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I want your manager to overrule the IRS

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  • I want your manager to overrule the IRS

    Well this SC didn't use those words but that would be his demand in a practical sense.

    I took a call from this individual. He asked if his refund check was ready. I pulled his file and gave a reply that was not to his liking (specifically "Not yet, sorry.")

    He then asked, "Well when the fuck will it arrive?" [sidenote: I could hear small children in the background]

    With the information from his file, I punch up his information on the IRS's Dude Where's My Refund page. It showed that his refund will be arriving in two more weeks [Sidenote: The IRS has been noticeably slower than normal this year--this is the first time I can recall ever waiting more than 10 day for an electronically-filed return.] I relayed this news.

    TGK: I just checked with the IRS, your refund will be transferred on [DATE].
    SC: Put your manager on now!
    TGK: She left for the evening.
    SC: I was told that my check would be there a week ago and now you assholes are saying two more weeks. What's the fucking problem?
    TGK: We have no control over IRS scheduling, sir.
    SC: I want a manager.
    TGK: I can have her call you back--she's scheduled for 9-5 tomorrow.
    SC: Whatever.[CLICK]

    Seriously people! We can only guarantee the most accurate return based on the info you provide us. We sure as hell can't guarantee when you'll get your money.
    I'm trying to see things from your point of view, but I can't get my head that far up my keister!

    Who is John Galt?
    -Ayn Rand, Atlas Shrugged

  • #2
    I hear it's because of the tax code changes this year. I imagine their budget was cut, as well.

    Comment


    • #3
      Hmmm... I wonder if this guy tries to get sales tax taken off his purchases, too?

      Comment


      • #4
        He must have some complicated 'chit going on with his 1040 this year, hence the delay

        I got my refund via efile through turbo tax in like not even a week


        On the sales tax comment ive had a few SC's get all crazy about it, some demanding that they feel they shouldn't pay, to which my comment is 'well you'll have to talk to the state government about that' . . . really we all pay taxes, sales tax included so the workings of government and so on can work, no matter how slow it maybe sometimes D:
        "This job would be great if it wasn't for the f***** customers." - Randell 'Clerks'

        Comment


        • #5
          I was told 8-15 days, and it was 8 days, however..the OP is exactly correct. The IRS, being a government entity, can take as long as it dang well pleases. Any number of things can hold it up. Your name, filing date, how many people are checking things at the IRS..student loans..the list is near endless. Just like most businesses..when you owe them money they want it NOW..when they owe you money..you'll get it when they feel dang good and ready.
          Engaged to the amazing Marmalady. She is my Silver Dragon, shining as bright as the sun. I her Black Dragon (though good honestly), dark as night..fierce and strong.

          Comment


          • #6
            Quoth Mytical View Post
            The IRS, being a government entity, can take as long as it dang well pleases. Any number of things can hold it up. Your name, filing date, how many people are checking things at the IRS..student loans..the list is near endless.
            I pulled his file and noticed that he was declined for the overnight loan. That suggests that he might not have been entirely forthcoming with the standard questions about tax, student and child support debts...all our fault of course.
            I'm trying to see things from your point of view, but I can't get my head that far up my keister!

            Who is John Galt?
            -Ayn Rand, Atlas Shrugged

            Comment


            • #7
              Quoth taxguykarl View Post
              I pulled his file and noticed that he was declined for the overnight loan. That suggests that he might not have been entirely forthcoming with the standard questions about tax, student and child support debts...all our fault of course.
              More then likely he 'forgot' a few things, but even if not..exactly what did he expect a tax place to do? Go up to the IRS, and demand his money? I'm sure THAT would have went over well. Oh wait, they think we control the weather, have an endless supply of things in 'the back room', can snap our fingers and make the electricity come on (among other things)..so why not have power over the IRS....
              Engaged to the amazing Marmalady. She is my Silver Dragon, shining as bright as the sun. I her Black Dragon (though good honestly), dark as night..fierce and strong.

              Comment


              • #8
                Part of the reason why I try my best to make my tax refund as low as possible. I'd rather get my money spaced out evenly between 26 paychecks than have to worry about how long the IRS will take to give it back.

                Comment


                • #9
                  I actually go to some effort to have to pay the IRS in April. (A small amount, at least.) Why give money over the year to the IRS, who do NOT pay interest, when I can have it in a bank account that does?

                  Doesn't always work, but I try.

                  Comment


                  • #10
                    Quoth ravevolution View Post
                    He must have some complicated 'chit going on with his 1040 this year, hence the delay

                    I got my refund via efile through turbo tax in like not even a week

                    I e-filed my 1040 EZ on Jan. 27 and got my refund deposited into my bank account exactly one week later. But then I'm single and have no dependents, so my return is simple (and free filing is a plus as well.)

                    I think the delay is due to the tax code change and it mainly affects those who are using 1040 or 1040-A forms and are claiming dependents.
                    Human Resources - the adult version of "I'm telling Mom." - Agent Anthony "Tony" DiNozzo (NCIS)

                    Comment


                    • #11
                      Quoth DGoddessChardonnay View Post
                      I think the delay is due to the tax code change and it mainly affects those who are using 1040 or 1040-A forms and are claiming dependents.
                      I believe it's something like that. We claim my son, and also mortgage interest and property taxes.

                      When we got ours done, we were told that some regulations were changing, and there would be a delay in getting our refund. We finally got it yesterday. Normally we would have had it a week or two sooner.
                      Sometimes life is altered.
                      Break from the ropes your hands are tied.
                      Uneasy with confrontation.
                      Won't turn out right. Can't turn out right

                      Comment


                      • #12
                        Given when he filed, yes there probably was a delay in processing. Feb14th was the first day we could start accepting tax returns that itemized, had student loan interest and a few other things. The processing stuff had already been written with the idea in mind some of the Bush tax cuts would not be renewed. Except they were and because it took so long for Congress to decide they were going to be renewed, the entire acceptance portion for them had to be re-written so the returns wouldn't be rejected. Course it could have any number of other things that could cause the delay for him.

                        And if you wouldn't grant that rapid refund well, I suspect there probably is an issue with him owing something else. Or what will really make his day is we'll only release the portion of his refund that he was due without the EIC and send him a letter that says 'Hey buddy, you got to prove you can claim these kids before we'll release your EIC to you.' He'll love that.
                        "I try to take reality one day at time, but sometimes several days attack me at once."

                        Comment


                        • #13
                          Quoth Sleepwalker View Post
                          Hmmm... I wonder if this guy tries to get sales tax taken off his purchases, too?
                          Wouldn't surprise me. Seen it before. Just this past Wednesday, actually.

                          "The Customer Is Always Right...But The Bartender Decides Who Is
                          Still A Customer."

                          Comment


                          • #14
                            I got my taxes done around Jan 26-ish, got them two weeks later. Then again I don't have an overly complicated return, I spent more time worrying about the wait to get the taxes done then I did about when I was going to get the checks.

                            Seriously, it's the IRS -- I'd hate to think of how the SC would've reacted when he got it done around or on the deadline. o.o
                            Eh, one day I'll have something useful here. Until then, have a cookie or two.

                            Comment


                            • #15
                              Quoth Android Kaeli View Post
                              Seriously, it's the IRS -- I'd hate to think of how the SC would've reacted when he got it done around or on the deadline. o.o
                              All I know about that is that I would not have deal with him.
                              I'm trying to see things from your point of view, but I can't get my head that far up my keister!

                              Who is John Galt?
                              -Ayn Rand, Atlas Shrugged

                              Comment

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