Movie System Down

[jedikuonji]

So our movie system isn't working properly. It happens. Usually a guest who can't get a movie to work will get some kind of minor compensation (10% off, maybe some snacks from the restaurant, etc) and everything is good to go.

Not tonight.

Right now we have a guest who is furious that she can't pay the 10 or 11 dollars to watch a movie that's probably been out for rental for months already. She claims she'll never stay at our hotel brand again and is getting online on her laptop to cancel all her future reservations.

I hope she's telling the truth.

Part of me wonders why she wants to pay hotel rental prices when there's a redbox less than 2 blocks away and she could hook her computer right up to the tv. We could even provide cables. Heck, we could drive her to the redbox. I think the desk staff might have tried harder to offer alternatives if she had let them talk for more than half a second during her ranting about our horrible service and awful hotel chain.

I don't think I could ever be that upset about not being able to be ridiculously overcharged for a crappy movie service.

[barainga]

Just a complainer. Nothing short of sepuku will make them happy.

[Solumina]

Bah sepuku could get your icky blood on them, then they would have something new to complain about.

[Raveni]

Redbox would show up as a seperate charge on her credit card. Most likely, the movie purchase would be itemized on her reciept, but not listed seperately on her credit card statement.

Thus, if she wants to rent porn without hubby/mommy knowing, she'll have to pay the hotel rate.

[Grape The Cat]

I 'm sure if it didi work she'd complain about the price.