Ridiculous!

[Imogene]

Had a lady walk into the vestibule outside the store tonight, just after 10 PM (very important, write that down...) and she watched a bit pissily as Night Manager walked past the locked door... so she came in through the open door, carrying a bed spread set still in the latex bag, and set off the sensors.
I was busy ringing a customer's coupons, and heard her say, "I need to exchange this..."
I looked up and said, "Unfortunately, it's too late to do returns, Guest Services closed at 8 PM."
"I just want to exchange this!"
J: "Still can't do it, only Guest services can do returns or exchanges, and they closed at 8 PM."
"That's ridiculous! Who's your manager?"
J: "The gentleman who walked in front of you at the other door, Night Manager..."
"I'm going to complain about him for not removing the security tag when I bought this."
J: Yeah, he wouldn't have, seeing as he's NOT on the front end any longer unless we get massively busy, and we haven't been...
She heads out, and I finish scanning the coupons...

Ridiculous, part two
Five minutes later...
The service desk phone rings, and, as is my job, I go to answer it.
J: "Service desk, this' Juwl, how can I help you?"
"I was in there about five minutes ago, and I was told I can't do a return..."
J: Oh, that must've been Juwl, she's ever so smart, and beautiful, and RIGHT, you bitch! "Yes, Ma'am, I did indeed tell you you can't do returns when Guest services is closed."
"Ridiculous!"
J: Doesn't change how we run our business...

Meanwhile
Had a customer come to my line with a full cart...
"Are there no real registers open?"
J: *look at all four of my registers being used* "No, Ma'am, there's only UScan this time of night."
"If I had known that, I wouldn't have come to this store."
J: Like it's a fucking pleasure to have to deal with bitches who can't be nice when they HAVE to go through my line...
"What time do the cashiers leave?"
J: "Usually, 11 PM..."
"Why are they gone now?"
Note: It was just about to turn 11 PM...
J: "Depending on the closing manager, they'll leave when they like..."
"Well, that's wrong!"
J: You know what, keep complaining to the lowest rung on the ladder about how the higher ups act... yeah, that'll help...

[Cancer_Rat]

I would be nice to you, because every one here has been in the same exact situation,and i also believe in karma, and there is no telling what kind of day the person behind the register has had, and also it would not be detrimental to someone's health to do so v(^_^)b.

[EricKei]

"Why are they gone now?"
Note: It was just about to turn 11 PM...
J: "Depending on the closing manager, they'll leave when they like..."
"Well, that's wrong!"

No, no, no...That's right....It's called "running labor" -- aka Why have 5 cashiers working on Register when there are only 2 cursetomers in the store AND it's Closing Time?

[TonyDonuts]

I was working with a guy, we'll call him Dave, when some douchebag started giving him a hard time about, I kid you not, his customer ID number.

You see, when he set up his commercial purchasing account, the company would just use the company's phone number as the customer account number, on the theory that this number would be easy for the customer to remember.

Well. . .Minnesota added some area codes some years back. Where once this customer's phone number started with 612, now it started with 952. But his customer number still started with 612.

So, this customer's complaint revolved around how completely unreasonable we were in expecting people to remember the dim and distant past when phone numbers started with 612, and how "customer-unfriendly" it all was.

Dave was friendly, conciliatory, very apologetic, but Douchebag was having none of it. It was UNREASONABLE for customers to remember this number, and he was holding Dave PERSONALLY RESPONSIBLE for this and was DEMANDING that he FIX this COMPLETELY UNACCEPTABLE situation right NOW!

Dave was starting to get flustered. I looked at the guy, behind the RIGHTEOUS INDIGNATION was a little gleam in his eye. He was enjoying himself.

Right, enough's enough at this point. I put my Responsible Adult face on.

I put my hand on Dave's shoulder, "Dave, he's baiting you."

Dave looked startled. As did Douchebag. "Now just a minute!" I held a finger up to him, Stern Responsible Adult face on, "I'll get to you, sir, in a minute." He tried to sputter his way around that. I just looked him down, playtime was over.

"Dave, he's complaining about something that he knows you can't do anything about, and he's doing it just to make you feel stupid. He's going to drive you down so that he can strut out of here feeling like a big strong man. Now, I used to expect more from a man of the cloth," and I said this with a look at the man dressed as a good Lutheran pastor, "but as it turns out they're just people too. Disappointing."

Douchebag looked startled, and really wanted to start another thread, but I just crossed my arms and looked at him. Big Daddy wasn't in the mood.

He left. I was sure he was going to call Home Office, but he didn't.

[EricKei]

"but as it turns out they're just people too. Disappointing."

::golfclap::

Wonderful, effectively diplomatic way of dealing with someone who was obviously just abusing "Dave" for the sake of being abusive. You handled it really well.

[MoonCat]

I LOVE YOU. That's the best response to that kind of nasty-ass gameplaying I ever saw. Gonna remember that!

[Yarnil]

That was awesome

[morgana]

Tony, you are 'teh awesome'! Beautifully done.

[Andara Bledin]

Douchebag looked startled, and really wanted to start another thread, but I just crossed my arms and looked at him. Big Daddy wasn't in the mood.

He left. I was sure he was going to call Home Office, but he didn't.

*adds another name to her list of people to fangirl over*

^-.-^