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No major SCs lately; just a lot of little things that get on my nerves...
No grabby!
I'm in the break room noshing on a snack when my lobby bell rings. I run out, and the guest has reached across the desk and grabbed a registration card and has started to fill it out.
SC: "Yeah, smoking room on the ground floor."
Me: "I'm sorry, I don't have any smoking rooms left on the ground floor."
SC: *throws pen down onto counter* "You guys NEVER do! Well then what DO you have?!?!"
He accepted an upstairs room, but really -
1) If you don't have a reservation, don't fill out a reg-card until we can be sure we can accommodate you! And
2) If you have a reservation, don't fill out a reg-card until I hand you one, because if I had the time, I may have already pre-filled one out for you, because I am awesome like that.
Don't toss the reg cards
SC: "Oops, I made a mistake." *proceeds to crumple/rip/etc reg card*
No! Nononono! Those things have control numbers. We have to account for all of them. If you destroy one, you will make us fail our audit, I will not get my bonus, and I will resent you for that. Either cross out your mistake and fix it, or, if you really, grievously screwed it up somehow, return it to me and I will hand you a new one. (I do cut guests some slack on this, since they may not realize how important those little pieces of paper are to account for.)
No really, that's all I have left
SC: "I want a room away from the highway on the ground floor."
Me: "I'm sorry, all those rooms are booked. I only have two rooms left, and they are both upstairs and facing the highway."
SC: "What about one of these?" *points to room map*
Me: "I'm sorry, I only have [this room] and [that room] left."
SC: "Nothing over here?" *points to another area on map*
Me: "No, I only have [this room] or [that room]. That is all I have."
SC: "......so nothing over here either?" *points to room map*
I've shown you what I have. Take it or leave it. Pointing to other spots on the room map won't make them magically become available. Maybe next time you show up during Easter weekend and refinery turnover, you will make reservations for your preferred room ahead of time?
Wait, you were looking in people's rooms?
SC had a room on the highway side (see previous). SC wanted to move. He came down early (8am) and spoke with Other MOD.
SC: "I was wondering if I could move to [room number]."
Other MOD: "Well, they have until noon to check-out. Also, that room has a mini-fridge and microwave, so we would have to charge you an extra $3 for that room."
SC: "I think they are out."
Other MOD: "They haven't checked out yet."
SC: "I think they are gone. I watched them leave, and then I looked in the room and there is no luggage or anything."
Wait wait wait wait....wait....this guy is going around and peeking in other people's rooms to see if they have left or not? What if they weren't gone? What if he peeked in on a guest? WTH is wrong with this guy??!?! To me, that's just creepy and wrong.
No grabby!
I'm in the break room noshing on a snack when my lobby bell rings. I run out, and the guest has reached across the desk and grabbed a registration card and has started to fill it out.
SC: "Yeah, smoking room on the ground floor."
Me: "I'm sorry, I don't have any smoking rooms left on the ground floor."
SC: *throws pen down onto counter* "You guys NEVER do! Well then what DO you have?!?!"
He accepted an upstairs room, but really -
1) If you don't have a reservation, don't fill out a reg-card until we can be sure we can accommodate you! And
2) If you have a reservation, don't fill out a reg-card until I hand you one, because if I had the time, I may have already pre-filled one out for you, because I am awesome like that.
Don't toss the reg cards
SC: "Oops, I made a mistake." *proceeds to crumple/rip/etc reg card*
No! Nononono! Those things have control numbers. We have to account for all of them. If you destroy one, you will make us fail our audit, I will not get my bonus, and I will resent you for that. Either cross out your mistake and fix it, or, if you really, grievously screwed it up somehow, return it to me and I will hand you a new one. (I do cut guests some slack on this, since they may not realize how important those little pieces of paper are to account for.)
No really, that's all I have left
SC: "I want a room away from the highway on the ground floor."
Me: "I'm sorry, all those rooms are booked. I only have two rooms left, and they are both upstairs and facing the highway."
SC: "What about one of these?" *points to room map*
Me: "I'm sorry, I only have [this room] and [that room] left."
SC: "Nothing over here?" *points to another area on map*
Me: "No, I only have [this room] or [that room]. That is all I have."
SC: "......so nothing over here either?" *points to room map*
I've shown you what I have. Take it or leave it. Pointing to other spots on the room map won't make them magically become available. Maybe next time you show up during Easter weekend and refinery turnover, you will make reservations for your preferred room ahead of time?
Wait, you were looking in people's rooms?
SC had a room on the highway side (see previous). SC wanted to move. He came down early (8am) and spoke with Other MOD.
SC: "I was wondering if I could move to [room number]."
Other MOD: "Well, they have until noon to check-out. Also, that room has a mini-fridge and microwave, so we would have to charge you an extra $3 for that room."
SC: "I think they are out."
Other MOD: "They haven't checked out yet."
SC: "I think they are gone. I watched them leave, and then I looked in the room and there is no luggage or anything."
Wait wait wait wait....wait....this guy is going around and peeking in other people's rooms to see if they have left or not? What if they weren't gone? What if he peeked in on a guest? WTH is wrong with this guy??!?! To me, that's just creepy and wrong.
He is my Black Dragon (and yes, a good one) strong, protective, the guardian. I am his Silver Dragon, always by his side, shining for him, cherishing him.
Or at least a creepy humanoid stalker.
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