I'm gonna walk out one day

[candyshopgirl]

CC- caramel corn

So I sure all of you remember the popcorn and not open fisaco story I told a couple weeks ago. Well now there is the same stupid shit going on, This time its with the cc I make. I have the same three people complain everyday, two of them are fellow coworkers. One is a custodian and she goes out of her way everyday to tell me that the caramel corn smells burnt. And yesterday she went too far. I was standing at the counter talking to a customer.The customer wanted to know how the cc is made and such. Well the coworker comes in and interrupts the customer in mid sentence, to tell me that she thought she would have to call the fire dept cause the CC smelled so burnt. The customer frowns and says well I dont want it cause its burnt. The co worker then walks out with a shit eating grin on her face. Little does she know that her boss is my uncle and all I have to do is call him at home.
The other coworker works in the main kitchen and she comes in every other day to tell me that the cc smells burnt. She never talks to me any other time but to tell me this. And the third is a CS. She buys reg popcorn everyday but tells me that the cc smells burnt.
It pisses me off cause it must not be too burnt cause I have at least 10 repeat customers everyday that buy the damn CC. I have people that rush as soon as the doors are open for the shit. And I cant keep enough popped. I have never worked in a job where I cant do anything right. They complain cause the pretzels are cooked enough or they are overcooked. They bitch cause the popcorn is too salty or not salty enough. I fricking give up, one day I will just end up walking out. I cant take it between dad being gravely ill and responibilites at home I cant manage it all.

[EvilEmpryss]

Caramel corn will always smell slightly burnt because caramel is made from burnt sugar!

Idiots need to think things through. Sheesh!

[candyshopgirl]

Caramel corn will always smell slightly burnt because caramel is made from burnt sugar!

Idiots need to think things through. Sheesh!

Yes I've tried telling them that but dont you know they know everything. I dont know if they are jealous(they are all woman) or what. I've always run into woman that hate other women for no reason.

[Daemonmonkey]

My answer to those idiots is

"Yeah, it smells burnt because your nose is too close to your shitty mouth!"

[LillFilly]

That's just crap. It's so frustrating that you have to put up with that nonsense. I hate when coworkers won't work together. What do they think they'll accomplish by costing you sales? Did they want the job? Geeze.

[Draevis]

Too bad you can't taunt the CWs giving you trouble with "My caramel corn brings all the boys to the yard..."

[depechemodefan]

I'm sorry to hear about your dad

It might be bad customer service on my part, but if I feel a cw is telling a customer something wrong (but for a good reason) I will stick with the cw.

The only way I would correct a cw is if they don't know better, like:
cw: we don't have any irs forms.
me: oh, they just came in, X didn't put them out yet. Let me get one.

though in that ex., if I feel the cw is lying to the customer (because customer is a douchebag) I won't say anything.

[Captain Trips]

In this case, it sounds like 1) cw doesn't know what she's talking about (since we've already determined that burnt sugar will always smell burnt) and 2) cw talking about something she doesn't know about has cost you business.

Based on (2) above, I would call your uncle the boss and tell him "CW has just caused us to lose business because she doesn't know anything about caramel corn and mouthed off to a potential customer anyway." (Remember - revenge is a dish best served cold.)

[Andara Bledin]

Remember - revenge is a dish best served cold.

Wait, so it shouldn't be burnt?

^-.-^

[EvilEmpryss]

Revenge must be served cold, other wise the scent overpowers the smell of the target getting her ass burned.

[Anakah]

That custodian needs to STFU and butt out. She is actually costing your company money by complaining about untrue shit. Have you gone to HER manager about that? Is she on the clock while she does it? What is with your CW out to get you? I hate that. You need to be in an environment where everybody has your back without the knife. Sorry they're such idiots.... Is it like a sort of hazing? Are they mean to everyone or just you?

It's not right and if there is anything else hiring try for that. You shouldn't have to be in such a hostile environment.

[Hyndis]

Just calmly and politely inform the CW's boss that CW has told customers that they should not buy the items you have for sale.

That'll go over like a lead balloon.

[georgie]

In this case, it sounds like 1) cw doesn't know what she's talking about (since we've already determined that burnt sugar will always smell burnt) and 2) cw talking about something she doesn't know about has cost you business.

Based on (2) above, I would call your uncle the boss and tell him "CW has just caused us to lose business because she doesn't know anything about caramel corn and mouthed off to a potential customer anyway." (Remember - revenge is a dish best served cold.)

totally agree with this !!

also let your uncle know that co worker RUDELY interrupted a customer

[Enjis]

I make AWESOME caramel corn. I don't use a candy thermometer because I use the old-fashioned 'hard-crack stage' method (dropping a string of the hot liquid into cold water: when it turns instantly to a crackling piece of caramely goodness, it's ready)
The mixture, at this point, smells slightly burnt. That's how I know to test it! Believe me, it tastes great...but it smells (at least at that stage) like it's a bit burnt.

Your co-workers need to butt out, really. Unless they want to make the damn stuff themselves, and then find out that if it's not cooked to that 'almost burnt' stage, it becomes grainy when cooled, and is not nearly as shiny and crisp!

[Seshat]

They complain cause the pretzels are cooked enough or they are overcooked. They bitch cause the popcorn is too salty or not salty enough.

The level of salt that's ideal for popcorn varies from person to person - each person has their own preference, not to mention the variation in taste sensitivity. My recommendation (if your company allows it) is for you to undersalt it in the warmer, and give each person the salt shaker to salt to taste. (Or undersalt it in the warmer, ask people if they want light, medium or heavy salt, and add salt appropriately as you serve it.)
If you're too busy for that, or it's not permitted, all you can do is try to salt it to the level where you get about equal 'too salty' and 'not salty enough' complaints. :/

"Cookedness" of a baked good is also partly a matter of taste. IMO, as long as all the dough is cooked (no half-cooked centre), and none of it is carbonised, it's fine.