Got to hang up on one Thursday night!

[Peppergirl]

It's times like this that I'm glad my company allows us to hang up if we are being verbally abused or cursed at.

The guy was mad because I told him we charge a $30.00 service fee to book travel over the phone since he was refusing to use the website (that costs $8.00)

Him: "I'm trying to get to a G**Damn funeral!"

Ok - I felt a little bad for him, so I attempted sympathy...at first. Silly me.

Me: "I am sorry for your loss, but unfortunately it's my job to advise you that it's a $30.00 fee to book over the phone versus the website, which would only be $8.00."

Him: "Well it's bullshit that I got transferred around a bunch of times!"

Two things about this:
a. What does that have to do with the matter at hand? and
b. He's a liar. He got transferrred once.

Again - I let it go, but my tone was starting to freeze over.

Me: "Again, sir - there's a $30.00 fee for booking over the phone. Do you want to pay that?"

Him: (screaming) "All I wanna do is book a FUCKING flight with out all these goddamned questions!"

Me: (yes, I actually said this) "Aaaaaaand...we're done. Don't call back here."

*click*


I have to admit. It felt SOOOO good.

[Teskeria]

"I'm sorry. None of the flights we book allow you to indulge in intercourse while on the plane. Please try Playboy Airlines"

[Jester]

"Mile High Airlines, this is Jester speaking. How may I help you today?"

[chainedbarista]

sorry, but ben d. overr airlines cannot accommodate you at this time; please try again later.

[dendawg]

Correct me if I'm wrong, but don't some airlines have a bereavement fare/discount?

[blas]

The power of grief.....damn.

Or maybe he's always that big of an asshole.

[Peppergirl]

Correct me if I'm wrong, but don't some airlines have a bereavement fare/discount?

Not so much anymore...and I don't work for an airline, so it really doesn't matter.

If he hadn't been such a tool, I would have tried to help by giving him a couple of airline phone numbers.

[BamaBabe]

Correct me if I'm wrong, but don't some airlines have a bereavement fare/discount?

The time I asked for a bereavement fare I was told I'd need a death certificate for the deceased. WTF? I need to get to the funeral in two days. It is impossible to get a death certificate in time.

[Peppergirl]

The time I asked for a bereavement fare I was told I'd need a death certificate for the deceased. WTF? I need to get to the funeral in two days. It is impossible to get a death certificate in time.

*nods* We can thank all the dishonest people in the world for THAT little rule.

[auntiem]

How was he expecting to book a flight without answering questions?
Worse if he wanted a bereavement fare - the ones that still let agents book the ticket still need the phone # for the funeral home and like five other pieces of info.

Peppergirl - was it you or another agent I talked to that sweet talked an airline rep into giving a bereavement fare so their client could get home for their childhood cat's funeral?

[thansal]

*nods* We can thank all the dishonest people in the world for THAT little rule.

That's what I expected. EVERYONE knows about bereavement rates, and that means that all the sucky scammers do also.

[laborcat]

That's what I expected. EVERYONE knows about bereavement rates, and that means that all the sucky scammers do also.

I didn't know there was such a thing. But I don't travel by plane, either.

[Seshat]

Correct me if I'm wrong, but don't some airlines have a bereavement fare/discount?

There was when I went up to see my grandfather. The airline reps needed confirmation from the hospital.