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People involved in this post:
irate drama dept. customer
Mr. Z: head of the theater at the university I work at as a Visitor Parking attendant
Nancy *not her real name*: Parking office clerk
Visitor parking was reserved for an event today that was not sponsored by the theater. The full sign was turned on, & I also placed the big white sign stating Visitor Parking is closed for a special event in front of the Visitor Parking booth.
I work from 7 a.m. to 3 p.m. Monday through Friday. I am the only one inside the booth during those times. There is no one who can releive me for a break. There are 2 signs that the parking office had made to post inside the Visitor parking booth. I have to raise the 2 gates at the booth whenever I leave for a break. Since very few people actually see the 2 signs at the Visitor Parking booth, I posted another sign at the ticket machine that is in front of the entrance gate.
I get back from my break, & there are 3 cars waiting in line. The first car is waiting at the entrance gate. I get inside the booth, & the phone inside the booth is ringing. So I answer it. Here is what happened.
me: "How may I help you?"
guy: "Hi...I am here for the play at the theater, but I was told by the Parking office I could not park. So I called Mr Z, & he is on his way to their office to get clearance for me to park."
me: "I'm sorry, but I cannot raise the entrance gate for you to enter until the Parking office gives me the ok, & so you will have to wait until I get an answer."
I forgot to tell him to move to the side. He is still waiting inside his car at the entrance gate. The 2 cars behind him could not enter until he backed up & left. So I go up to his car to let him know that he cannot wait at the entrance gate. He told me he was not leaving. So I told him there are cars behind him & that I cannot let anyone block traffic. He says fine, & he starts backing up. But he cannot because of the car behind him. So I go up to that driver & ask her what she is here for. She was not here for the event, & so she had to find other parking. The third driver was here for the event, but she could not enter until the 2 cars infront of her exited. The female exited, & then the guy backed up & turned around. I went inside the booth, lowered the 2 gates, & I used the clicker to let the 3rd customer into the garage. The irate male customer drives up to the Visitor Parking booth. So I call the Parking office. Nancy answer the phone. I asked her if Mr. Z had come to the office to see if his guest could park. She told me he did, but he was told no, his guest could not park. Then I told her his guest was waiting at the Visitor parking booth window. She told me I would have to let him know he could not park. I give him the bad news.
irate male customer: "Excuse me!!!?"
I repeat myself
irate male customer: "You need to tell the parking office that they need to get their ass in gear. I am a distinguished alumni, & I see many open spots in the garage. I want to know who reserved the garage, why it was reserved, & for which event. You need to give me this information because I will tell the organization, dept, or group that did this exactly what I think."
me: "I am sorry, but the customer has to tell me exactly what they are here for. I am not at liberty to give out that information to anyone."
irate male customer: "Fine, then I will get that information from the Parking office, & I will tell *bunch of names he started naming off* & whoever else I need to tell that the Parking office does this to customers. I guess you do not know anything."
He finally leaves.
irate drama dept. customer
Mr. Z: head of the theater at the university I work at as a Visitor Parking attendant
Nancy *not her real name*: Parking office clerk
Visitor parking was reserved for an event today that was not sponsored by the theater. The full sign was turned on, & I also placed the big white sign stating Visitor Parking is closed for a special event in front of the Visitor Parking booth.
I work from 7 a.m. to 3 p.m. Monday through Friday. I am the only one inside the booth during those times. There is no one who can releive me for a break. There are 2 signs that the parking office had made to post inside the Visitor parking booth. I have to raise the 2 gates at the booth whenever I leave for a break. Since very few people actually see the 2 signs at the Visitor Parking booth, I posted another sign at the ticket machine that is in front of the entrance gate.
I get back from my break, & there are 3 cars waiting in line. The first car is waiting at the entrance gate. I get inside the booth, & the phone inside the booth is ringing. So I answer it. Here is what happened.
me: "How may I help you?"
guy: "Hi...I am here for the play at the theater, but I was told by the Parking office I could not park. So I called Mr Z, & he is on his way to their office to get clearance for me to park."
me: "I'm sorry, but I cannot raise the entrance gate for you to enter until the Parking office gives me the ok, & so you will have to wait until I get an answer."
I forgot to tell him to move to the side. He is still waiting inside his car at the entrance gate. The 2 cars behind him could not enter until he backed up & left. So I go up to his car to let him know that he cannot wait at the entrance gate. He told me he was not leaving. So I told him there are cars behind him & that I cannot let anyone block traffic. He says fine, & he starts backing up. But he cannot because of the car behind him. So I go up to that driver & ask her what she is here for. She was not here for the event, & so she had to find other parking. The third driver was here for the event, but she could not enter until the 2 cars infront of her exited. The female exited, & then the guy backed up & turned around. I went inside the booth, lowered the 2 gates, & I used the clicker to let the 3rd customer into the garage. The irate male customer drives up to the Visitor Parking booth. So I call the Parking office. Nancy answer the phone. I asked her if Mr. Z had come to the office to see if his guest could park. She told me he did, but he was told no, his guest could not park. Then I told her his guest was waiting at the Visitor parking booth window. She told me I would have to let him know he could not park. I give him the bad news.
irate male customer: "Excuse me!!!?"
I repeat myself
irate male customer: "You need to tell the parking office that they need to get their ass in gear. I am a distinguished alumni, & I see many open spots in the garage. I want to know who reserved the garage, why it was reserved, & for which event. You need to give me this information because I will tell the organization, dept, or group that did this exactly what I think."
me: "I am sorry, but the customer has to tell me exactly what they are here for. I am not at liberty to give out that information to anyone."
irate male customer: "Fine, then I will get that information from the Parking office, & I will tell *bunch of names he started naming off* & whoever else I need to tell that the Parking office does this to customers. I guess you do not know anything."
He finally leaves.
No it wasn't, but now I feel all special.
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