Tweet
It’s been over fifteen years since I worked in customer service and I can’t say I miss it. Luckily the really sucky customers are burned into my brain so I can add a few stories to the site.
I’ll call this person CL for Check Lady.
It was a warm summer day and everything was right with the world. I was manning the photo register at Walgreen’s; taking photo orders, putting out new stock and occasionally ringing up customers when main and second register had lines. CL comes up to me and asks if I can ring her out. No problem, that’s one of the things they pay me for!
I ring up CL’s items and give her the total. She takes out a checkbook and states she will be paying with a check.
Me: No problem Ma’am. I just need to see a valid photo ID.
CL: WHAT! It is ILLEGAL for you to even ASK to see my ID!
Me: (smile, smile…it’s actually a genuine smile. Annoying people rarely bothered me and mostly amused me) I am sorry Ma’am but it is company policy that in order for me to accept a check I need to see a valid photo ID.
CL: IT IS AGAINST THE LAW FOR YOU TO ASK FOR MY ID! YOU WILL NOT SEE MY ID AND YOU WILL TAKE THIS CHECK! (now everyone within earshot, and I think that includes most of the surrounding county, is staring at us. I even see my manager hiding behind some shelves diligently trying to pretend he doesn’t know there is a problem).
Me: I do apologize Ma’am and you certainly do not have to show me an ID but…
CL: (interrupts with a look of triumph) THAT’S BETTER!
Me: (continues) …I can not accept a check. You may also pay for your purchases with cash or a major credit card (this was before debit cards kids).
(insert several minutes of useless high volume back and forth with me repeating myself and her throwing around “ILLEGAL” a lot. A whole lot. I will give her this, as ear piercingly loud as she was she never actually used a cuss word)
CL: FINE! (backs away from counter leaving unpaid for items) I AM GOING TO THE POLICE STATION! I AM COMING BACK HERE WITH AN OFFICER AND HE IS GOING TO TAKE YOU FROM BEHIND THAT COUNTER, PUT YOU IN HANDCUFFS AND TAKE YOU TO JAIL!
And with that she flounces. Our store was just down the street from the police station. I have honestly always hoped that she did actually go down there to try and get me arrested. Hey, cops deserve a laugh now and again just like everyone else.
I’ll call this person CL for Check Lady.
It was a warm summer day and everything was right with the world. I was manning the photo register at Walgreen’s; taking photo orders, putting out new stock and occasionally ringing up customers when main and second register had lines. CL comes up to me and asks if I can ring her out. No problem, that’s one of the things they pay me for!
I ring up CL’s items and give her the total. She takes out a checkbook and states she will be paying with a check.
Me: No problem Ma’am. I just need to see a valid photo ID.
CL: WHAT! It is ILLEGAL for you to even ASK to see my ID!
Me: (smile, smile…it’s actually a genuine smile. Annoying people rarely bothered me and mostly amused me) I am sorry Ma’am but it is company policy that in order for me to accept a check I need to see a valid photo ID.
CL: IT IS AGAINST THE LAW FOR YOU TO ASK FOR MY ID! YOU WILL NOT SEE MY ID AND YOU WILL TAKE THIS CHECK! (now everyone within earshot, and I think that includes most of the surrounding county, is staring at us. I even see my manager hiding behind some shelves diligently trying to pretend he doesn’t know there is a problem).
Me: I do apologize Ma’am and you certainly do not have to show me an ID but…
CL: (interrupts with a look of triumph) THAT’S BETTER!
Me: (continues) …I can not accept a check. You may also pay for your purchases with cash or a major credit card (this was before debit cards kids).
(insert several minutes of useless high volume back and forth with me repeating myself and her throwing around “ILLEGAL” a lot. A whole lot. I will give her this, as ear piercingly loud as she was she never actually used a cuss word)
CL: FINE! (backs away from counter leaving unpaid for items) I AM GOING TO THE POLICE STATION! I AM COMING BACK HERE WITH AN OFFICER AND HE IS GOING TO TAKE YOU FROM BEHIND THAT COUNTER, PUT YOU IN HANDCUFFS AND TAKE YOU TO JAIL!
And with that she flounces. Our store was just down the street from the police station. I have honestly always hoped that she did actually go down there to try and get me arrested. Hey, cops deserve a laugh now and again just like everyone else.
You know the law requires us to bend to a SC's every whim [EXTREME SARCASM!!!].
Comment