She didn't believe me!

[Sandy]

When I used to work at Coles, I was on the register, when this really huffy customer came up to me. This was the convo:

SC: Can I get some assistance?
Me: Yes, what is it?
SC: Can you tell me where the stock powder is?
Me: (without hesitation) Aisle 1.
SC: Are you telling me that you keep the stock powder in a different aisle from all the spices (spices were in aisle 5)
Me: Well, I don't stock the shelves, but yeah
SC: It's in aisle 5, I just can't find it

Later on, when I was on my way back from my tea break, I passed the stock powder. In aisle 1.

[moekosowl]

Sucky Customer Rule Number 228: "If it's not where *I* think it should be, it's in the WRONG place."
Corrollary(sp?): If it's not there, looking for it often enough will automagically make it appear.

[Banrion]

Just to clarify, is stock powder like boullion?? Used to make broth?

[Mongo Skruddgemire]

SC: It's in aisle 5, I just can't find it

Things we wish we could say:

No ma'am it's not in aisle 5, it's in aisle 1. If you wish to continue looking in aisle 5 be my guest. I'll just call over the rest of the sales associates to watch and we'll have a jolly laugh at your expense. You came to me and asked where it was. I told you...It's your call.

M

[BookstoreEscapee]

automagically

great word!

Just to clarify, is stock powder like boullion?? Used to make broth?

I just googled "stock powder" (cuz I was wondering too) and yes, it appears to be...

-ams-

[trunks2k]

I just googled "stock powder" (cuz I was wondering too) and yes, it appears to be...

-ams-

If so, then I'll use my amazing mind powers and guess that aisle 1 has canned soup?

[tollbaby]

LMAO stock powder is not now, nor has it ever been, a spice Gotta love the pre-Copernian attitude on that woman. My dad once got really frustrated because, while we could find dry wasabi next to the sushi counter at the grocery store, he couldn't find any paste. I tried explaining to him that they didn't sell the paste, and so did two of the store associates, but he swore up and down that he'd bought wasabi paste there before. (I bought some of the dry and we made our own damn wasabi paste, so there). He recounts this to my mom after we got home, and she says, "No, dear, you've never bought wasabi there before. We buy it at the Asian Grocery down the hill."

By the way? Dad's words as we left the store? "We're never coming to THIS store again!" *sigh*

[AFpheonix]

Heh. We have several people now and again who think we're complete idiots. Go fill elsewhere, then.
Our system is set up so that when we put in for a fill on an expired script, it immediately creates a new prescription number for it and faxes/emails the doctor for more. One woman didn't believe me when I told her that, and furthermore we had sent an additional one a few days later, since her doctor's office said they had not received them, and yet we didn't receive a fax failed printout.

Ah well. I've come to despise faxes for the very reason that they're slow and unreliable.

Then there's the lady on a public aid plan that is no longer contracted with my chain, and she won't believe me about that one, and she continues to come and try to get meds without doing any of the things I've suggested for her to do to get the issue fixed. That's real genius right there.

[Jester]

I tried explaining to him that they didn't sell the paste, and so did two of the store associates, but he swore up and down that he'd bought wasabi paste there before.

Stuff like this happens CONSTANTLY.

Just YESTERDAY, at the New Bar, a lady places a take out order, and asks for a side of rice and peas. The hostess tells her (correctly) that we don't have rice and peas. (Just to be on the safe side, the hostess HAD checked with the head chef, who confirmed this.) The lady refused to believe this, and raised a Holy Stink, saying she (sing it with me kids) "gets it here all the time." The New Bar has been open just about a year, and in all that time, they have never had rice and peas on their menu or in their kitchen, period. But SHE "gets it here all the time." And no matter how many times we told her we don't have it, we have never had it, she refused to believe it, and was just angrier than angry at both the hostess and the manager who explained all this to her.

It's one thing to think someone who works at a place knows less about the menu than you do. After all, that person could be new. But when the head chef and the GM of the establishment tell you in no uncertain terms that that establishment has NEVER carried the item in question, you just might want to believe them. They may just know what they're talking about.

[greensinestro]

Never mind "she didn't believe me". She was testing the waters and letting you know she knew more about your job than you do. Typical SC!

[BookstoreEscapee]

But SHE "gets it here all the time."

Even if this was true, could it not be that the place has * * RUN OUT of something??!

[moekosowl]

BookstoreEscapee: I like that word so much, I stole it from either this website or another one for Tech Support employees. (link available by PM on request as I do not wish to spam the thread)

[Becks]

Even if this was true, could it not be that the place has * * RUN OUT of something??!

If it makes sense, it's not allowed, you know.