WHAT did you just say?

[Imogene]

Holy crap, I was standing near the front end manager yesterday, just hanging around straightening, and I notice him talking to a couple of little girls, like he is wont to do... he loves to give kids sheets of stickers...
And then, he says absolutely the wrong thing in my hearing range...
"I've got something in my pocket you might like."

I walk back to UScan to help a customer, and he follows me after a moment, and I ask him if he realized what he said?
FEM: "No...?"
"You said, 'I've got something in my pocket you might like'..."
FEM: "Oh, that's just wrong..."
"I agree..."

As to the customer side of saying exactly the wrong thing:
I had a guy give me six coupons for his purchase... I scan them, and his total drops to $9... he goes berserk, basically.
"Why isn't it free?"
I look at the coupons, and somehow miss that two of them are just $1 off coupons, and call FEM over to help, he points out the two coupons, I tell the customer, customer gets pissed, but pays anyway, and only after the transaction is finished does he start to question it, and decides he wants to return those two items... I point him at guest services, since I can't do returns... guy goes over, and comes back, yelling about his coupons.
"I want my coupons back!"
J: "You've already used them... you can't take them back..."
"Oh, yes, I can..."
J: "Oh, no, you can't..." but, to get him off my case, I grabbed those two, which were already signed and dated, so, we couldn't reissue them anyway... and took them to guest services myself, and gave her a quick overview of what was going on... then went back to helping customers... and he followed me back again. "Where's my receipt?"
J: "I don't know, I never touched it...?"
"I don't have it, where's my receipt?"
J: "I NEVER TOUCHED your receipt! I only pointed at it, is it in your bags somewhere?"
"No! Can you tell her that I had a receipt?"
J: Well, you don't have a receipt now, do you? "..."
"Why won't you give me my receipt?"
J: "Because I DON'T HAVE YOUR RECEIPT!" Yes, I blew up at him, I'm sorry, but being accused of theft is one of my berserk buttons...
He then suddenly 'found' his receipt... and guest services helped him, and I saw later that the guy who helped him took copies of the coupons to keep in our system... well... yeah, screw him...

[chainedbarista]

yes, things in your pocket or van are not child safe.

as for coupon kook, wtf, dude; check your damn bags first, asshole. being accused of stealing is a hot button for me too.

[Ben_Who]

There's an aging windowless black Chevy van owned by someone on my street. I don't know what they use it for, but I've started calling it the "candy van."

I blame the media.

Love, Who?

[bainsidhe]

Being accused of theft always steamed me too, but somehow I was good at not letting it show. Usually it involved a customer panicking because they couldn't find their credit card, which I never touch (the customer swipes their own card). So go ahead and accuse me while you hunt for your card. I have cameras on my side.

[Jester]

The dude was an ass clown, to be sure. But he did have one valid point. If he returned the two items he was purchasing with the dollar off coupons, he really should get those coupons back, since he is returning the items immediately, basically asking the store to void the whole transaction as if it didn't happen.

Now, do I have any problem with him getting screwed out of those coupons? Not a one. Dude's a douche, and I am sure the employees that dealt with him, Juwl included, probably wished they could void HIM, and pretend HE didn't happen.

[Jay 2K Winger]

If the customer is returning an item that he got coupons off from, he may not get the same coupons back. I know that when I worked at the wholesale club, if a customer returned an item at the service desk, they did not get their coupons back from me.

It may depend on the store.

[lineswine]

Your FEM....was he "just pleased to see them"?