Early in my shift SC complains his TV's sound isn't working properly. At 10:30 there's only so much I can do, but I offer to allow him to switch rooms all the way to (wait for it) next door!
He later calls and asks for directions to get some flowers in the morning. I give him directions that's on the way to where he's trying to get to. He tells me I've been very helpful. And then...
He asks how to get DVD players working on our TV's. Unfortunately for him, you can't. No DVD players, X Box, PS3, or Wii. Sucks for those involved but sadly such a thing is impossible.
That's when he turns into a giant douche demanding free ppv movies. When I tell him that's not possible due to it being through a 3rd party, he gets EW on me.
"Let me get ths straight. You're elling me you're not empowered to help satisfy the customer? Is this what I'm hearing?"
Yes, Mr. Douche, that's right. I only wish I could untell you the directions I gave you because you say I'm so unhelpful. I wish I could inflict your new room's TV with poor sound because I've obviously been so unhelpful even though that's the best I can do with what I have right now.
He later calls and asks for directions to get some flowers in the morning. I give him directions that's on the way to where he's trying to get to. He tells me I've been very helpful. And then...
He asks how to get DVD players working on our TV's. Unfortunately for him, you can't. No DVD players, X Box, PS3, or Wii. Sucks for those involved but sadly such a thing is impossible.
That's when he turns into a giant douche demanding free ppv movies. When I tell him that's not possible due to it being through a 3rd party, he gets EW on me.
"Let me get ths straight. You're elling me you're not empowered to help satisfy the customer? Is this what I'm hearing?"
Yes, Mr. Douche, that's right. I only wish I could untell you the directions I gave you because you say I'm so unhelpful. I wish I could inflict your new room's TV with poor sound because I've obviously been so unhelpful even though that's the best I can do with what I have right now.
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