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Recently, we got a complaint about our store that involved several depts. The Complaint had apparently entered within 20 minutes of opening. At that time the deli, bakery and seafood have most if not all of their days product loaded in the display cases. However they may be putting the finishing touches on the displays.
Enter SC to the deli:
They are the only customer and one employee is stocking and facing some of the display cases, while other work in the back to help customers. The SC goes to the employee sticking the display and asks for some meats/cheese/salads whatever.
The customer is "flabbergasted at the horrible service and ineptitude of the women who told me that <CW behind the counter> would assist me."
They then find the next dept to visit, the bakery:
It seem bakery had two people on at the time, one was working in the back on some special orders, the other was putting a few more items in the pastry/muffin display case. The SC asked the person putting the product in the case for some help. According to the SC they said "let me just finish putting these few items out."
That is where they become a real SC. In their complaint they state that the employee took their sweet time, taking almost 20 minutes and refusing their gracious offer to help the employee. In realty, the SC started grabbing muffins and pastry off the pan the employe was holding and tossing them the in the case, destroying muffins and pastry befre calling the employee a c**t and stompig off.
They will come back, as long as they have a guarantee from the manager that they will get first priority over any other customers and a written apology from the "rude" employees. I'm hoping this was joke, but knowing SCs...
Enter SC to the deli:
They are the only customer and one employee is stocking and facing some of the display cases, while other work in the back to help customers. The SC goes to the employee sticking the display and asks for some meats/cheese/salads whatever.
The customer is "flabbergasted at the horrible service and ineptitude of the women who told me that <CW behind the counter> would assist me."
They then find the next dept to visit, the bakery:
It seem bakery had two people on at the time, one was working in the back on some special orders, the other was putting a few more items in the pastry/muffin display case. The SC asked the person putting the product in the case for some help. According to the SC they said "let me just finish putting these few items out."
That is where they become a real SC. In their complaint they state that the employee took their sweet time, taking almost 20 minutes and refusing their gracious offer to help the employee. In realty, the SC started grabbing muffins and pastry off the pan the employe was holding and tossing them the in the case, destroying muffins and pastry befre calling the employee a c**t and stompig off.
They will come back, as long as they have a guarantee from the manager that they will get first priority over any other customers and a written apology from the "rude" employees. I'm hoping this was joke, but knowing SCs...
Stupid EW!
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