Yep. I'm getting another lesson in how average people prioritize emergencies. Normally this'd be a series of stories, but the one just sticks out from the rest of the week and summarizes it nicely enough. There's a bonus thread that I'm putting into Cursing Out Coworkers after this, so stick around after this thread.
Me: Thank you for calling <provider>! This is Zed speaking for Technical Support. May I have t--
SC: Yeah, I got telephone poles down all over the place and I wanna know why my TV isn't working! It just shows a blank screen!
Me: ...ma'am, I'll need to run some tests to see for s--
Like hell she'd let me finish that sentence.
SC: (to someone in the background) He gotta run some tests with telephone poles down!
Me: (through gritted teeth) --sure, but it sounds like massive storm damage. I can send a technician out to do repairs, but we'll need to wait until the weather cl--
SC: Why can't he come out now?!
Sure. What's one techician in the grand scheme of things? It's not like he's got anything to live for after all, as long as you can watch your soap operas, huh.
Me: The county you're in seems to still be in a severe thunderstorm warning for the time being. With the we--
SC: Well, tell him to hurry up!
I'll spare you folks the rest of the call, because my vision went red about that point, but I didn't get fired so I'm guessing that I kept my cool the rest of the way. I'm just glad my supervisor heard the call and let me take my break early so I can get my head straight again.
Me: Thank you for calling <provider>! This is Zed speaking for Technical Support. May I have t--
SC: Yeah, I got telephone poles down all over the place and I wanna know why my TV isn't working! It just shows a blank screen!
Me: ...ma'am, I'll need to run some tests to see for s--
Like hell she'd let me finish that sentence.
SC: (to someone in the background) He gotta run some tests with telephone poles down!
Me: (through gritted teeth) --sure, but it sounds like massive storm damage. I can send a technician out to do repairs, but we'll need to wait until the weather cl--
SC: Why can't he come out now?!
Sure. What's one techician in the grand scheme of things? It's not like he's got anything to live for after all, as long as you can watch your soap operas, huh.
Me: The county you're in seems to still be in a severe thunderstorm warning for the time being. With the we--
SC: Well, tell him to hurry up!
I'll spare you folks the rest of the call, because my vision went red about that point, but I didn't get fired so I'm guessing that I kept my cool the rest of the way. I'm just glad my supervisor heard the call and let me take my break early so I can get my head straight again.
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