These are from recent calls involving death notices/obituaries. Warning: Sarcasm. If you recently lost someone, you may not want to read further, although I would bet money that the people posting on this site don't act this way:
Is the name of your deceased relative a big secret??? I explained to a caller that for someone who was prominent in the area, Editorial may write an obituary. Often the response is (cue the coy, I've-got-a-secret tone of voice): "Oh yes, my mother/father/brother/sister/great-aunt was very well known in this area, if I told you the name you’d recognize it!" Well, then, why don't you?? Trust me, I’m not going to gasp, faint or run screaming down the street.
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So I’m taking a memoriam notice and he says, "Well, it’s been ten years, unfortunately…or fortunately, however you want to look at it…." o.0
Then I look up his credit card info & read back the last four numbers. He’s not sure what I’m referring to and I tell him I can only see the last four, for security reasons…..so he proceeds to read me the first three groups of numbers….
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And then there are the people who want, no, DEMAND an obituary (news article about the deceased person)….and object, strenuously and vehemently, to the policy that says they aren’t going to get one (various reasons). They also object to the fact that we are (gasp!) making money on death notices (paid notice: an ad). Oh, the injustice! One guy yelled that we were "raping the public." Yeah...no. I object vehemently to misuse of the word "rape."
See, here's the thing: Nobody has the right to a news article. This is a privately-owned company, which, believe it or not, needs to make money. We have bills to pay. It's not morally wrong to charge money for a death notice. There's no legal obligation to run one, but it's an easy way to let a lot of people know that Great-Aunt Bertha has gone to her reward.
Now, despite my ranting, I actually do understand that grieving people want to do something in tribute to a loved one. Believe me, I've been there myself. But screaming at me isn't going to get you anything. We charge for these things, we have rules about who can place them, and we don't care about your family feud. I take great care with notices--the spelling of names, the dates of services, getting the photos in, etc. I will be as professional as possible. But some people make it really difficult.
I'll throw in one more for comic relief:
Had a caller ask me, "Where would I find the bankruptcy listings? Is that under debt notices?"
Seriously. He said that.
Is the name of your deceased relative a big secret??? I explained to a caller that for someone who was prominent in the area, Editorial may write an obituary. Often the response is (cue the coy, I've-got-a-secret tone of voice): "Oh yes, my mother/father/brother/sister/great-aunt was very well known in this area, if I told you the name you’d recognize it!" Well, then, why don't you?? Trust me, I’m not going to gasp, faint or run screaming down the street.
###
So I’m taking a memoriam notice and he says, "Well, it’s been ten years, unfortunately…or fortunately, however you want to look at it…." o.0
Then I look up his credit card info & read back the last four numbers. He’s not sure what I’m referring to and I tell him I can only see the last four, for security reasons…..so he proceeds to read me the first three groups of numbers….
###
And then there are the people who want, no, DEMAND an obituary (news article about the deceased person)….and object, strenuously and vehemently, to the policy that says they aren’t going to get one (various reasons). They also object to the fact that we are (gasp!) making money on death notices (paid notice: an ad). Oh, the injustice! One guy yelled that we were "raping the public." Yeah...no. I object vehemently to misuse of the word "rape."
See, here's the thing: Nobody has the right to a news article. This is a privately-owned company, which, believe it or not, needs to make money. We have bills to pay. It's not morally wrong to charge money for a death notice. There's no legal obligation to run one, but it's an easy way to let a lot of people know that Great-Aunt Bertha has gone to her reward.
Now, despite my ranting, I actually do understand that grieving people want to do something in tribute to a loved one. Believe me, I've been there myself. But screaming at me isn't going to get you anything. We charge for these things, we have rules about who can place them, and we don't care about your family feud. I take great care with notices--the spelling of names, the dates of services, getting the photos in, etc. I will be as professional as possible. But some people make it really difficult.
I'll throw in one more for comic relief:
Had a caller ask me, "Where would I find the bankruptcy listings? Is that under debt notices?"
Seriously. He said that.
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