The post about the lady using the tornado to get free sandwiches reminded me of this gem from last week.
SC: I know I am behind on my bill but Ive been out of the office for quite awhile because my son died.
Me: I'm so sorry to hear of your loss ma'am.
SC: yeah so I was wondering if you can waive all my late fees.
Me: I can certainly waive one for a courtesy-
SC: there are 3. This one was charged on March 30, the day he died. I don’t want to look at that. He was in a car accident that day.
Me: well I am authorized to waive one but I can contact the local manager to see if we can make an exception.
SC: please do. I know it was past due before the 30th but I haven't been around since way before that because MY SON DIED OF CANCER AND HE WAS IN THE HOSPITAL FOR MONTHS.
Me: um...I thought you said he was in a car accident?
SC: pause...and click
SC: I know I am behind on my bill but Ive been out of the office for quite awhile because my son died.
Me: I'm so sorry to hear of your loss ma'am.
SC: yeah so I was wondering if you can waive all my late fees.
Me: I can certainly waive one for a courtesy-
SC: there are 3. This one was charged on March 30, the day he died. I don’t want to look at that. He was in a car accident that day.
Me: well I am authorized to waive one but I can contact the local manager to see if we can make an exception.
SC: please do. I know it was past due before the 30th but I haven't been around since way before that because MY SON DIED OF CANCER AND HE WAS IN THE HOSPITAL FOR MONTHS.
Me: um...I thought you said he was in a car accident?
SC: pause...and click
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