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I totally outraged two separate customers today with my use of the "n" word.
I was expecting a normal day with a 4:00 finish, so I foolishly behaved like a non-enslaved, free human being and made plans for 6:00. Shortly after I did so, customer 1 came up to me with this (italics are where it's translated to what he meant):
SC: I'm a dumbass who can't get my shit together and plan things properly. This is a meaningless task that doesn't really need to be done. You could do it right now but you might disturb some of the beautiful people who are so much more important than you, so I need you to do it after 6:00.
Me: No, I'm sorry I can't do that today.
SC:
.... 
.... No you can't ?!?
Me: Not today, sorry. I was told it would be a 4:00 finish today so I just made an appointment that I can't break.
SC: Are you sure you can't fit it in? You have no life of your own, do my bidding slave.
Me: Sorry, no. I made the appointment for 6:00. It's really important, I've been trying to set it up for weeks.
SC: Oh, okay, no problem, I guess it can wait. Your boss is going to get an earful over this.
The day carries on and I get a call from the boss. He asks about customer 1 and I explain, then he tells me about the latest add on. It's another meaningless task (a moving bin pickup) that should be able to wait until tomorrow or next week, but will mean the end of the world if it is not done today. Fine, whatever, if I leave right now I'll have just enough time to take care of it and still finish by 4:00. I head to that customer:
SC: Okay, so after you take those bins away, we just need you to move these 200 file boxes and 20 pieces of furniture down to storage.
Me: Ummm, NO. I don't have time to do that.
SC:..... ... NO?!? ..... But we need it done.
Me: Well I'm sorry, I was told this was a bin pickup, that's all I have time for today.
SC: We told your boss we had a couple of things for you to do while you were here.
Me: Well that message wasn't passed on to me. That is at least two to three hours of work to move all that, I don't have time.
SC: What are we supposed to do, we need it to be moved.
This whining carried on, I got them to call the boss to get things arranged.
These two customers were first shocked, then outraged that I would actually say "NO" to them. I'm expected to do their bidding, saying "no", like I have rights and freedoms of my own was a shock to their systems.
I was expecting a normal day with a 4:00 finish, so I foolishly behaved like a non-enslaved, free human being and made plans for 6:00. Shortly after I did so, customer 1 came up to me with this (italics are where it's translated to what he meant):
SC: I'm a dumbass who can't get my shit together and plan things properly. This is a meaningless task that doesn't really need to be done. You could do it right now but you might disturb some of the beautiful people who are so much more important than you, so I need you to do it after 6:00.
Me: No, I'm sorry I can't do that today.
SC:
.... .... No you can't ?!?Me: Not today, sorry. I was told it would be a 4:00 finish today so I just made an appointment that I can't break.
SC: Are you sure you can't fit it in? You have no life of your own, do my bidding slave.
Me: Sorry, no. I made the appointment for 6:00. It's really important, I've been trying to set it up for weeks.
SC: Oh, okay, no problem, I guess it can wait. Your boss is going to get an earful over this.
The day carries on and I get a call from the boss. He asks about customer 1 and I explain, then he tells me about the latest add on. It's another meaningless task (a moving bin pickup) that should be able to wait until tomorrow or next week, but will mean the end of the world if it is not done today. Fine, whatever, if I leave right now I'll have just enough time to take care of it and still finish by 4:00. I head to that customer:
SC: Okay, so after you take those bins away, we just need you to move these 200 file boxes and 20 pieces of furniture down to storage.
Me: Ummm, NO. I don't have time to do that.
SC:
..... ... NO?!? ..... But we need it done.Me: Well I'm sorry, I was told this was a bin pickup, that's all I have time for today.
SC: We told your boss we had a couple of things for you to do while you were here.
Me: Well that message wasn't passed on to me. That is at least two to three hours of work to move all that, I don't have time.
SC: What are we supposed to do, we need it to be moved.
This whining carried on, I got them to call the boss to get things arranged.
These two customers were first shocked, then outraged that I would actually say "NO" to them. I'm expected to do their bidding, saying "no", like I have rights and freedoms of my own was a shock to their systems.
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