Cable Customers: Of Psychics & Psychos

[Phone Jockey]

Me: OK sir, when the cable box counts down—
C: Oh, I see where you’re going with this.
Me: Oh?
C: Yes. You mean when the cable box counts down…
Me: (silence)
C: Um, hello?
Me: Yes?
C: What now?
Me: The box can be turned on.
C: Then the box will turn on. See? I knew what you were going to say.
Me:

************************************************** ***********

Me: I’m sorry to hear that your channels are missing, mam. Let me just look at your cable equipment…
C: You have Superman eyes?

************************************************** ***********

C: Emilie, you’re obviously involved in this cable conspiracy so I don’t want to talk to you anymore.

[rose_metal_nz]

Ah, cable customers. The lowest common denominator (outside the fast food industry, I'd imagine).

[BamaBabe]

I am reminded of a story in Readers' Digest in the @Work section. Basically a customer had called her cable system provider during a blizzard demanding that someone come out and get her cable working. The CSR told her he couldn't send anyone out during the blizzard. She screamed at him, "I must have my TV today!! What else am I gonna do with the power out?!!"

[EmiOfBrie]

"So because of what happened, *I* can't get *my* cable TV serviced today??"

Customer (RCN) was in Arlington, VA....

...on September 11, 2001.

-.-

[Tama]

Some people are just not happy....at all....

and don't ever think about others. I mean, really. September 11 and all you care about is your cable.

On a note, he could have been using it to access news, but due to the tone he seemed to have I doubt this asshole was trying to watch the news.

[rose_metal_nz]

She screamed at him, "I must have my TV today!! What else am I gonna do with the power out?!!"

ugh I used to get that at least once a week. That, and "How am I supposed to keep my kids entertained?"
(apparently suggesting READ THEM A BOOK was frowned upon )

[Tama]

Yeah, that's what I would do.

What did I get?

I had to get glasses, but it was well worth having people jawdrop when I tell them I finished Harry Potter 5 in 18 1/2 hours (a school day was in there), or the 7th one in 6 hours...

You learn to read and comprehend quickly if you cut the TV off...

..AND READ!

[taxguykarl]

The last time I got called for jury duty, I finished the last third of Atlas Shrugged passing the time as there was nothing on television I really cared to see.

[telecom_goddess]

"So because of what happened, *I* can't get *my* cable TV serviced today??"

Customer (RCN) was in Arlington, VA....

...on September 11, 2001.

-.-

Un fucking believable

[Mikkel]

"So because of what happened, *I* can't get *my* cable TV serviced today??"
Customer (RCN) was in Arlington, VA....
...on September 11, 2001.

Life goes on and all that, but in Arlington? I would imagine that officials of all kinds were swarming like wasps from a destroyed nest on that day.
Even if someone had been found who wasn't in shock, it would probably be impossible to get through.
You might as well get a repairman to Fukushima today.

[EmiOfBrie]

From the same day, except internet support (which we actually supported...usually we directed the TV calls to TV support, but we knew they were closed in that area).

Customer complained about slow internet, wanted a refund for the slow service...

...in Newark, NJ -.-

See, RCN at the time used UUNet for their backbone. UUNet's main regional routers were in... you guessed it... the Towers.

I told him he was lucky to have any service *at all*, and that the fact that he at least had slow service should be a testament to RCN's service as a whole.

He hung up after that. Normally I'm not so terse with customers, but even my manager had to agree with my reaction on that one. No write up.


EDIT: My rant about the 2 incidents on my LJ - written 9/12/01 - http://emiofbrie.livejournal.com/2001/09/12/

[MoonCat]

Would you believe we had a supervisor at the time (911/01) who told us that in the afternoon, he wanted us to be very conscientious about taking calls, because we were likely to be swamped with people who would remember that they wanted to place an ad?

Um, no. Business was glacially slow for the rest of that year.