Tweet
It's been quite awhile since I've posted, but I've collected a few anecdotes to share. Quick background: I work in a grocery store with a cafeteria-style dining area.
~~~~
A family comes up to pay for their meals, and I ask if they're having any drinks. The woman says, "No, we'll have water." She holds up the water cups, pays, and goes on her way. I happen to be walking by the drink counter while she fills one of the cups with soda. I politely mention that I misunderstood; I thought she said she was getting water. She grabs her purse and snaps, "How much do I owe you for half a cup of root beer?" I want to ask full price because of her attitude, but I charge her for a child's drink instead, since a child is drinking it.
A few minutes later, she storms up to the counter to point out to me that a woman has just filled her kid's cup with Pepsi. The person who is currently paying happens to be in the accused's party, so I tell her that they have actually purchased a drink for the child. As she goes back to her table, she screeches, "Well, Sor-REE!"
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
SC comes up to pay for his soup and salad on a Wednesday afternoon. As I'm ringing him up, he points to the sign on the salad bar. "It says $4 for all you can eat. Don't you think that's deceptive?"
"You mean that huge banner that says "EVERY TUESDAY" in big red letters?" I ask innocently.
"Yeah, well, that part is up in the corner. (It takes up a full 1/4 of the sign, and the letters are at least 3 inches tall) I come in here every day!" declares SC.
I THINK: Gee, then you've had ample opportunity to read the sign by now.
I SAY: "Here's your change, and I'll probably see you when you come in tomorrow!" SC grunts and leaves.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
It's a full moon, and the deli has a special on chicken: Eight pieces for five bucks. Of course, this combination brings out the best in people.
One lady wants eight breasts. I'd settle for two slightly larger ones, but neither of us is getting what we want for five bucks. Sucks to be us.
One SC wants four of the 8pc. deals, made fresh. He is told it will be about 20 minutes. He agrees and says he'll be back to get it. We fill his order directly from the fryer basket, and a CW prepares to put the rest of the batch into the service case. SC comes back for his order just as this happens. When presented with his boxes of chicken, he accuses us of keeping it warmed over. After all, he just witnessed an employee putting out fresh chicken, and we gave him prepackaged boxes! He complains to the MOD when he goes to pay, and ends up getting everything for free - including a couple of large side dishes!
~~~~~~~~
A couple comes through my lane with a WIC voucher for baby food. The voucher calls for something like 20 jars of plain fruits or vegetables. Only 4 or 5 of their selections are eligible. The rest are things like chicken and noodles, macaroni and cheese, apple granola, etc.
Even if a bit illiterate, that couple was at least understanding about the situation. We don't always get so lucky.
I once checked out an SC who practically had an aneurysm when she was told she had to get whole milk, as it stated on the WIC voucher, instead of 1% milk. She was shopping for her daughter, whom she called on her cell phone so she (the daughter) could tell us she always got 1% milk with her vouchers. When that didn't work, the SC did the ol' "Never coming back!" song and dance. She declared that since we'd rather lose a customer than bend the rules a little, she'd take her business elsewhere.
Good. Let some other store risk their WIC acceptance status by giving in to your tantrums. And thanks for giving us a heads-up to watch out for people like you.
~~~~
A family comes up to pay for their meals, and I ask if they're having any drinks. The woman says, "No, we'll have water." She holds up the water cups, pays, and goes on her way. I happen to be walking by the drink counter while she fills one of the cups with soda. I politely mention that I misunderstood; I thought she said she was getting water. She grabs her purse and snaps, "How much do I owe you for half a cup of root beer?" I want to ask full price because of her attitude, but I charge her for a child's drink instead, since a child is drinking it.
A few minutes later, she storms up to the counter to point out to me that a woman has just filled her kid's cup with Pepsi. The person who is currently paying happens to be in the accused's party, so I tell her that they have actually purchased a drink for the child. As she goes back to her table, she screeches, "Well, Sor-REE!"
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
SC comes up to pay for his soup and salad on a Wednesday afternoon. As I'm ringing him up, he points to the sign on the salad bar. "It says $4 for all you can eat. Don't you think that's deceptive?"
"You mean that huge banner that says "EVERY TUESDAY" in big red letters?" I ask innocently.
"Yeah, well, that part is up in the corner. (It takes up a full 1/4 of the sign, and the letters are at least 3 inches tall) I come in here every day!" declares SC.
I THINK: Gee, then you've had ample opportunity to read the sign by now.
I SAY: "Here's your change, and I'll probably see you when you come in tomorrow!" SC grunts and leaves.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
It's a full moon, and the deli has a special on chicken: Eight pieces for five bucks. Of course, this combination brings out the best in people.
One lady wants eight breasts. I'd settle for two slightly larger ones, but neither of us is getting what we want for five bucks. Sucks to be us.
One SC wants four of the 8pc. deals, made fresh. He is told it will be about 20 minutes. He agrees and says he'll be back to get it. We fill his order directly from the fryer basket, and a CW prepares to put the rest of the batch into the service case. SC comes back for his order just as this happens. When presented with his boxes of chicken, he accuses us of keeping it warmed over. After all, he just witnessed an employee putting out fresh chicken, and we gave him prepackaged boxes! He complains to the MOD when he goes to pay, and ends up getting everything for free - including a couple of large side dishes!
~~~~~~~~
A couple comes through my lane with a WIC voucher for baby food. The voucher calls for something like 20 jars of plain fruits or vegetables. Only 4 or 5 of their selections are eligible. The rest are things like chicken and noodles, macaroni and cheese, apple granola, etc.
Even if a bit illiterate, that couple was at least understanding about the situation. We don't always get so lucky.
I once checked out an SC who practically had an aneurysm when she was told she had to get whole milk, as it stated on the WIC voucher, instead of 1% milk. She was shopping for her daughter, whom she called on her cell phone so she (the daughter) could tell us she always got 1% milk with her vouchers. When that didn't work, the SC did the ol' "Never coming back!" song and dance. She declared that since we'd rather lose a customer than bend the rules a little, she'd take her business elsewhere.
Good. Let some other store risk their WIC acceptance status by giving in to your tantrums. And thanks for giving us a heads-up to watch out for people like you.
Comment