Guest: Dave, you are the 3rd person I have talked to and I AM PISSED. I called earlier because I was sitting on the beach (it was 74 degrees here today in case you were wondering) and I saw employees wearing shorts and flip flops and one guy looked like he was wearing a bathing suit. The other didnt even have his shirt tucked in. They are at work and they are here to serve. They brought us our drinks but I just felt like they were too casual for employees of a world class resort. They need to have a more serious work attitude. The first girl I talked to laughed at me and the second girl I could tell just did not care.
Me: well ma'am, I am not sure what exactly it is you'd like us to do for you
Guest: I'd like a reduction in my rate
Me: because the guys on the beach were wearing shorts and flip flops?
Guest: I dont pay good money for them to wear shorts and flip flops....for the money I paid, they should be dressed like they are ready to serve
Me: well I can let you talk to a manger
Guest: so you have washed your hands of me?
Me: well I cant approve giving you money back because you didnt like the way our employees were dressed...I'm sorry
Guest: you dont care either, do you?
Me: let me get that manager for you
The manager denied her request for a rate reduction at first but eventually agreed to knock off $50. The guest felt "insulted", cried and said it's the worst vacation she has ever had and she is going to make sure everyone knows it
Me: well ma'am, I am not sure what exactly it is you'd like us to do for you
Guest: I'd like a reduction in my rate
Me: because the guys on the beach were wearing shorts and flip flops?
Guest: I dont pay good money for them to wear shorts and flip flops....for the money I paid, they should be dressed like they are ready to serve
Me: well I can let you talk to a manger
Guest: so you have washed your hands of me?
Me: well I cant approve giving you money back because you didnt like the way our employees were dressed...I'm sorry
Guest: you dont care either, do you?
Me: let me get that manager for you
The manager denied her request for a rate reduction at first but eventually agreed to knock off $50. The guest felt "insulted", cried and said it's the worst vacation she has ever had and she is going to make sure everyone knows it

He is my Black Dragon (and yes, a good one) strong, protective, the guardian. I am his Silver Dragon, always by his side, shining for him, cherishing him.
every time.


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