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Today was a special kind of hell. While busy generally makes the day go by faster, it doesn't help when people decide to act like 5 year olds asking me every few minutes if their stuff is done yet. SC#1 started the shens by bothering us for an hour, showing up at least 45 minutes before her stuff was promised. When the pharmacist finally gets to it, she proceeds to pile a rather large grocery order onto the counter. Normally I wouldn't take so much, but I didn't want anymore shit from her and just wanted her gone as fast as I could manage it. Finally got rid of her and up comes SC#2, whom we'll just call Asshole for reasons soon to be obvious. He glances at the EZ-pay sign and said that "If this area is only for prescriptions, I should tell people like her that!" EZ-pay says 'prescriptions only' because it's a way to connect your credit or debit account to your scripts so you can send other people to pick them up more easily. It doesn't mean I can't ring other items at the register. I told him I only waited on SC1 because she'd been there for over an hour waiting.
"So have I!"
Strike one: lying to me. You JUST got in line as I was starting to wait on her, and it has not been anywhere near one hour.
On top of that, his rxs weren't ready yet and he got even madder and wouldn't hear my explanation that we'd been extremely busy and were a little behind due to being a person short. He came back a few minutes later to see if his stuff was ready, and the pharmacist was finishing two of the meds and getting started on the final one, which was a schedule II narcotic drug and therefore needed extra care and paperwork. For CII drugs, we require to see the state issued photo ID, usually a driver's license or ID card. We write down the ID number of the person picking up, the RX number, in a notebook, and have them sign. Asshole hands me some sort of government agency ID that only had the something like "WTC" or "FTC", I can't remember which, on it, and his photo. I showed the pharmacy manager and he said I couldn't use it.
Asshole: "You HAVE to take that. It's government issued. It's the law!"
PM: "I can't take that, there's no number on it. I'll have nothing to enter into the system."
A: "You have to! It's a PHOTO ID!"
PM: "I can't use that."
A: "You HAVE to, it's legal you dummies, I don't believe this."
PM: "I won't use it."
Note that PM is one of those people who, if he were anymore calm and laid back, he'd be dead. It takes a whole lot to get him really upset and we generally enjoy watching SC's grow infuriated by his calmness, and this was no different. He doesn't raise his voice, he doesn't get an attitude.
Asshole then reaches into his pocket to hand me . . . his driver's license. #$&#*%~!!!! You belligerent old fucker why didn't you just give me that in the first place?! He then went on to tell me how he's going to write a formal complaint against the pharmacy, doing his best through the whole transaction to try and get a rise out of me. Then he asked "Who is the manager of this place?"
Me: "Oh, that would be Mr. Pharmacy Manager, he's right over there at the last dropoff window if you'd like to speak with him."
The look on this guy's face when he realized he'd been berating and arguing with the manager the whole time was priceless. He still went over there and repeated their conversation from earlier, and told him he was filing a complaint with corporate against us. PM told him he was welcome to do so, but that he still would not ever accept anything but an ID with a number. Asshole left, looking a bit defeated. I don't doubt he'll write the letter, but there's not much can be done about it. Pharmacy is a whole different branch of the company, even if we're in the same building as the rest of the store, so what PM says pretty much goes, and I know he'll be backed if anything gets made of it.
All in all though, it was a pretty thin line between
and 
Laughing was much more fun though.
"So have I!"
Strike one: lying to me. You JUST got in line as I was starting to wait on her, and it has not been anywhere near one hour.
On top of that, his rxs weren't ready yet and he got even madder and wouldn't hear my explanation that we'd been extremely busy and were a little behind due to being a person short. He came back a few minutes later to see if his stuff was ready, and the pharmacist was finishing two of the meds and getting started on the final one, which was a schedule II narcotic drug and therefore needed extra care and paperwork. For CII drugs, we require to see the state issued photo ID, usually a driver's license or ID card. We write down the ID number of the person picking up, the RX number, in a notebook, and have them sign. Asshole hands me some sort of government agency ID that only had the something like "WTC" or "FTC", I can't remember which, on it, and his photo. I showed the pharmacy manager and he said I couldn't use it.
Asshole: "You HAVE to take that. It's government issued. It's the law!"
PM: "I can't take that, there's no number on it. I'll have nothing to enter into the system."
A: "You have to! It's a PHOTO ID!"
PM: "I can't use that."
A: "You HAVE to, it's legal you dummies, I don't believe this."
PM: "I won't use it."
Note that PM is one of those people who, if he were anymore calm and laid back, he'd be dead. It takes a whole lot to get him really upset and we generally enjoy watching SC's grow infuriated by his calmness, and this was no different. He doesn't raise his voice, he doesn't get an attitude.
Asshole then reaches into his pocket to hand me . . . his driver's license. #$&#*%~!!!! You belligerent old fucker why didn't you just give me that in the first place?! He then went on to tell me how he's going to write a formal complaint against the pharmacy, doing his best through the whole transaction to try and get a rise out of me. Then he asked "Who is the manager of this place?"
Me: "Oh, that would be Mr. Pharmacy Manager, he's right over there at the last dropoff window if you'd like to speak with him."
The look on this guy's face when he realized he'd been berating and arguing with the manager the whole time was priceless. He still went over there and repeated their conversation from earlier, and told him he was filing a complaint with corporate against us. PM told him he was welcome to do so, but that he still would not ever accept anything but an ID with a number. Asshole left, looking a bit defeated. I don't doubt he'll write the letter, but there's not much can be done about it. Pharmacy is a whole different branch of the company, even if we're in the same building as the rest of the store, so what PM says pretty much goes, and I know he'll be backed if anything gets made of it.
All in all though, it was a pretty thin line between
and Laughing was much more fun though.
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