whiny bitch

[vacation_rentals_suck]

Guest: Dave, I am pissed and yes I am going to take it out on you and right now, I dont give a shit if you like it or not because this is my fuckin vacation. I booked with a girl there who assured me I would be happy here. I'm not

Me: whats the problem?

Guest: dont get sarcastic with me......I dont like the setting. The ambiance of the beach is nowhere near suitable and I am just not happy here. Now what are you going to do about this?

Me: I can let you move to another property

Guest: no, another property wont do.....I dont like this area at all. There are too many trees and the beach is just not up to par

Me: well I can let you talk to a manager

Guest: No, YOU are going to handle this. I am not letting you pass the buck here. YOU will talk to a manager and you WILL resolve this to MY satisfaction or I will call a lawyer

I talk to the manager

Me: the manager says if you are unhappy, we can refund your money

Guest: thats not acceptable, Dave

Me: well ma'am, I dont know what you'd like us to do

Guest: well thats your problem, not mine

Me: what do we need to do to satisfy you?

Guest: you figure it out....this is MY vacation.....I am not accepting a refund just so you can be done with me....no, you are going to address this

Me: ma'am, I am trying to but you wont tell me what we can do to make it right

Guest: you know what, just forget it

she calls back and gets my sweet coworker who she thought was so wonderful and told her what a jerk I was.....apparently, what she wanted was someone to hear how unhappy she was and offer their condolences. She wanted no money back....only some heartfelt sympathy for all she had been through and she ended up staying even though she hated it.

[South Texan]

.....apparently, what she wanted was someone to hear how unhappy she was and offer their condolences.

Then she would have complained that the condolences were not sincere enough.

You do get more than your fair share of the spoiled types, don't you?

[Gravekeeper]

she calls back and gets my sweet coworker who she thought was so wonderful and told her what a jerk I was.....apparently, what she wanted was someone to hear how unhappy she was and offer their condolences.

That hasn't worked on me since at least 2001. -.-

[JustaCashier]

Should have had two or three guys fire up chainsaws near her window, (preferably bedroom window, 5:30 am) and when she screamed out the window to them/rang you wondering was going on, simply replied that they were clearing out some of those trees, to make her experience more to her liking.


Mike

[Thuringwethyl]

Ye gods another post from vcs. Your customers....just....argh.... *goes off to find blood pressure medication*

[Marmalady]

what she wanted was someone to hear how unhappy she was and offer their condolences

Maybe, along with your telephone number, you should print a disclaimer:

"Don't call this number with a problem unless you want me to provide a solution. That's what I do. Sympathy is what your girlfriends are for."

[HappyFun Ball]

Sounds like one of those people who bitch to get attention or sympathy.

[ExRetailDrone]

Ugh, I hate people like that. They need to realize that CSRs have a job to do, they're not there to befriend whiny idiots like that.

[MoonCat]

What a pain in the butt. If all she wanted was someone to listen to her complaints and offer sympathy, why couldn't she come out and say so? You're not a mindreader. Not that you'd want to read her mind anyway, as all you'd get is a bunch of static.

[XCashier]

...apparently, what she wanted was someone to hear how unhappy she was and offer their condolences. She wanted no money back....only some heartfelt sympathy for all she had been through and she ended up staying even though she hated it.

Bloody Drama Queen. I hate people like that. Just come out and say what you want, don't make people guess and don't be a spoiled brat!

Sorry you had to deal with that idiot. Apparently, you're also required to have ESP at this job...!

[taxguykarl]

apparently, what she wanted was someone to hear how unhappy she was and offer their condolences. She wanted no money back....only some heartfelt sympathy for all she had been through and she ended up staying even though she hated it.

Just sympathy--no refund Just when you thought you've seen it all
OTOH this is one of the less unreasonable ones that VRS has dealt with--most of the others would have taken the refund.

[lineswine]

Offer her a complimentary cheeseboard, to go with her huge whine.

[Tito]

Ugh, I hate people like that. They need to realize that CSRs have a job to do, they're not there to befriend whiny idiots like that.

Exactly! Where I work, I have to fill in on the switchboard. Some people insist on calling in & telling their whole life story. Most will stop after I inform them that I'm just the operator, let me transfer them to someone who will help them, but there are an occasional few that still insist on going on & on. You want a shoulder to cry on? Call one of your friends or a psychiatrist. I'm neither one of them, so shut up & tell me who you want to speak to!

[RavenStarr]

Me: what do we need to do to satisfy you?

.

Now would you have really wanted her to answer that question.

[Jester]

Me: well ma'am, I dont know what you'd like us to do
Me: what do we need to do to satisfy you?

Dave, I'm disappointed. I thought you were better than this.

Clearly what you needed to do to satisfy this woman was simply make her happy, improve the setting, reduce the number of trees, bring the beach up to par, and make the ambiance of the beach suitable to her tastes...all without any input from her.

Seriously, Dave, if this is how you treat your guests, I don't know that I can ever stay at your property.

Some people insist on...telling their whole life story.

Welcome to the fun-filled world of bartending!