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I know, I know, LOONNNG time since I've posted but this particular gem is rubbing me the wrong way for some reason.
Bit of BG, part of my job is managing our online marketplaces such as Amazon, alibris, half.com, etc, etc. This also includes contact with buyers. Nine times out of ten, people are understanding and easy to work with, even if they're kinda crazy. we sell used textbooks online, and some people's standards are incredibly high, stupidly high I would say. Well, sometimes, as it happens, other sellers will buy from us, so they can turn around and resell for higher. Not sure why, just how shit happens. (end of BG)
I got an amazon message last week. Now, first off, there are different versions of some books. Same title/author and content, but some come with CDs, access codes or special happy bells and whistles that cost more. WE list by ISBN, so if you search for it on Amazon, you'll see THEIR description, can click on "used from" and go to see the marketplace where other sellers are offering that title in various conditions. ALL of our books are described as used, in used condition, may contain writing and/or highlighting. If an item is listed by amazon as with a CD, study guide or whathaveyou, that's how WE sell it.
Guy orders This book
Scroll down and there's blurb about with a special CD and the features on CD, but it clearly notes (complete with hyperlink!!) that this refers to an ALTERNATE edition seen here.
What we listed? No CD. Confusing yes, but hey, it's Amazon and the publisher's wording.
Well, Mr. Asstard here comes and sends the following message (all spelling and grammar intact):
Ok, fine, I doublechecked, made sure we had the correct listing, even went to the PUBLISHER'S site to verify the ISBN he purchased didn't come with anything, and it didn't. So I responded politely, and informed him of such, mainly, with the following email through Amazon messaging:
End of it, you'd think, yes? Especially since I hadn't heard from him for over a week. Well, apparently not. This morning, there's another lovely little gem.
Another note here: Our policy is we don't pay for return shipping unless we've made an error. That's in line with Amazon Seller terms. It's not on us to ship it back, we just refund the cost of the item. Further, Amazon ALSO recommends (which we adhere to) not issuing a refund until we get the item back in our grubby little hands. Note how above he demanded a refund and then MAYBE we could arrange getting our book back? yeah, um...no...
Here's what he had to say this morning:
...
NO!!
>.<
So, I toddle back to reread Amazon terms and conditions again, to make sure I'm not misinterpreting them, and doublecheck the refund policy issued on OUR storefront. Yup, everything lines up. So, I sent another message out today, again super polite:
Probably won't hear back from him for another week...
I did a little investigating, and he's a condescending piece of work. His account is a storefront for another bookseller. Ok, sure, fine, whatever. But he's being demanding that we give him every last cent back and some change, because HE read a description wrong and ordered a wrong book, but HIS return policy is so horribly WRONG.
First of all, you have to contact them within 2 days and get permission/authorization to return books, then ship them back within a week, AND get charged a 10% restocking fee (Fun fact!! Directly from Amazon: For used media, defects/damage/material difference should be reported to you within 14 days of receipt and the returned merchandise should still be postmarked within 30 days of shipment. There should be no restocking fee charged if the item is defective/damaged/materially different. - He's charging a restocking fee regardless, and it's indicated in his feedback!) Also, if you don't have permission to return you get walloped with a 40% restocking fee, so if your mail carrier can't deliver/he gets the address wrong/you refuse or change your mind?? Yeah, you lose about half your money.
Reading through this person/store's feedback, I'm amazed at some of the gall. Yes, overall a super high feedback score, lots of positives but the negatives are a doozy. Takes too long to respond, never ships a book, or waits until 1 day AFTER the period where a book can be returned to answer an email.
So...who wants to bet I hear from this ass next week, threatening another claim? I held back from mentioning Amazon's rules, that's for next time, because I'm pretty sure he's going to pitch a fit and a half.
Bit of BG, part of my job is managing our online marketplaces such as Amazon, alibris, half.com, etc, etc. This also includes contact with buyers. Nine times out of ten, people are understanding and easy to work with, even if they're kinda crazy. we sell used textbooks online, and some people's standards are incredibly high, stupidly high I would say. Well, sometimes, as it happens, other sellers will buy from us, so they can turn around and resell for higher. Not sure why, just how shit happens. (end of BG)
I got an amazon message last week. Now, first off, there are different versions of some books. Same title/author and content, but some come with CDs, access codes or special happy bells and whistles that cost more. WE list by ISBN, so if you search for it on Amazon, you'll see THEIR description, can click on "used from" and go to see the marketplace where other sellers are offering that title in various conditions. ALL of our books are described as used, in used condition, may contain writing and/or highlighting. If an item is listed by amazon as with a CD, study guide or whathaveyou, that's how WE sell it.
Guy orders This book
Scroll down and there's blurb about with a special CD and the features on CD, but it clearly notes (complete with hyperlink!!) that this refers to an ALTERNATE edition seen here.
What we listed? No CD. Confusing yes, but hey, it's Amazon and the publisher's wording.
Well, Mr. Asstard here comes and sends the following message (all spelling and grammar intact):
Quoth le asshole
Ok, fine, I doublechecked, made sure we had the correct listing, even went to the PUBLISHER'S site to verify the ISBN he purchased didn't come with anything, and it didn't. So I responded politely, and informed him of such, mainly, with the following email through Amazon messaging:
Quoth Me!
Another note here: Our policy is we don't pay for return shipping unless we've made an error. That's in line with Amazon Seller terms. It's not on us to ship it back, we just refund the cost of the item. Further, Amazon ALSO recommends (which we adhere to) not issuing a refund until we get the item back in our grubby little hands. Note how above he demanded a refund and then MAYBE we could arrange getting our book back? yeah, um...no...
Here's what he had to say this morning:
Quoth still an ass
NO!!
>.<
So, I toddle back to reread Amazon terms and conditions again, to make sure I'm not misinterpreting them, and doublecheck the refund policy issued on OUR storefront. Yup, everything lines up. So, I sent another message out today, again super polite:
Quoth Must. Be. Professional...
Probably won't hear back from him for another week...
I did a little investigating, and he's a condescending piece of work. His account is a storefront for another bookseller. Ok, sure, fine, whatever. But he's being demanding that we give him every last cent back and some change, because HE read a description wrong and ordered a wrong book, but HIS return policy is so horribly WRONG.
First of all, you have to contact them within 2 days and get permission/authorization to return books, then ship them back within a week, AND get charged a 10% restocking fee (Fun fact!! Directly from Amazon: For used media, defects/damage/material difference should be reported to you within 14 days of receipt and the returned merchandise should still be postmarked within 30 days of shipment. There should be no restocking fee charged if the item is defective/damaged/materially different. - He's charging a restocking fee regardless, and it's indicated in his feedback!) Also, if you don't have permission to return you get walloped with a 40% restocking fee, so if your mail carrier can't deliver/he gets the address wrong/you refuse or change your mind?? Yeah, you lose about half your money.
Reading through this person/store's feedback, I'm amazed at some of the gall. Yes, overall a super high feedback score, lots of positives but the negatives are a doozy. Takes too long to respond, never ships a book, or waits until 1 day AFTER the period where a book can be returned to answer an email.
So...who wants to bet I hear from this ass next week, threatening another claim? I held back from mentioning Amazon's rules, that's for next time, because I'm pretty sure he's going to pitch a fit and a half.
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