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Why would you inconvenience yourself just to make our job harder?
This story's from back in January, every retail worker's favorite month (that last part was dripping in sarcasm, just to reassure you all).
When stuff in our store goes on sale, we have to input it into the cash register manually, which makes after-Christmas sales a bit of a challenge. Luckily, this took place while everything was 50% off, so what we would do is tell customers we were going to ring up all of their Christmas items and take the 50% off the whole transaction at the end. The response would be half and half - half of the customers would say great, okay. Half of them would look at us with blank expressions before they figured it out and said okay, or just pretended to figure it out and just assumed we knew what we were doing (which we did).
When my one CW and I are at the register, we pride ourselves on how fast we go through the lines, but one particular day, I notice she takes an unusual amount of time with a customer (who has that lemon-sucking face that just screams SC, from a mile away) and I ask her during a lull what happened.
She explained to the customer that she would ring up her 30-odd Christmas items and then take 50% off the whole transaction. The lemon-faced SC was livid. She asked her to go back (because my CW had already made headway into the transaction) and take the 50% off each item she was purchasing. CW assured her that the result would be exactly the same price and would take less time.
SC insisted - and I mean INSISTED - that CW take the 50% off each item individually (about 30-ish ornaments, candles, and sundry), and took the further step of insisting that she void the transaction she'd been ringing up and start over.
WHY THE CRAP WOULD YOU DO THIS?!?!?! This is actually worse for the customer, for numerous reasons:
1) CW is more prone to error (it happens) and could miss taking the discount off of an item. Transaction discounts ensure it gets taken off of all of them, all at once.
2) This transaction would take at least 10 times as long to ring up, wasting SC's, and CW's, time.
3) SC's receipt will be ten miles long, and much harder to read.
4) Everything is final sale and can't be returned anyway, so why does she need the receipt to list everything out like that?
and 5) IT MAKES NO EARTHLY SENSE!
Why fight my CW on this and be such a bitch about something that is not in any way beneficial to you, and is in fact everything that is not beneficial to you? There's a line about to head out the door, and you decide to waste everyone's time - including your own - just to have your own ill-advised, senseless way?
If someone can explain why this would make sense, I'm welcome to suggestions. Not going to lie, though - I'll probably still be angry about it. And it wasn't even at my register, which might tell you how burnt out I am by SCs at my job.
When stuff in our store goes on sale, we have to input it into the cash register manually, which makes after-Christmas sales a bit of a challenge. Luckily, this took place while everything was 50% off, so what we would do is tell customers we were going to ring up all of their Christmas items and take the 50% off the whole transaction at the end. The response would be half and half - half of the customers would say great, okay. Half of them would look at us with blank expressions before they figured it out and said okay, or just pretended to figure it out and just assumed we knew what we were doing (which we did).
When my one CW and I are at the register, we pride ourselves on how fast we go through the lines, but one particular day, I notice she takes an unusual amount of time with a customer (who has that lemon-sucking face that just screams SC, from a mile away) and I ask her during a lull what happened.
She explained to the customer that she would ring up her 30-odd Christmas items and then take 50% off the whole transaction. The lemon-faced SC was livid. She asked her to go back (because my CW had already made headway into the transaction) and take the 50% off each item she was purchasing. CW assured her that the result would be exactly the same price and would take less time.
SC insisted - and I mean INSISTED - that CW take the 50% off each item individually (about 30-ish ornaments, candles, and sundry), and took the further step of insisting that she void the transaction she'd been ringing up and start over.
WHY THE CRAP WOULD YOU DO THIS?!?!?! This is actually worse for the customer, for numerous reasons:
1) CW is more prone to error (it happens) and could miss taking the discount off of an item. Transaction discounts ensure it gets taken off of all of them, all at once.
2) This transaction would take at least 10 times as long to ring up, wasting SC's, and CW's, time.
3) SC's receipt will be ten miles long, and much harder to read.
4) Everything is final sale and can't be returned anyway, so why does she need the receipt to list everything out like that?
and 5) IT MAKES NO EARTHLY SENSE!
Why fight my CW on this and be such a bitch about something that is not in any way beneficial to you, and is in fact everything that is not beneficial to you? There's a line about to head out the door, and you decide to waste everyone's time - including your own - just to have your own ill-advised, senseless way?
If someone can explain why this would make sense, I'm welcome to suggestions. Not going to lie, though - I'll probably still be angry about it. And it wasn't even at my register, which might tell you how burnt out I am by SCs at my job.
That's why she wanted the final and discounted price for each item shown as she went along.
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