me to come up to her room. I get there and the police are trying to get information from her but she does not want to give anything more than her name and address. The min I get there she starts asking me why the manager called the police. I tell her that I am the only one here and I did not call the police. One of the police officers looks at me and ask "Your didnt call us?" I told him that I didnt, I had no reason to. He asks who did and I told him it was the guest you spoke with when you arrived. They finished with guest B and go down all the while asking me if I was sure that guest A called them. I told them there was no doubt and they precede to read him the riot act for calling the police for a non police matter.
After the police leave and guest A leaves with his tail tucked between his legs. I call my manager and leave a message on her voice mail about what happened and to call me back. Guest B calls down demanding to know who the police officers were and there badge numbers, she wanted to lodge a complaint with the department. The officers never gave me any of that information but I gave her the phone number for the department. Then guest A comes down telling me that he can still hear the noise so I move him to a different room, which I would have done sooner if he had not called 911. I am trying to get him squared away and out of my face when guest B comes down and they start talking and yelling, not at each other but about the general situation. My manager calls me back so I am trying to tell her what is going on and guests are yelling about the situation. My manager tells me to compt everyones room. I do that to the extent that I can. Guest B had a package for the water park and wanted the price of her tickets and package upgrades refunded to I told her that all I could do was room now she told me that was fine and she would be speaking to some one in the morning. Finally everyone leaves me alone.
Short version:
I hate people.
A while ago, day after Christmas I think, I was working the audit shift at the hotel. The guy I was relieving told me that there was nothing going on and I should have a quite night, if only.
Around 12:30 a guy (guest A) calls down and tells me that he can hear noises coming from the room upstairs. Ok no problem I go up and I can hear noise coming from the room, I knock on the door and remind them (guest B) that it is getting late and to try to keep the noise down, they say ok and I think all is well in the world. Then around 1 am guest A calls down to the desk angry telling me that he has been dealing with this the entire night and I should come to his room and sit on his bed and listen to the noise. Um no I am alone in this hotel with no working cordless phone I am not about to go to a guests room who wants me to sit on there bed. I tell him I will go back up and deal with the situation. He threatens to call the police if nothing is done about it. I go up and hear nothing, I just figured that they just put the kids to bed or something and go back down.
About 10 min later guest A comes down to the desk and tells me that he has had enough whips out his cell phone and dials 911 and tells them that there is a domestic disturbance and that someone is harassing him.
I was shocked to say the least. When the police show up they talk to the guy and then come up to me and tell me that I need to learn how to handle these things on my own. They ask what the room above guest A is, I tell them and they go on their way before I could tell them that I did not call them. After a few min I get a call from guest B who is livid and demands me to come up to her room. I get there and the police are trying to get information from her but she does not want to give anything more than her name and address. The min I get there she starts asking me why the manager called the police. I tell her that I am the only one here and I did not call the police. One of the police officers looks at me and ask "Your didnt call us?" I told him that I didnt, I had no reason to. He asks who did and I told him it was the guest you spoke with when you arrived. They finished with guest B and go down all the while asking me if I was sure that guest A called them. I told them there was no doubt and they precede to read him the riot act for calling the police for a non police matter.
After the police leave and guest A leaves with his tail tucked between his legs. I call my manager and leave a message on her voice mail about what happened and to call me back. Guest B calls down demanding to know who the police officers were and there badge numbers, she wanted to lodge a complaint with the department. The officers never gave me any of that information but I gave her the phone number for the department. Then guest A comes down telling me that he can still hear the noise so I move him to a different room, which I would have done sooner if he had not called 911. I am trying to get him squared away and out of my face when guest B comes down and they start talking and yelling, not at each other but about the general situation. My manager calls me back so I am trying to tell her what is going on and guests are yelling about the situation. My manager tells me to compt everyones room. I do that to the extent that I can. Guest B had a package for the water park and wanted the price of her tickets and package upgrades refunded to I told her that all I could do was room now she told me that was fine and she would be speaking to some one in the morning. Finally everyone leaves me alone.
Short version:
I hate people.
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