Well this SC didn't use those words but that would be his demand in a practical sense.
I took a call from this individual. He asked if his refund check was ready. I pulled his file and gave a reply that was not to his liking (specifically "Not yet, sorry.")
He then asked, "Well when the fuck will it arrive?" [sidenote: I could hear small children in the background]
With the information from his file, I punch up his information on the IRS's Dude Where's My Refund page. It showed that his refund will be arriving in two more weeks [Sidenote: The IRS has been noticeably slower than normal this year--this is the first time I can recall ever waiting more than 10 day for an electronically-filed return.] I relayed this news.
TGK: I just checked with the IRS, your refund will be transferred on [DATE].
SC: Put your manager on now!
TGK: She left for the evening.
SC: I was told that my check would be there a week ago and now you assholes are saying two more weeks. What's the fucking problem?
TGK: We have no control over IRS scheduling, sir.
SC: I want a manager.
TGK: I can have her call you back--she's scheduled for 9-5 tomorrow.
SC: Whatever.[CLICK]
Seriously people! We can only guarantee the most accurate return based on the info you provide us. We sure as hell can't guarantee when you'll get your money.
I took a call from this individual. He asked if his refund check was ready. I pulled his file and gave a reply that was not to his liking (specifically "Not yet, sorry.")
He then asked, "Well when the fuck will it arrive?" [sidenote: I could hear small children in the background]
With the information from his file, I punch up his information on the IRS's Dude Where's My Refund page. It showed that his refund will be arriving in two more weeks [Sidenote: The IRS has been noticeably slower than normal this year--this is the first time I can recall ever waiting more than 10 day for an electronically-filed return.] I relayed this news.
TGK: I just checked with the IRS, your refund will be transferred on [DATE].
SC: Put your manager on now!
TGK: She left for the evening.
SC: I was told that my check would be there a week ago and now you assholes are saying two more weeks. What's the fucking problem?
TGK: We have no control over IRS scheduling, sir.
SC: I want a manager.
TGK: I can have her call you back--she's scheduled for 9-5 tomorrow.
SC: Whatever.[CLICK]
Seriously people! We can only guarantee the most accurate return based on the info you provide us. We sure as hell can't guarantee when you'll get your money.






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