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Combine three SCs into one and you get...this *sigh*

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  • Combine three SCs into one and you get...this *sigh*

    This gray haired woman came into the sandwich shop yesterday and ordered two sandwiches.

    First she started asking me questions about what was considered "white cheese" what was considered yellow cheese.

    I am not familiar with yellow cheese, most cheese I know of is either white or orange, but she kept insisting on getting this mythical yellow cheese we don't have. Finally I managed to make her understand what kind of a cheese we do offer and she picked one.

    Then she ordered a cold cut sandwich and wanted me to make it "just like the picture" (SC-ism number 2). As anyone with common sense knows, no real sandwich looks as neat and tidy as the fancy picture on the menu board.

    She refused to tell me exactly what she wanted saying only "make it like the picture". So I spend a few moments carefully studying the picture to try and determine exactly what ingredients it shows. She gets noticeably impatient with me.

    I do manage to get the sandwiches done, only to find out she wants two more sandwiches.

    I start making them, but it was apparent she was getting pissed at me quickly. She was getting pissed because I kept asking her to repeat herself. I kept asking her to repeat herself because she was speaking in a very quiet voice. I have a loud oven behind me. Despite the fact it was clear I was having difficulty hearing her, she did not make any attempt to speak more loudly or clearly as most customers would have. She continued talking regularly and I continued to have to ask her to repeat herself, further frustrating both of us.

    She asked for a turkey and roast beef, which we don't actually have, but I figure I can make it as a modified club sandwich and everyone is happy. I put the roast beef on, then I put ham on out of habit (which goes on a usual club sandwich). At this point she asked somewhat rudely "what are you doing?". Realizing my mistake, I removed the ham but before I could do anything else, she turned to my manager and said "Can you finish helping me please?" as if I were the most useless incompetent buffoon on the planet.

    I immediately went in the back and sent my wife a message saying I wanted to knock this woman's teeth out. Grrrrrrrrrrrrrrrrr.

    Look lady, first of all, you need a better understanding of different types of cheese. Secondly, telling someone behind a food service counter to "make it like the picture" is a surefire way to aggravate that person instantly. Thirdly, why the hell didn't you speak up or make some attempt at communicating with me more effectively??? Ordering a sandwich should NOT be a complicated process!
    "If we refund your money, give you a free replacement and shoot the manager, then will you be happy?" - sign seen in a restaurant

  • #2
    Biggest suck trait of any SC. . . lack of patience with the smidgen of anal retentiveness >.<
    "This job would be great if it wasn't for the f***** customers." - Randell 'Clerks'

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    • #3
      well, if they really wanted it to look like the picture, it would be inedible. My Pops has a friend that used to be in the food photography business - the stuff they did to food to make it look so droolworthy in the pics normally rendered it inedible
      The report button - not just for decoration

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      • #4
        I think "yellow cheese" is just white cheese with coloring added, for Americans who assume white cheese isn't American enough.

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        • #5
          Quoth CrazedClerkthe2nd View Post
          Then she ordered a cold cut sandwich and wanted me to make it "just like the picture"
          *makes copy of picture, hands to SC*

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          • #6
            Quoth iradney View Post
            well, if they really wanted it to look like the picture, it would be inedible. My Pops has a friend that used to be in the food photography business - the stuff they did to food to make it look so droolworthy in the pics normally rendered it inedible
            I read an article on that a long time ago. I think it was in one of those kids magazines.

            Toothpicks to hold sandwich type things together (burgers, etc)
            Cornstarch glop instead of milk
            Extra large hamburgers so you can SEE them
            Painted on grill marks
            Seeds individually glued onto bread

            While it didn't turn me off of whatever is advertised, it did give me a healthy perspective.

            On the note of Yellow Cheese. IIRC you work at the way of the sub (or Subdo). Isn't the only non-white cheese that grated mix? I'm always slightly confused when looking at the cheese there as I expect my American to be yellow/orange, after all, it isn't real food, why should it be coloured like real food? (not saying I don't like American 'cheese', just that I don't count it at natural) :P

            That said. Real cheese, from cows that eat grass, will often be yellow. Not bright yellow, or orange, but noticeably yellow.

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            • #7
              Quoth thansal View Post
              I read an article on that a long time ago. I think it was in one of those kids magazines.

              Toothpicks to hold sandwich type things together (burgers, etc)
              Cornstarch glop instead of milk
              Extra large hamburgers so you can SEE them
              Painted on grill marks
              Seeds individually glued onto bread
              Was that in 'Zillions'? That was a kids' consumer magazine. It had articles about banking and saving but also about product hype and how advertising works. I remember a bit with a picture of cereal in milk where the 'milk' was actually white glue.

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              • #8
                Quoth Can I Help Your A$$? View Post
                I think "yellow cheese" is just white cheese with coloring added, for Americans who assume white cheese isn't American enough.
                You mean like annatto? That's frequently the additive used to make cheese more yellow or orange than normal. Last I checked, it's the whole reason cheddar cheese isn't white like the rest.
                "Enough expository banter. It's time we fight like men. And ladies. And ladies who dress like men. For Gilgamesh...IT'S MORPHING TIME!"
                - Gilgamesh, Final Fantasy V

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                • #9
                  What we call "orange" is often called "yellow" in the food industry, from what I can tell. And there is a trucking company called "Yellow", you may have seen their trucks - sure looks orange to me!
                  When you start at zero, everything's progress.

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                  • #10
                    Quoth MoonCat View Post
                    What we call "orange" is often called "yellow" in the food industry, from what I can tell. And there is a trucking company called "Yellow", you may have seen their trucks - sure looks orange to me!
                    And like "red" and "white" grapes that are really purple and green?
                    "Enough expository banter. It's time we fight like men. And ladies. And ladies who dress like men. For Gilgamesh...IT'S MORPHING TIME!"
                    - Gilgamesh, Final Fantasy V

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                    • #11
                      Exactly. If I walked into a sandwich shop that didn't know what yellow cheese was, I wouldn't get all sucky about it... I'd just walk right back out the door.

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