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Ive found a reason not to pay and Im sticking to it!
I received a call from a man who wanted to talk about his bill. He owed about $110 and half of it was past due. He told me at first that it was so high because we didn't deliver on time and he had to call for extra deliveries (which he did a couple of times earlier in the year) However I explained that we don't charge extra when you get water; we bill for each bottle you get and that's it. Then he says its high because they weren't getting water so they quit paying (we get this a lot and I can never figure out why they think not paying for the service they did get will help them get more). Than his wife starts yelling in the background and gets on the phone. Then it gets ugly.
SC: I pay every month!
Me: You do; however you are not paying the full balance. That is causing an amount to come forward each month, increasing your bill.
SC: I know. Im only paying $32. I can't see paying more than that for water.
Me: Well at $5 a bottle with your cooler rental that would be correct but you are getting 7 amd 8 bottles.
SC: My husband ordered more because he never knew when you were coming and I don't see why we should pay for your mistake!
Me: While we did miss 2 deliveries in February and I can see your frustration...this is May. You ordered 8 bottles in March, and 7 in April and May. We delivered in the scheduled dates in those months. Are you disputing any of the charge specifically?
SC: Yes! Yes we're disputing the charges.
Me: Ok. What is incorrect on the bill?
SC: The extra water we had to order because of your mistake!
Me: Ma'am you said you requested the water. Even if you didnt you say you received and consumed it. Also, again this is May...your last payment was a partial payment for March-
SC: *suddenly screaming like a banshee* EITHER YOU CALL THE WHOLE THING EVEN OR WE QUIT! FIX IT OR COME GET YOUR WATER OFF MY PROPERTY!
Me: Ma'am we cannot unfortunately write off $100 of products you requested. Even without the excess water you still owe a balance and whether or not you cancel Id hate to see you have this on your credit report-
SC: I DONT GIVE A FLYING F*** ABOUT CREDIT!
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SC: I pay every month!
Me: You do; however you are not paying the full balance. That is causing an amount to come forward each month, increasing your bill.
SC: I know. Im only paying $32. I can't see paying more than that for water.
Me: Well at $5 a bottle with your cooler rental that would be correct but you are getting 7 amd 8 bottles.
SC: My husband ordered more because he never knew when you were coming and I don't see why we should pay for your mistake!
Me: While we did miss 2 deliveries in February and I can see your frustration...this is May. You ordered 8 bottles in March, and 7 in April and May. We delivered in the scheduled dates in those months. Are you disputing any of the charge specifically?
SC: Yes! Yes we're disputing the charges.
Me: Ok. What is incorrect on the bill?
SC: The extra water we had to order because of your mistake!
Me: Ma'am you said you requested the water. Even if you didnt you say you received and consumed it. Also, again this is May...your last payment was a partial payment for March-
SC: *suddenly screaming like a banshee* EITHER YOU CALL THE WHOLE THING EVEN OR WE QUIT! FIX IT OR COME GET YOUR WATER OFF MY PROPERTY!
Me: Ma'am we cannot unfortunately write off $100 of products you requested. Even without the excess water you still owe a balance and whether or not you cancel Id hate to see you have this on your credit report-
SC: I DONT GIVE A FLYING F*** ABOUT CREDIT!
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Call her bluff: Turn it over to a collection agency.
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