Now, to be fair, I work in many different departments. Toys, sporting goods, pets, automotive, paint, hardware, and fashion. Some are 2 aisles, some are six. I cannot know how to install and work everything in the store. When I get asked about car stereo installer kits, I will immediately tell the person I cannot help them in regards of whether this piece looks the same to that piece because if the wiring is different, it could potentially start a fire.
Ok, so I get a phone call regarding fish filters. Okay, which one? He ignores my question and keeps on asking about some piece of it. I ask him the brand again because I plan on opening one (they are not sealed) and looking at the instructions. He finally tells me that he got it at Petco. So after trying to tell him that I can't really help him because I can't see how his filter is set up to give him advice (it was set up weird and not like the ones in our store. Finally, he cusses me out and hangs up the phone.
It's good to know that I am supposed to be able to troubleshoot something I cannot see or read about. We also do not sell it so that adds icing to the cake.
Ok, so I get a phone call regarding fish filters. Okay, which one? He ignores my question and keeps on asking about some piece of it. I ask him the brand again because I plan on opening one (they are not sealed) and looking at the instructions. He finally tells me that he got it at Petco. So after trying to tell him that I can't really help him because I can't see how his filter is set up to give him advice (it was set up weird and not like the ones in our store. Finally, he cusses me out and hangs up the phone.
It's good to know that I am supposed to be able to troubleshoot something I cannot see or read about. We also do not sell it so that adds icing to the cake.
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