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Just about to have a phone interview. *sigh*
Long time lurker, first time poster.
I've been out of the retail game for a good... 8 months now, due to working for my mom, and starting uni. But I worked for a health & beauty shop in the UK, for over 2 and a half years, and thought I would share a few stories with you before I jumped back into it!
Wish me luck!!
That's not good enough!!
This was before I actually started!! I went in to do a training shift, where I had on a "company" t shirt And was shadowing a customer service worker around the floor. She gets a call to the tills and tells me to stay at the back of the store and tidy some shelves while I wait, whilst doing this, an old woman comes RUNNING over. "Have you got operation?"
... I'm thinking.. .the game? an actual cut and slice job? what?
And she thrusts a Christmas catalogue at me and jabs at the page. "You have a big and a little one in here, but I can only see the little one on the shelf... blah.. blah.. blah" (The christmas catalogue shows all the stuff that the company stocks for christmas, but even though we were a huuuge store, we didn't get everything)
I tell her that I'm not too sure what we have in stock, but that I'll go over to the toy section with her and have a look, which she seems perfectly happy with.
I look and there's the travel game, but not the original full sized one, and no ticket or space where it could possibly be. I explain this to her, and then she kicks off!!
SC:"Well it's in the catalogue. It NEEDS! to be here! Why don't you have it?"
Me:"Well, I'm sorry but I'm actually only doing my training today so I don't actually ..."
SC: "That's not good enough!!"
Me: "I'll just go and get a manager..."
SC: "Yes, I think you'd better!"
WTF?!?!? Who is that rude? ... sorry forgot what site I was on
Operation wasn't even that fun when I was a kid... Get your kids a DS or something they'll like. Silly bitch.
I'll have one if I don't have to pay.
This isn't quite so bad, but if I ask you if you want a bag, you either need one or you don't. The company I worked for didnt charge for bags, but they really should have done! I had one guy who bought a bottle of coke..
Me: That's ... however much. Would you like a bag?
SC: Do I have to pay for it?
Me: No, it's free.
SC: Then yeah, I'll have one...
For a bottle of coke?!?!? Why don't you just set the planet ablaze now!
Struggling to think of many more prime examples... But there's the old not understanding/reading sales tickets.
OH and wanting to pay with points from the loyalty card system AND cash. The company didnt allow this, but you always got people coming in to do it. And you had to explain.. and you always got. "Last time I came in they let me".. Now I'd been there over 2 years and it had ALWAYS been that way since then. So no lady, I dont think you did.
Now I can see this creates problems for customers, and is something that corporate would need to look at, but they obviously do it for a reason, other than causing more problems for cashiers! ... I hope..
That's about all I can think of, I hope my interview goes well... or do I?
Hmmm
Sorry if it's a bit ranty!
I've been out of the retail game for a good... 8 months now, due to working for my mom, and starting uni. But I worked for a health & beauty shop in the UK, for over 2 and a half years, and thought I would share a few stories with you before I jumped back into it!
Wish me luck!!
That's not good enough!!
This was before I actually started!! I went in to do a training shift, where I had on a "company" t shirt And was shadowing a customer service worker around the floor. She gets a call to the tills and tells me to stay at the back of the store and tidy some shelves while I wait, whilst doing this, an old woman comes RUNNING over. "Have you got operation?"
... I'm thinking.. .the game? an actual cut and slice job? what?
And she thrusts a Christmas catalogue at me and jabs at the page. "You have a big and a little one in here, but I can only see the little one on the shelf... blah.. blah.. blah" (The christmas catalogue shows all the stuff that the company stocks for christmas, but even though we were a huuuge store, we didn't get everything)
I tell her that I'm not too sure what we have in stock, but that I'll go over to the toy section with her and have a look, which she seems perfectly happy with.
I look and there's the travel game, but not the original full sized one, and no ticket or space where it could possibly be. I explain this to her, and then she kicks off!!
SC:"Well it's in the catalogue. It NEEDS! to be here! Why don't you have it?"
Me:"Well, I'm sorry but I'm actually only doing my training today so I don't actually ..."
SC: "That's not good enough!!"
Me: "I'll just go and get a manager..."
SC: "Yes, I think you'd better!"
WTF?!?!? Who is that rude? ... sorry forgot what site I was on
Operation wasn't even that fun when I was a kid... Get your kids a DS or something they'll like. Silly bitch.
I'll have one if I don't have to pay.
This isn't quite so bad, but if I ask you if you want a bag, you either need one or you don't. The company I worked for didnt charge for bags, but they really should have done! I had one guy who bought a bottle of coke..
Me: That's ... however much. Would you like a bag?
SC: Do I have to pay for it?
Me: No, it's free.
SC: Then yeah, I'll have one...
For a bottle of coke?!?!? Why don't you just set the planet ablaze now!
Struggling to think of many more prime examples... But there's the old not understanding/reading sales tickets.
OH and wanting to pay with points from the loyalty card system AND cash. The company didnt allow this, but you always got people coming in to do it. And you had to explain.. and you always got. "Last time I came in they let me".. Now I'd been there over 2 years and it had ALWAYS been that way since then. So no lady, I dont think you did.
Now I can see this creates problems for customers, and is something that corporate would need to look at, but they obviously do it for a reason, other than causing more problems for cashiers! ... I hope..
That's about all I can think of, I hope my interview goes well... or do I?
Hmmm
Sorry if it's a bit ranty!
to 
!
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