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I work at a department store in the home area, where we sell among other things, pillows. This woman comes in with her son heading to college looking for pillows. I direct her towards some of the cheaper pillows because it's not worth spending the money on a high quality pillow that will more than likely have vomit on it within 6 months. Mom insists on getting a down pillow. I show her where they are and let her know if she has any questions to ask. She asks where are the standard/queen pillows. I show her where some are and the options. The one she wanted was on the top. I see the son climbing the latter that is clearly marked associates only. I politely ask them if they could get down because it's a safety risk having a customer climb a ladder. She claims that she had him do it because no one was standing around holding their hands. She thinks that I am being rude by asking him to get off. I get them the pillow. She then proceeds to complain about how expensive the down pillow is. At this point, using any logic that natural ingredients plus high quality cotton is going to make a pillow more expensive isn't going to work. I've helped her before and she struck me as the type that thinks everyone who works in retail is a complete idiot and someone is convinced that she is intelligent, which manifests itself as stubbornness in her case. That's not true because you have to be intelligent to work in retail and deal with the morons like her on a daily basis. I remember her being an obnoxious coupon whore and her difficultly in understanding that multiple coupons will not work on the same transaction. My employer is notorious for the number of coupons that it has circulating at one time, so some customers understandably get confused.
I check her out and think this is the end of this. She's upset at how much the pillow is even with 20% off. They then ask if we have any twin XL sheets for dorm beds. I tell her not now, but we will later in the summer closer to when school starts. I tell her at this point if she wants to get them now her options are to order them through the housing association or to order them online. I know from personal experience that the only stores that carry them year round are Bed Bath and Beyond and the nearest one is 3 hours away. I tell her they are a seasonal item and she doesn't seem to understand that. We did have one in stock but it had pink stripes. I thought about showing it to them after they left out of pure spite because her son seemed like the very masculine type.
She said she thought I was rude for trying to patiently answer her questions. I don't think I was rude. I explained everything to her as calmly as I could. It wasn't my fault she has a permanent bitch attitude.
I also am dreading customers complaining about the increase in sheet prices due to cotton. This week I marked up some of the lower quality sheets almost 20%. I can't do anything about it.
I check her out and think this is the end of this. She's upset at how much the pillow is even with 20% off. They then ask if we have any twin XL sheets for dorm beds. I tell her not now, but we will later in the summer closer to when school starts. I tell her at this point if she wants to get them now her options are to order them through the housing association or to order them online. I know from personal experience that the only stores that carry them year round are Bed Bath and Beyond and the nearest one is 3 hours away. I tell her they are a seasonal item and she doesn't seem to understand that. We did have one in stock but it had pink stripes. I thought about showing it to them after they left out of pure spite because her son seemed like the very masculine type.
She said she thought I was rude for trying to patiently answer her questions. I don't think I was rude. I explained everything to her as calmly as I could. It wasn't my fault she has a permanent bitch attitude.
I also am dreading customers complaining about the increase in sheet prices due to cotton. This week I marked up some of the lower quality sheets almost 20%. I can't do anything about it.
I can relate to your pains regarding the higher prices. I work at a fast food joint and whenever the company decides to jack up the prices 10 cents I have to hear, "what happened? Did you change the price"? After the 20th SC I wanna snap and shout "YES!! YES I CHANGED THE PRICE BECAUSE I SECRETLY HATE YOU FOR NO REASON IN PARTICULAR! YOU FOUND ME OUT!"
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