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Thought I'd throw out a few more stories.
Court is not a good thing
I had a woman who refused to pay her first bill, there were no issues with the bill, she simply said that she doesn't pay the original bill, but she will pay (bill-£200) No that is not how it works. We don't haggle down your electric bill EVER. Whilst trying to get me to reduce the bill she dropped a few gems. She wanted us to take her to court (this is a very last option) because we'll only get £5 a week from her, she knows this because she always goes to court with all her bills. This is not something to brag about, but theres not a lot we can do to stop them from doing this.
We do want to get paid
a few figures:
SC has bill of £500 outstanding
SC is using about £45 a month
SC want to pay us by Direct Debit of £40 a month
Can you see the flaw in this amazingly generous offer? When i explained that his Direct Debit would actually be £100 a month until the debt is paid, he went nuclear
Human Rights
If you have a debt with us, we will not let you switch to another energy supplier as we would then lose what little leverage we have. This is done by every gas and electricity supplier. This is not illegal, it is akin to holding you for ransom, it's not an infringement of your human rights. Threatening to sue me personally does absolutely nothing. You have two choices pay your bill or don't leave.
Don't lie to me
The very first thing i ask, long before i egt the address, account details or anything is your name. If you then later on tell me that you're not axctually the person on the account but their friend/father/brother/landlord/pet. Then nothing is being done on the account. 95% of the time all they want doing is something we can do with them anyway but at that point it's tough, i will refuse to do anytghing on the acocunt and will leave nootes stating that somebody lied to gain access to the account so only the acocunt holder will be able to deal with us at all.
speaking of which....
We are not stupid
So you're calling from our debt department and want me to confirm some details on an account because your systems down. a few problems with this.
1) We all use the same system yet mine is working.
2) If your paticular computer went down you are sat in a call centre with hundreds of collegues who can give you the info.
3) If you system was down then you wouldn't be able to use the information
4) When asked about the location of your call centre, you gave a city where there isn't one.
5) You called through on an outside line.
6) Looking at the notes, debt agents have tried to call us about this account 4 times in the last 30minutes with the same problem.
Yeah, that's not happening.
Non suck
Comic relief was a week ago, and that evening our call centre turned over to Comic relief, we spent the night volunteering taking calls of donations. Now i was expecting some sucky callers but not only did i not get a single one, neither diod anyone else working at our location. The nearest thing to sucky was a young child who thought that just by calling the number you automaticly donated through the cost of the call. It was lovely to have nearly every caller thanking us simply for being there.
Court is not a good thing
I had a woman who refused to pay her first bill, there were no issues with the bill, she simply said that she doesn't pay the original bill, but she will pay (bill-£200) No that is not how it works. We don't haggle down your electric bill EVER. Whilst trying to get me to reduce the bill she dropped a few gems. She wanted us to take her to court (this is a very last option) because we'll only get £5 a week from her, she knows this because she always goes to court with all her bills. This is not something to brag about, but theres not a lot we can do to stop them from doing this.
We do want to get paid
a few figures:
SC has bill of £500 outstanding
SC is using about £45 a month
SC want to pay us by Direct Debit of £40 a month
Can you see the flaw in this amazingly generous offer? When i explained that his Direct Debit would actually be £100 a month until the debt is paid, he went nuclear
Human Rights
If you have a debt with us, we will not let you switch to another energy supplier as we would then lose what little leverage we have. This is done by every gas and electricity supplier. This is not illegal, it is akin to holding you for ransom, it's not an infringement of your human rights. Threatening to sue me personally does absolutely nothing. You have two choices pay your bill or don't leave.
Don't lie to me
The very first thing i ask, long before i egt the address, account details or anything is your name. If you then later on tell me that you're not axctually the person on the account but their friend/father/brother/landlord/pet. Then nothing is being done on the account. 95% of the time all they want doing is something we can do with them anyway but at that point it's tough, i will refuse to do anytghing on the acocunt and will leave nootes stating that somebody lied to gain access to the account so only the acocunt holder will be able to deal with us at all.
speaking of which....
We are not stupid
So you're calling from our debt department and want me to confirm some details on an account because your systems down. a few problems with this.
1) We all use the same system yet mine is working.
2) If your paticular computer went down you are sat in a call centre with hundreds of collegues who can give you the info.
3) If you system was down then you wouldn't be able to use the information
4) When asked about the location of your call centre, you gave a city where there isn't one.
5) You called through on an outside line.
6) Looking at the notes, debt agents have tried to call us about this account 4 times in the last 30minutes with the same problem.
Yeah, that's not happening.
Non suck
Comic relief was a week ago, and that evening our call centre turned over to Comic relief, we spent the night volunteering taking calls of donations. Now i was expecting some sucky callers but not only did i not get a single one, neither diod anyone else working at our location. The nearest thing to sucky was a young child who thought that just by calling the number you automaticly donated through the cost of the call. It was lovely to have nearly every caller thanking us simply for being there.
At least with the main power company here, once they've sent a shutoff notice they will only accept the full amount (I would assume that if less is received they still pull the plug). Once that is received one can set up a payment plan/let the company know they are on assistance, but not before.
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