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This is a tale of my days at Ye Olde Eckerd pharmacy (I figure since they don’t exist anymore speaking their name wont hurt much). I was a much-abused, much-hassled Drug Associate (yes, my nametag said that) behind the pharmacy counter. As most of you know -or at least can understand-no prescription drugs can be dispensed when the Pharmacist is not behind the counter. So when quittin' time rolled around, they would split. Usually the techs or the other cashier and I would still be counting down our drawers since the customers kept a coming until the last possible second
On Sundays we closed at 6pm. The store was open until 9. There was only one shift so the Pharmacist hit the deck while we started shutting down. Of course there was a locked gate across the shelves where the drugs were (only the Pharmacist has the keys). In walks customer. I hesitate to call HIM sucky. He requested a prescription. We explained that, as the Pharmacist was gone, we couldn't give it to him- I did tell him why. He said it was birth control pills and asked if we could transfer it to the 24 hour pharmacy across town. We explained that only pharmacists can do transfers. We apologized, gave him the hours of operation and he left, apparently peacefully. Cue the suck. This actually a partial management suck as well. Next day, the wife for whom I assume the Ortho tri cyclin tolled, came in to complain that not only had we treated her husband as if he were a "redneck" but we had lied because there were "people shopping in the store when he showed up". My manager, who called me over to address the situation repeated the latter quote to me in a disbelieving tone of voice, as though she simply could not believe my audacity
I responded-and was backed up by the tech who was present and the pharmacist from that day, that we closed on time, we quoted policy politely but honestly and yes, there were people shopping in the store-the store was still open, as the manager OF THE STORE should know. (Further, how could his wife know what transpired when she wasn't there?) The manager told me that I needed to be sure to keep the pharmacist from leaving early, ignoring the fact that we all told her he didn't, that time punches showed otherwise, and that I make $6.25 an hour as a cashier, not a bouncer. She then apologized to the woman who said I was now making HER feel like a redneck. My (silent) response? If the shoe fits... *it is worth noting that I apologized to woman and her husband and was very calm while still explaining policy and sticking to my guns. All frustration was in my head.
On Sundays we closed at 6pm. The store was open until 9. There was only one shift so the Pharmacist hit the deck while we started shutting down. Of course there was a locked gate across the shelves where the drugs were (only the Pharmacist has the keys). In walks customer. I hesitate to call HIM sucky. He requested a prescription. We explained that, as the Pharmacist was gone, we couldn't give it to him- I did tell him why. He said it was birth control pills and asked if we could transfer it to the 24 hour pharmacy across town. We explained that only pharmacists can do transfers. We apologized, gave him the hours of operation and he left, apparently peacefully. Cue the suck. This actually a partial management suck as well. Next day, the wife for whom I assume the Ortho tri cyclin tolled, came in to complain that not only had we treated her husband as if he were a "redneck" but we had lied because there were "people shopping in the store when he showed up". My manager, who called me over to address the situation repeated the latter quote to me in a disbelieving tone of voice, as though she simply could not believe my audacity
I responded-and was backed up by the tech who was present and the pharmacist from that day, that we closed on time, we quoted policy politely but honestly and yes, there were people shopping in the store-the store was still open, as the manager OF THE STORE should know. (Further, how could his wife know what transpired when she wasn't there?) The manager told me that I needed to be sure to keep the pharmacist from leaving early, ignoring the fact that we all told her he didn't, that time punches showed otherwise, and that I make $6.25 an hour as a cashier, not a bouncer. She then apologized to the woman who said I was now making HER feel like a redneck. My (silent) response? If the shoe fits... *it is worth noting that I apologized to woman and her husband and was very calm while still explaining policy and sticking to my guns. All frustration was in my head.
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