Thank you for wrapping it well, at least.

[Betweenshades]

No, really- thank you for wrapping the return with care and shipping it properly. It shows that you probably aren't an asshole.

Unfortunately, I have no idea who you are. Why? Because you didn't put any info in or on the box that gives me this info. Your name isn't even familiar. I can probably figure it out with some digging, but why make me dig? It won't get your money to you any faster. In fact, it will probably delay it because I'm going to give preference to the outgoing shipments, the estimates that need to be written and lunch.

If I find out that you contacted me for an RMA and blatantly ignored my return instructions, I'll be fairly ticked off.

And don't even THINK about complaining that it took a while to get refunded; I'll block your ass.

[BeenThereDoneThat]

Bravo. I don't know how people expect us to know how to credit them if they give us no clues. Fortunately our returns are complicated enough that the SCs have to follow instructions or they will never ever get their credit back...we're just too large a company to figure it out. Not that they wouldn't call and bitch to high heaven about it.

[Lots42]

Customers simply don't understand. Just because they remember us doesn't mean we remember them. It's quite scary when you think about it. They, the customers, are quite literally having a hard time remembering other customers exist.

[Betweenshades]

Update:

And I found him. I *did* tell him what to do so I'd find his order. The only reason I found him at all was searching for the part and then comparing the cites that the customers lived in.

The kicker? He put in this receipt thing from his repair shop with the part number and why he was returning it. But the address and name on the paper didn't jive with anything in my records because he bought it with his personal account, not an account actually associated with the repair shop. Both his home address and business address were both in Imadumbass, TX, so that helped me narrow it down, at least. I actually thought it was a part we had bought at first, until I saw the $0 total at the bottom.

*bangs head against wall*

Customers simply don't understand. Just because they remember us doesn't mean we remember them. It's quite scary when you think about it. They, the customers, are quite literally having a hard time remembering other customers exist.

I've got to give my customer base a LOT of credit. Most of the time they actually listen and I can find them quickly. But, you're right- even though I ship 99% of the sales I get out the same day, I still get someone asking why it takes so long to ship. Grr!!

[MoonCat]

Because they are your ONLY customer. THE customer, the one and only, and you clearly spend all of your time waiting for them to place an order, so you can jump right on it.

[Raveni]

even though I ship 99% of the sales I get out the same day, I still get someone asking why it takes so long to ship. Grr!!

Is it because they expect you to ship it after they agreed to buy it but before they actually paid for it?

[Betweenshades]

Is it because they expect you to ship it after they agreed to buy it but before they actually paid for it?

Maybe for the best offer people, but I require immediate payment for those who just use "buy it now." I think it's people being people :P