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I am not sure what the problem was here......OH YES I DO another case of brain farts
me - yeah who else
SM - screaming woman
boring boring boring night tonight. phone rings. I answer
me - <openning speil> and will this be delivery or carryout?
SW - carryout please <mummble mummble to someone in the background> what are your specials???
me - <give them our current "special" which is NOT really a special but the script says we gotta push it unless we want out pinkie finger cut off and then detail our carryout special>
SW - ok we want a large pizza. on the left side we want onions and green pepper and on the right side we want black olives and mushrooms. <seriously though WHO cares what side it is on just so it is half and half> <insert more talking to the person in the background>
me - OK i have that < start suggestive selling stuff again unless I want my right toe cut off>
SW - do you have any deals on wings???
me - not today but on <day> we have 50 cent wings.
SW - <in background someone asks IF THEY CAN DO THE SPECIAL TODAY???> < to person in the background NO THEY CAN NOT DO THAT!!!>
SW - yes I will take a small order of wings.
me <finishes upselling> anything else tonight.
SW - no that will be all
ME - <reading back the order they GAVE me as stated above> and your total will be $18.19 and it will be ready in about 15 minutes. <hang up>
I go on about my night and onto a delivery. they pick up the order after I leave.
whilst I am gone they called up and literally screamed at the first CSR/server. she could not make heads or tails of what they were screamming about and hands the call over to the Shift Manager. they continue to scream at him. he finally gets what they are trying to scream. they claim they ordered a MEAT PIZZA with above mentioned extra toppings.
NOW they want the pizza replaced AND want it delivered (oh and the MOD did NOT want the wrong pizza back)
first problem is is that YOU approved the order I read back to you. I am sorry that you do not seem to understand the English language (that seems to be your primary human language) when it is spoken in a very clear and distinct manner
second there was NEVER a mention/hint or psychic impression of a MEAT PIZZA when you placed the order
Third when the "correct pizza" was delivered you told the driver in a sweet but condescending tone that "you were glad WE (meaning the store) "corrected" OUR (again meaning the store) mistake"
me - yeah who else
SM - screaming woman
boring boring boring night tonight. phone rings. I answer
me - <openning speil> and will this be delivery or carryout?
SW - carryout please <mummble mummble to someone in the background> what are your specials???
me - <give them our current "special" which is NOT really a special but the script says we gotta push it unless we want out pinkie finger cut off and then detail our carryout special>
SW - ok we want a large pizza. on the left side we want onions and green pepper and on the right side we want black olives and mushrooms. <seriously though WHO cares what side it is on just so it is half and half> <insert more talking to the person in the background>
me - OK i have that < start suggestive selling stuff again unless I want my right toe cut off>
SW - do you have any deals on wings???
me - not today but on <day> we have 50 cent wings.
SW - <in background someone asks IF THEY CAN DO THE SPECIAL TODAY???> < to person in the background NO THEY CAN NOT DO THAT!!!>
SW - yes I will take a small order of wings.
me <finishes upselling> anything else tonight.
SW - no that will be all
ME - <reading back the order they GAVE me as stated above> and your total will be $18.19 and it will be ready in about 15 minutes. <hang up>
I go on about my night and onto a delivery. they pick up the order after I leave.
whilst I am gone they called up and literally screamed at the first CSR/server. she could not make heads or tails of what they were screamming about and hands the call over to the Shift Manager. they continue to scream at him. he finally gets what they are trying to scream. they claim they ordered a MEAT PIZZA with above mentioned extra toppings.
NOW they want the pizza replaced AND want it delivered (oh and the MOD did NOT want the wrong pizza back)
first problem is is that YOU approved the order I read back to you. I am sorry that you do not seem to understand the English language (that seems to be your primary human language) when it is spoken in a very clear and distinct manner
second there was NEVER a mention/hint or psychic impression of a MEAT PIZZA when you placed the order
Third when the "correct pizza" was delivered you told the driver in a sweet but condescending tone that "you were glad WE (meaning the store) "corrected" OUR (again meaning the store) mistake"
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