My company now stops water delivery service when your balance reaches 60 days past due. Once this happens, payment of the entire past due balance. (30+ days and 60+ days) is required to continue.
SC: If I pay $50, can I get a delivery?!
Me: Unfortunately ma'am, we would need a payment of $100 to resume service.
SC: $100!?
Me: yes ma'am. Your full balance is $125.40 of which $100 is past due.
SC: When I paid last month you said if I paid $50 more you would deliver to me! You mean you lied!?
Me: no ma'am, but that was April 1. This is May 3. The balance ages each day and that increases you past due amount.
SC:What!? You add a day to my past due amount every day!? That's crazy! How can you do that, it'll ruin my credit! Why didn't you take my payment last month from what I owe now.
Me: because your balance was higher last month. You owed $175, you paid $75 and your balance has increased by-
SC: (laughing) Ohhhh, see, I figured out your little game.
Me: ma'am, this isn't a "game"; we simply expect payment for services already rendered and we do apply payments to the oldest open balance but by making partial payments and paying 30 days apart, your past due balance is increasing. I am sorry for the inconvenience but-
SC: I AM ON DISABILITY!YOURE USING BIG WORDS TO CONFUSE ME! STOP LYING! YOU'RE ALL CRAZY DO YOU HEAR ME! IM CALLING FOX 5!
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Me: (to supervisor) it is waaaay too early for this (it was 7 am)
SC: If I pay $50, can I get a delivery?!
Me: Unfortunately ma'am, we would need a payment of $100 to resume service.
SC: $100!?
Me: yes ma'am. Your full balance is $125.40 of which $100 is past due.
SC: When I paid last month you said if I paid $50 more you would deliver to me! You mean you lied!?
Me: no ma'am, but that was April 1. This is May 3. The balance ages each day and that increases you past due amount.
SC:What!? You add a day to my past due amount every day!? That's crazy! How can you do that, it'll ruin my credit! Why didn't you take my payment last month from what I owe now.
Me: because your balance was higher last month. You owed $175, you paid $75 and your balance has increased by-
SC: (laughing) Ohhhh, see, I figured out your little game.
Me: ma'am, this isn't a "game"; we simply expect payment for services already rendered and we do apply payments to the oldest open balance but by making partial payments and paying 30 days apart, your past due balance is increasing. I am sorry for the inconvenience but-
SC: I AM ON DISABILITY!YOURE USING BIG WORDS TO CONFUSE ME! STOP LYING! YOU'RE ALL CRAZY DO YOU HEAR ME! IM CALLING FOX 5!
click
Me: (to supervisor) it is waaaay too early for this (it was 7 am)
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