This gray haired woman came into the sandwich shop yesterday and ordered two sandwiches.
First she started asking me questions about what was considered "white cheese" what was considered yellow cheese.
I am not familiar with yellow cheese, most cheese I know of is either white or orange, but she kept insisting on getting this mythical yellow cheese we don't have. Finally I managed to make her understand what kind of a cheese we do offer and she picked one.
Then she ordered a cold cut sandwich and wanted me to make it "just like the picture" (SC-ism number 2). As anyone with common sense knows, no real sandwich looks as neat and tidy as the fancy picture on the menu board.
She refused to tell me exactly what she wanted saying only "make it like the picture". So I spend a few moments carefully studying the picture to try and determine exactly what ingredients it shows. She gets noticeably impatient with me.
I do manage to get the sandwiches done, only to find out she wants two more sandwiches.
I start making them, but it was apparent she was getting pissed at me quickly. She was getting pissed because I kept asking her to repeat herself. I kept asking her to repeat herself because she was speaking in a very quiet voice. I have a loud oven behind me. Despite the fact it was clear I was having difficulty hearing her, she did not make any attempt to speak more loudly or clearly as most customers would have. She continued talking regularly and I continued to have to ask her to repeat herself, further frustrating both of us.
She asked for a turkey and roast beef, which we don't actually have, but I figure I can make it as a modified club sandwich and everyone is happy. I put the roast beef on, then I put ham on out of habit (which goes on a usual club sandwich). At this point she asked somewhat rudely "what are you doing?". Realizing my mistake, I removed the ham but before I could do anything else, she turned to my manager and said "Can you finish helping me please?" as if I were the most useless incompetent buffoon on the planet.
I immediately went in the back and sent my wife a message saying I wanted to knock this woman's teeth out. Grrrrrrrrrrrrrrrrr.
Look lady, first of all, you need a better understanding of different types of cheese. Secondly, telling someone behind a food service counter to "make it like the picture" is a surefire way to aggravate that person instantly. Thirdly, why the hell didn't you speak up or make some attempt at communicating with me more effectively??? Ordering a sandwich should NOT be a complicated process!
First she started asking me questions about what was considered "white cheese" what was considered yellow cheese.

I am not familiar with yellow cheese, most cheese I know of is either white or orange, but she kept insisting on getting this mythical yellow cheese we don't have. Finally I managed to make her understand what kind of a cheese we do offer and she picked one.
Then she ordered a cold cut sandwich and wanted me to make it "just like the picture" (SC-ism number 2). As anyone with common sense knows, no real sandwich looks as neat and tidy as the fancy picture on the menu board.
She refused to tell me exactly what she wanted saying only "make it like the picture". So I spend a few moments carefully studying the picture to try and determine exactly what ingredients it shows. She gets noticeably impatient with me.
I do manage to get the sandwiches done, only to find out she wants two more sandwiches.
I start making them, but it was apparent she was getting pissed at me quickly. She was getting pissed because I kept asking her to repeat herself. I kept asking her to repeat herself because she was speaking in a very quiet voice. I have a loud oven behind me. Despite the fact it was clear I was having difficulty hearing her, she did not make any attempt to speak more loudly or clearly as most customers would have. She continued talking regularly and I continued to have to ask her to repeat herself, further frustrating both of us.
She asked for a turkey and roast beef, which we don't actually have, but I figure I can make it as a modified club sandwich and everyone is happy. I put the roast beef on, then I put ham on out of habit (which goes on a usual club sandwich). At this point she asked somewhat rudely "what are you doing?". Realizing my mistake, I removed the ham but before I could do anything else, she turned to my manager and said "Can you finish helping me please?" as if I were the most useless incompetent buffoon on the planet.
I immediately went in the back and sent my wife a message saying I wanted to knock this woman's teeth out. Grrrrrrrrrrrrrrrrr.

Look lady, first of all, you need a better understanding of different types of cheese. Secondly, telling someone behind a food service counter to "make it like the picture" is a surefire way to aggravate that person instantly. Thirdly, why the hell didn't you speak up or make some attempt at communicating with me more effectively??? Ordering a sandwich should NOT be a complicated process!



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