Man thinks I'm rude for not shutting up my cws

[depechemodefan]

I hate walking on the floor when I'm not suppose to be on the floor. It doesn't fail that someone will come up to me while I'm looking for something or waiting at the elevator, instead of walking to a cw at a desk 2 feet away.

I go downstairs to put books on a display. I go to the elevator that a cw just exited and the doors are closing but I or the cw can't get there on time to hold the doors for me.

So I have to wait. And I can hear some people at a desk (I can't see the desk of where I am) and they are loud. I imagine its customers talking to some cws, since customers can't keep their fucking voices down. Though there are some cws that are loud-when they are with other loud cws, they get louder. Kind of annoying, but wtf, I'm waiting for an elevator, I'm not going to tell customers right now to keep it down.

A woman (who didn't make my life a sucking gapping hole of dispair) came up to me and asked where the fiction was, which luckily I could point out from where I was standing.

The indicator shows this elevator was on the fourth floor for a while. I wonder was shitty customer or cw was holding it up.

Then another customer comes up to me. Shit.
upset ass = ua
= me

ua: you work here?
me: yes
ua: can you call a supervisor?
me: you can go to that desk and ask them to call someone.
ua: Those people working at the desk are loud. They have been talking for the past 30 min.
me: you can go to that desk (I point in the lobby) and ask her to call a supervisor.
ua: they don't want to help. You call a supervisor.
me: I have to go to another floor, she will be able to call a supervisor, or go around to the other desk and ask for help.
ua: what's your name? You're not helping me.
me: why? so you can complain about me.
ua: I"m just going to write down "rude girl with glasses".
me: sir, just ask at that desk for a supervisor.
ua: you arn't even listiening to me
I get on elevator.

[jjc927]

The idiot could have done what you said in all that time! Wow.

[depechemodefan]

This was close to my time to leave, so I didn't finish the whole story.

I get on the elevator and get off at my floor. I call the supervisor of the desk the man was complaining about.

me=
Joe= supervisor of cws at laptop desk

me: hi, Joe, I'm calling because a customer is complaining about the people at the laptop desk being too loud.
Joe: did he fill out a complaint form?
me: he said he was going to.
Joe: OK, thanks for the heads-up

So looks like no will tell my cws to quiet down, though from past complaints, I know our supervisors are not confrontationists. There will be no doubt a general announcement about how the people working at the library have to keep our voices down.

In a way I feel bad for the guy; he wanted someone to tell my cws to quiet down, since he was trying to do stuff on a computer and need to concentrate. Granted, no one else complained about my cws, so either people are able to ignore them or this guy is super-super sensitive. But he acted like a dick towards me so I hope he goes away.

Oh, and I bet no one else gets personallly in trouble but someone will figure it was me (granted, if his only discription is a woman in eyeglasses, that is more than half our staff) then I will get a talking too and written up. Since I'm always getting fucked-up by customers.

[Kristev]

Please let us know how this turns out.

[Betweenshades]

Heck, I'm the kind of person who would have asked your CWs to keep it down. Politely, of course.

If they ignored me, THEN I would have gotten a supervisor.

[depechemodefan]

I'm off today, who knows if anything will be said tomorrow-we have a weekly meeting on Fridays, so maybe a manager will say something. But since the supervisors/managers like dragging their feet, it might not be till the next week.

I was thinking of turning in a report myself, but then they will know it was me that was one of the people he was complaining about.

Yes, I don't know why he didn't say anything to my cws. Or maybe he did and they ignored him. Some of them will give the "who you think you are?" look.